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How do you update?
Last post Wed, Jun 22 2022 by Paul, 23 replies.
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Posted on Wed, Nov 05 2014 16:50
by petethomas
Joined on Wed, Mar 02 2005, Southampton, Posts 101

I downloaded a librsray update from my user area, then click on it but get a message:

There is no application set to open the document “01_SoloStrings-I_LibUpdate2014-01-24.viupdate”.

The download manager manual says that download manager is supposed to ,open when you click on the file.

Can anyone help please?

Pete Thomas

petethomas.co.uk
mediamusicforum.com

Posted on Wed, Nov 05 2014 17:12
by FredB
Joined on Sat, Apr 01 2006, Montreal, Posts 669

Drag it in the directory manager

Fred

Master: Imac I7 32Gb Late 2013 - - OsX 10.13.6
Slave: Corei7 6800k 64gb - Win 10
Soft: Logic X 10.4.4 - ProTools 12.x - VE Pro 6 - VI Pro 2 - MIR
Posted on Wed, Nov 05 2014 19:13
by petethomas
Joined on Wed, Mar 02 2005, Southampton, Posts 101

OK, I found the directory manager , when I drag the updatye I get a message saying

More recent version of Directory Manager is needed to apply this update.

How do I get that?

Pete Thomas

petethomas.co.uk
mediamusicforum.com

Posted on Wed, Nov 05 2014 19:35
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi Pete, 

The Directory Manager is installed with Vienna Instruments / Vienna Instruments PRO

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Nov 05 2014 19:54
by petethomas
Joined on Wed, Mar 02 2005, Southampton, Posts 101

Thanks

When I click on that link I get this:

there are no files available for your registered products in this category.

Pete Thomas

petethomas.co.uk
mediamusicforum.com

Posted on Wed, Nov 05 2014 20:15
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi, 

Are you logged in with your registered email address?

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Nov 05 2014 20:28
by petethomas
Joined on Wed, Mar 02 2005, Southampton, Posts 101

I presume so. It tells me I am logged in

Pete Thomas

petethomas.co.uk
mediamusicforum.com

Posted on Tue, Dec 30 2014 15:42
by petethomas
Joined on Wed, Mar 02 2005, Southampton, Posts 101

Originally Posted by: Paul Go to Quoted Post

Hi, 

Are you logged in with your registered email address?

Best, 

Paul

 

Yes. Can anyone help please ???? Is there any support for this?

Pete Thomas

petethomas.co.uk
mediamusicforum.com

Posted on Tue, Dec 30 2014 21:49
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi, 

Please send me a screenshot that shows MyVSL and also shows that you are logged in, I´ll check right away:

Most common mistake: Registering ANOTHER account with a different email without any products.... and then of course there are no products available for this account....

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jan 02 2015 17:25
by DaytonGlobalEnterprisesInc
Joined on Thu, May 01 2014, Posts 3

Thanks but (in order to "drag it) ... where exactly is the Directory File Manager .  Offhand I don't see any dropdowns  with that tag (expecting it to be under MyVSL) .... 

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Posted on Fri, Jan 02 2015 17:45
by petethomas
Joined on Wed, Mar 02 2005, Southampton, Posts 101

Originally Posted by: DaytonGlobalEnterprisesInc Go to Quoted Post

Thanks but (in order to "drag it) ... where exactly is the Directory File Manager .  Offhand I don't see any dropdowns  with that tag (expecting it to be under MyVSL) .... 

It is an application that seems to get installed with Vienna. On a Mac it is in Applications>Vienna Instruments

I found the answer to my original question. You need to update Vienna Instruments in order for the directory manager to work, something which wasn't very clear from the error maessage I got, which was purely:

More recent version of Directory Manager is needed to apply this update.

I did not realise form that I had to update Vienna Instruments.

Pete Thomas

petethomas.co.uk
mediamusicforum.com

Posted on Wed, Apr 05 2017 09:40
by stevenson_17312
Joined on Sun, Oct 30 2005, Posts 17

Originally Posted by: FredB Go to Quoted Post

Drag it in the directory manager

Hi I am having problems with the updates as well. Dragging does nothing. It just shows a circle with a bar across it. Opening it does nothing.....ie choosing the program via the browser when double clicking.

I am doing this on a PC - I can't see how it is supposed to work.

Posted on Wed, Apr 05 2017 10:40
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hello, 

In many cases, our users mix up the Directory Manager and the Download Manager - could it be that this is the case here as well?

Can you post a screenshot of what you see?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Mar 10 2022 22:32
by elsner
Joined on Tue, Jan 01 2008, Posts 8

Hello,

where can I find the "directory manager" ?  I would like to update Appassionata Strings I & II.

MfG
B. Elsner

Posted on Fri, Mar 11 2022 00:09
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi, 

The Directory Manager is found in your programs/applications under "Vienna Instruments/Pro), the Download Manager can be found in MyVSL=> Software Downloads

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, May 03 2022 17:33
by elsner
Joined on Tue, Jan 01 2008, Posts 8

Hallo Paul,

I switched to iLok and installed "VI Appassionata Strings - iLok" and the new Synchro Player.  There is no problem loading the free instruments like "Celestial Strings" but I can't find out how to acces the Appassionata Strings.  So I am quite lost ;-)

MfG
Bernhard

Posted on Tue, May 03 2022 20:20
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi Bernhard, 

Did you activate your licenses in the iLok License Manager yet?

Here is more information for you regarding  license management.

Our FREE INSTRUMENTS cannot be stored in the cloud, you have to choose between machine-based licensing or ilok Keys.

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, May 04 2022 00:15
by Lucy
Joined on Sun, Nov 26 2017, Kendal, UK, Posts 66

Originally Posted by: elsner Go to Quoted Post

I switched to iLok and installed "VI Appassionata Strings - iLok" and the new Synchro Player.  

You will need VI Pro player to access VI Appassionata Strings.

Posted on Thu, Jun 16 2022 01:12
by Peregrine
Joined on Sun, May 28 2006, Scottsdale, Arizona, Posts 59

Paul,

I have the vivolume files on my local storage disk. I also still have all the original dat files on the same local storage. Can you please confirm that the dat files can all be deleted? Thanks in advance.

Ray

Posted on Thu, Jun 16 2022 12:25
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi, 

Yes, those dat files can be deleted if you have made the switch. Most comfortably with the option "Delete eLicenser libraries" in the Main Menu of your Vienna Assistant

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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