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VE Pro 5 slaves crashing frequently
Last post Mon, Feb 06 2017 by Paul, 5 replies.
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Posted on Fri, Jan 06 2017 18:13
by kevinhendrickson
Joined on Thu, Dec 26 2013, Portland, Oregon, Posts 7

Hi, 

I would appreciate help identifying why each of my slaves crashes approximately once per day (or once per 8 hours of use).

By crashing, I mean that VE Pro freezes on either my mac slave, or my windows slave, causing Cubase to hang up. 

On the Mac slave, I am running only Kontakt in VE Pro. On the Windows slave, I am running both Play and Kontakt instances. I find it interesting that the pattern of crashing is similar on these two independent machines. They crash (or freeze) about once a day (not at the same time though).  The crashing is not consistent, and in fact sometimes they will go several days without a crash.

Here are my settings. Thanks for any help!

Main machine:

  • Mac Pro 2009 2.66 MHZ nehalem quad-core, 24 GB RAM
  • OS 10.8.5
  • Cubase Pro 8.0.40
  • VE Pro 5.4 14074 (Jan 15 2016)
  • Settings:  Audio outputs 64; Midi inputs 16; Audio inputs 2

Slave 1:

  • Intel Core i7-4770K 3.50GHz, 32GB RAM, Windows 7 Professional Service Pack 1
  • VE Pro Server 5.4.14074 
  • Multiprocessing: 4 Threads 
  • Connection settings:  16 Midi Ports, 64 Audio outputs, 2 audio inputs
  • Kontakt 5
  • Play 4.1.0

Slave 2:

  • Mac Pro 2009 2.66 MHZ nehalem quad-core, 16 GB RAM
  • OS 10.11.5
  • VE Pro 5.4.14074
  • Multiprocessing: 2 Threads
  • Connection settings: 8 Midi Ports, 32 Audio outputs, 32 Audio inputs
  • Kontakt 5
Posted on Fri, Jan 06 2017 18:58
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11385

Hi, 

Can you please send hang reports to ?

Can you please send us a sample from the hang?

On OSX:

=> Open Activity Monitor
=> Choose Vienna Ensemble PRO and Cubase
=> Click the small "i" in the upper left corner
=> Click "Sample" in the lower left corner
=> Save the file and send it to us 

Win:
Please create a process dump when VE PRO hangs, please see the following image on how to create a minidump with process explorer:
http://cloud.addictivetips.com/wp-content/uploads/2012/02/create-dump-1.png
https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

My guess is that there is a Kontakt script causing this hang. 

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Feb 02 2017 21:15
by kevinhendrickson
Joined on Thu, Dec 26 2013, Portland, Oregon, Posts 7

Thanks Paul!

 

I just submitted a "sample" for the Mac slave to the email you specified.

 

I will send a hang report for the Windows machine later.

 

Kevin

Posted on Sun, Feb 05 2017 09:45
by Arlanda
Joined on Thu, Jan 19 2012, Posts 16

Hi,

 

I'm on Logic 10.3/Sierra last version and using Vienna ensemble pro 5 servers.

Servers quits constantly, especially when trying to drag a folder in Kontakt Quickload or loading sounds.

Please can you check this bug because upgrade to vienna 6 is 105€ ! and I can't afford it right now.

I haven't been aware about update at all either ! I discover today there was an introduction price.

I really need help on this because I can't work without crashing evrey 5 minutes

 

Thank you

Arlanda

Posted on Mon, Feb 06 2017 14:34
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11385

Hello Arlanda, 

Please send a crash report to , with steps to reproduce the crash.

VE PRO 5 will only receive maintenance updates, I'm afraid, so we can check if this also happens with VE PRO 6 (or you can try with a free demo license, if you like). 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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