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3 VEPs become one
Last post Sat, May 18 2019 by WALTER DELLINGER, 28 replies.
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Posted on Thu, May 02 2019 13:04
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Hello,

Ever since my original VEP 4 purchase I had three licenses of the software. All three have been upgraded to 5 and then 6. Apprently VEP 7 changes the licensing scheme and after buying the upgrade at the special price I only received one license. I do not need the two others immediately, but I sometimes switch computers and two are a "nice to have" option which saves me the trouble of unplugging the USB key (so, not much trouble).

However I'd like to know:

- What prompted this change?

- Is it possible to open saved VEP 7 setups in VEP 6?

Thank you.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Thu, May 02 2019 13:28
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hello Talino, 

Originally Posted by: Talino Go to Quoted Post

However I'd like to know:

- What prompted this change?

- Is it possible to open saved VEP 7 setups in VEP 6?

- More and more users are working on a one-computer setup, and many of our existing users wanted additional licenses available separately. 

- It is not possible to open VE Pro 7 projects in VE Pro 6 (only the other way around). 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, May 02 2019 15:52
by Talino
Joined on Sat, Jul 17 2010, Posts 260

I am using two macines, one running cubase and one running VEP (cf. signature). I installed VEP 7 on my server machine but on launching Cubase on the local machine the plugin says "incorrect version" when trying to connect. Does this mean that I have to pay another 45€ for a proper upgrade (bringing the total to 120€)?

I must have missed something in the announcement email. Usually I would jump on those because I never thought I'd see ambiguous business practices from VSL.

Upgrading from 4 to 5 was 40€.

Upgrading from 5 to 6 was 80€.

And this was for three licenses.

Unless I'm wrong, in order to get the equivalent upgrade to 7, using the "Early Bird" offer, a customer would need to pay 165€ (75 + 45 + 45).

How is any of this even remotely fair is beyond me.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Thu, May 02 2019 16:14
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hello Talino,

Originally Posted by: Talino Go to Quoted Post

I am using two macines, one running cubase and one running VEP (cf. signature). I installed VEP 7 on my server machine but on launching Cubase on the local machine the plugin says "incorrect version" when trying to connect. Does this mean that I have to pay another 45€ for a proper upgrade (bringing the total to 120€)?

That's correct. 

Originally Posted by: Talino Go to Quoted Post

Upgrading from 4 to 5 was 40€.

Upgrading from 5 to 6 was 80€.

And this was for three licenses.

Unless I'm wrong, in order to get the equivalent upgrade to 7, using the "Early Bird" offer, a customer would need to pay 165€ (75 + 45 + 45).

How is any of this even remotely fair is beyond me.

I will not start a discussion about the term "fair", but a lot of effort is going into maintenance and development of our most complex software product, and we are offering upgrades every few years (VE Pro 4: 2008, VE PRO 5: 2011, VE PRO 6: 2016, VE Pro 7: 2019). 

Adaptations to new OSs, new versions of all hosts and new plug-in formats require a lot of attention, and we are doing our best to meet our goals in terms of stability and reliability. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, May 03 2019 01:46
by WALTER DELLINGER
Joined on Thu, Nov 16 2017, Posts 24

While we're on license;

I just downloaded and installed to two PC's, just like I've been running VEP 6. & opens fine on the DAW PC. When I try to open the server on the slave, it says no license found. Not sure what I'm missing. Any thoughts please. Thanks

Posted on Fri, May 03 2019 08:25
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

Originally Posted by: WALTER DELLINGER Go to Quoted Post

While we're on license;

I just downloaded and installed to two PC's, just like I've been running VEP 6. & opens fine on the DAW PC. When I try to open the server on the slave, it says no license found. Not sure what I'm missing. Any thoughts please. Thanks

Did you install the latest eLicenser Control Center on the slave, and download a VEP7 license to the key?

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Sat, May 04 2019 14:22
by WALTER DELLINGER
Joined on Thu, Nov 16 2017, Posts 24
I did Martin. I did notice when I open the key on the slave, it reads Vienna Ensemble 6.
Is it supposed to remain that way after upgrade, or should that change to 7?
Posted on Sat, May 04 2019 14:24
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi Walter, 

The VE Pro 7 license is displayed as VE PRo 7 license. 

You have downloaded your license on the 3rd of April. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, May 04 2019 14:36
by WALTER DELLINGER
Joined on Thu, Nov 16 2017, Posts 24
I did download the Epic Orchestra to my DAW pc. That works fine. I then downloaded the Por 7 few days ago to my DAW pc and that works on the DAW pc fine. I then downloaded the VEP 7 to the slave pc. When I try to open the server on the slave, it says no license. I'm assuming that all the projects in VEP 6 that are synced together between my two pc's, should open fine after the update. I hope that's the case, right. I'm only using one pc as a slave. Any thoughts?
Posted on Sat, May 04 2019 14:45
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi Walter, 

You need a second license for VE Pro 7.

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, May 04 2019 14:54
by WALTER DELLINGER
Joined on Thu, Nov 16 2017, Posts 24
This got complicated. Can I go back to VEP 6?
Posted on Sat, May 04 2019 14:57
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi Walter, 

Yes, you can uninstall VE PRO 7 and roll back to VE Pro 6. 

I know more complicated things than getting a second license...

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, May 04 2019 16:01
by WALTER DELLINGER
Joined on Thu, Nov 16 2017, Posts 24
Disappointment is a better word. I believe it would have been more appropriate to a least accommodate two computers with license before charging for the additional. I just have two pc's working together with many projects setup that way. I believed that one license would take care of the slave. That was the way I understood VEP 6, the license was just for the slave, not for the DAW pc, any more pc's on the network would require additional license.
Posted on Sat, May 04 2019 16:28
by bbelius
Joined on Sat, Mar 14 2015, Posts 883

That is still the case.
If you run the VEP Host only on one computer you will only need one license.

Ben
Vienna Symphonic Library
Posted on Sat, May 04 2019 19:58
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 953

If you're only using one VEP server (on a slave machine)..and not running the actual VEP server on your DAW machine, then just move the VEP7 license to the dongle that is on your slave machine.  You should be good to go.

I personally feel also that the license change should have included VEP local server on the daw machine + one more slave if desired.  I think a lot of people would dabble with that, myself included, but I can't justify spending more money for it, so VSL has taken that fun away from me in VEP7, and I'm not too happy about it either, but it is what it is...make due with one VEP server is probably fine these days for a lot of people, myself included.  So I will live with the reduced functionality.  VSL products are otherwise completely fabulous to use.

Posted on Sun, May 05 2019 07:55
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Originally Posted by: Dewdman42 Go to Quoted Post

If you're only using one VEP server (on a slave machine)..and not running the actual VEP server on your DAW machine, then just move the VEP7 license to the dongle that is on your slave machine.  You should be good to go.

That is incorrect. Please read Paul's confirmations above. This was the subject of my original post. Even if you only need one server computer, you still need a second license on the computer running your sequencer in order to be able to connect to that server. You can't connect to a VEP 7 server with a computer running a VEP 6 license.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Sun, May 05 2019 08:38
by Dewdman42
Joined on Tue, Feb 27 2018, Posts 953

Originally Posted by: Talino Go to Quoted Post

Originally Posted by: Dewdman42 Go to Quoted Post

If you're only using one VEP server (on a slave machine)..and not running the actual VEP server on your DAW machine, then just move the VEP7 license to the dongle that is on your slave machine.  You should be good to go.

That is incorrect. Please read Paul's confirmations above. This was the subject of my original post. Even if you only need one server computer, you still need a second license on the computer running your sequencer in order to be able to connect to that server. You can't connect to a VEP 7 server with a computer running a VEP 6 license.

 

No.  You only need a license where the servers are running.  You do not need a server running on your DAW machine unless you will host plugins there in addition to slave machines, then you would need another license.  The VEP plugin does not require a license.  

Posted on Sun, May 05 2019 08:50
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Originally Posted by: Dewdman42 Go to Quoted Post

No.  You only need a license where the servers are running.

Well I guess I'll wait for Paul to clarify this. I don't see how I could have misunderstood his clear reply to a clear question asked at the top of this thread:

Originally Posted by: Paul Go to Quoted Post

Hello Talino,

Originally Posted by: Talino Go to Quoted Post

I am using two macines, one running cubase and one running VEP (cf. signature). I installed VEP 7 on my server machine but on launching Cubase on the local machine the plugin says "incorrect version" when trying to connect. Does this mean that I have to pay another 45€ for a proper upgrade (bringing the total to 120€)?

That's correct.

It was this reply that made me shell out for an additional license. I don't think Paul would have said I needed a second license for my master Cubase machine if it wasn't the case.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
Posted on Sun, May 05 2019 10:16
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13477

Hi,

You only need a license of VE Pro on every computer you are running a Vienna Ensemble Pro Server on. 

Sorry for the confusion. Simply try it. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, May 05 2019 10:41
by Talino
Joined on Sat, Jul 17 2010, Posts 260

Originally Posted by: Paul Go to Quoted Post

Hi,

You only need a license of VE Pro on every computer you are running a Vienna Ensemble Pro Server on. 

Sorry for the confusion. Simply try it. 

Best,
Paul

Excuse me Paul, but this is not what you wrote above. Please re-read my question. I specifically asked how many licenses I needed in order to run a VEP 7 server on a remote computer and accessing it through Cubase on a master computer. I wrote that I couldn't access the remote VEP server with my current VEP 6 software on my Cubase machine, and you replied that I needed a second VEP license in order to do that.

When I replied that it wasn't fair, you explained that the new licensing policy is justified by the effort you guys put into R&D and updates. Fine, I thought. I didn't like what I had perceived as misleading marketing, but being a VSL user for years and a pretty solid advocate of your software I thought it was inevitable and purchased a second license.

If this wasn't necessary, please let me know how I should access the remote server through the master computer without a VEP 7 license (am I supposed to just install VEP 7 in order to use the plugin, with no license?).

Also, if the above is correct, I would be grateful if you could cancel my 2nd license and arrange for a refund. I have the serial numbers if you need them but I suppose you have access to my profile.

MASTER: Cubase Pro 10.0.20, iMac 27 2015 i7 4.0 (17,1) 24gb RAM, OS X 10.14.4, RME Fireface UC. SLAVE: Mac Pro 2009 Quad 2.66 (4,1), 28gb RAM, OS X 10.11.6, Vienna Ensemble Pro 7, samples on OWC Accelsior SSD.
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