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Posted on Wed, Dec 09 2020 17:37
by clehnert
Joined on Mon, Dec 29 2014, Posts 4

I am unable to get the Synchron Piano VST to load in Dorico or Cubase. I can run the player standalone without issue but if I add it to Dorico, the moment I select a preset ("Pop"), the VST will crash. Dorico will not crash but I will get a warning in the bottom right hand corner that I lost the connection to my audio engine. The same thing happens if I try to use the VSL/Dorico Playback template. I assume these issues are the same.

Steps to reproduce

  1. Create a new Dorico project
  2. Add new VST instrument
  3. Select Synchron Piano Player.
  4. VST window pops up
  5. Select a preset (ex: Pop from the Sync Vol. 1 Special Edition)
  6. Piano never loads and eventually the audio engine is lost again.

Attached are screenshots from Dorico, a screenshot of a Windows Application log error, and the Synchron Piano Player log. For the log, I added the player (step 3 above) at 12:17:00. I selected the preset (step 5) at 12:18:00.

Windows 10 1909 (18363.1256) 32gb, Dorico 3.5, Synchron Piano Player v1518, all drivers updated. All software uninstalled and re-installed.

Thanks,

Chris

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Posted on Tue, Feb 16 2021 02:52
by OPU
Joined on Sun, May 10 2020, Posts 2
Hallo

And now?

Where is the solution?
Any Reaction from the support?

Greetings Oliver
Posted on Tue, Feb 16 2021 11:24
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 43

Hello Chris/Oliver,

The VSL Forum is a "User Forum", not a support platform. But we are happy to look into for you if you send us your crash reports at . I can confirm that the SY Pianos Player and Dorico 3.5 work fine here on my Windows 10 system.

Best regards,
Andreas

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