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Moving from eLicenser to iLok
Last post Thu, Dec 02 2021 by Paul, 130 replies.
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Posted on Thu, Nov 18 2021 16:54
by Tralen
Joined on Sat, May 08 2010, Brasil, Posts 56

Originally Posted by: synchronizer Go to Quoted Post

Originally Posted by: Tralen Go to Quoted Post

Originally Posted by: synchronizer Go to Quoted Post

What if you reformat your computer's harddrive or an OS update breaks something? Can a license on the cloud be recovered? There's no way to deregister a computer that's been "deleted" as far as I know, or is there?

As I understand, the reasoning behind opting for the cloud is exactly to avoid this situation. If the license is saved on the cloud, it doesn't need to be recovered.

I see.

Also, how easy is it to move between computers? It's useful to be able to run things on one computer at a time without having to transfer things manually.

I don't know if iLok works this way, but for other software that I use with cloud licenses, I just have to login with my email/password on the other machine (assuming the program is already installed, of course).

Posted on Thu, Nov 18 2021 18:46
by musicman691
Joined on Sun, Nov 18 2012, Sopranos State - New Jersey, Posts 152

Originally Posted by: Tralen Go to Quoted Post

Originally Posted by: synchronizer Go to Quoted Post

Originally Posted by: Tralen Go to Quoted Post

Originally Posted by: synchronizer Go to Quoted Post

What if you reformat your computer's harddrive or an OS update breaks something? Can a license on the cloud be recovered? There's no way to deregister a computer that's been "deleted" as far as I know, or is there?

As I understand, the reasoning behind opting for the cloud is exactly to avoid this situation. If the license is saved on the cloud, it doesn't need to be recovered.

I see.

Also, how easy is it to move between computers? It's useful to be able to run things on one computer at a time without having to transfer things manually.

I don't know if iLok works this way, but for other software that I use with cloud licenses, I just have to login with my email/password on the other machine (assuming the program is already installed, of course).

I don't know about all programs that use iLok Cloud but for Pro Tools you have to log out of the computer in use before using the license on another. Helps stop someone from using the program on more than one computer at a time.

Jack
PT 2021.6 on OSX 10.13.6
Qapla!
Posted on Mon, Nov 22 2021 23:56
by lionhead
Joined on Wed, Sep 19 2018, Posts 2

Originally Posted by: JBuck Go to Quoted Post
I'm Pretty sure that iLok will check the licence/connection every 3 or so minutes.

Thanks. With the flaky connections I sometimes have, barely workable and a definite no-go if in the middle of, say, long playback. Oh well, it seems it's going to be an iLok dongle replacing eLicenser one for me then.

Posted on Thu, Nov 25 2021 11:20
by Firefrost
Joined on Mon, Aug 05 2013, Posts 16

Originally Posted by: lionhead Go to Quoted Post

Originally Posted by: JBuck Go to Quoted Post
I'm Pretty sure that iLok will check the licence/connection every 3 or so minutes.

Thanks. With the flaky connections I sometimes have, barely workable and a definite no-go if in the middle of, say, long playback. Oh well, it seems it's going to be an iLok dongle replacing eLicenser one for me then.

Likewise for me. It's going to have to be a dongle. I need to be able to work away from any wi-fi. 

Posted on Sat, Nov 27 2021 08:09
by badibeat
Joined on Thu, Jan 15 2009, Posts 19

To replace Vienna Protection Plan on an iLok you will have to get it covered with Zero Downtime ZDT AND make absolutely sure to enable Theft/Loss Coverage for it!

ZDT without TLC does not provide you with permanent replacement licenses, you just get short lived temporary licenses which allow you to continue and buy you time to contact each manufacturer and apply for RMA or plead / pay for replacement licenses.

A big plus of Zero Downtime with Theft/Loss Coverage enabled is that it covers all licenses from all manufacturers on a single iLock.

I still plan to add a Vienna Protection Plan for iLok if that becomes available. 

Activating TLC (Theft/Loss Coverage) on an iLok means to my understanding that all licenses on the iLok become temporary for 90 days from the last time the driver can contact the server while the iLok is connected. So if an iLok is stolen or abused it will only function for 90 days, after which the licences expire until they are re-activated by connecting to the server. This reassurance for the vendors allows Pace to issue new permanent licences to you, in addition to the short lived temporary licenses you get from ZDT (Zero Downtime) alone.

Edit: seems that I misinterpreted the technical details, see next post by @musicman691c or the docs. Still make sure TLC is on and let Pace's servers see your covered iLock before the 90 days pass.

@musicman691c got it already well explained (quote below), and the two iLock method is really a good point. You can buy ZDT and enable TLC on the second iLok when needed (before transferring licenses on it), but it is a good idea to have a second one ready. Note that you have to re-buy ZDT for the new dongle after loss anyway.

Originally Posted by: musicman691c Go to Quoted Post

There's nothing on the iLok site that a new dongle requires brand new ZDT/TLC. ZDT/TLC is completely optional for one's ilok. The new iLok is NOT subject to any old 90 day cycle. You may be confused in that each iLok has to have it's own ZDT (if you want it to). You don't have to have ZDT on a new/replacement iLok. An old iLok's ZDT does not carry over to a new iLok. Each iLok is a separate entity.

For Instance I have two iLoks. Each has their own ZDT setup. I don't have to have ZDT on the second iLok but I choose to be safe and have both covered. That way if I have an iLok that seems to be flaky I can move the licenses over to the other one with no problem.I've been dealing with iLoks for almost a decade now and know what's what

I prefer a dongle over a single activation on a computer, as it allows me to quickly move all my licenses to a different computer, there and back again, as many times as I please (of course the same is true for a cloud license).

If a manufacturer offers more than a single activation and uses either iLok or eLicenser I always put at least one on a dongle.

In my experience internet access is more likely to fail than computers, which in turn are more likely to fail than dongles. This is even more pronounced in live situations. If a computer becomes irresponsible then it can be difficult to quickly get replacement for computer activated licenses.

Both computers and dongles can be stolen, but dongles are much more likely to become lost. Theft/Loss Coverage and Vienna Protection Plan took the scare out of stolen or defect dongles or computers from me.

However, it would be nice if I needed only a single dongle used by all manufacturers.

(I'd love if Steinberg and Arturia would offer to use iLok as an alternative.)

Especially for Vienna products it would also be very helpful if individual licences of a single dongle could be used by different computers on the LAN using some sort of license server. This way there is no need to distribute the licenses between multiple dongles when using different computers for various instruments. It would also make ZDT coverage cheaper.

PS:

I hope we get iLok licensing before my Vienna Protection Plan for the eLicenser expires.

PS2:

I just got a new USB-C Gen-3 iLok, bought ZDT coverage for it and in the iLok License Manager simply selected all licences of the connected Gen-2 iLok and dragged them on the new one - the transfer of 28 activations completed in half a minute.

Posted on Sat, Nov 27 2021 13:18
by musicman691
Joined on Sun, Nov 18 2012, Sopranos State - New Jersey, Posts 152

Originally Posted by: badibeat Go to Quoted Post

Activating TLC (Theft/Loss Coverage) on an iLok means to my understanding that all licenses on the iLok become temporary for 90 days from the last time the driver can contact the server while the iLok is connected. So if an iLok is stolen or abused it will only function for 90 days, after which the licences expire until they are re-activated by connecting to the server. This reassurance for the vendors allows Pace to issue new permanent licences to you, in addition to the short lived temporary licenses you get from ZDT (Zero Downtime) alone.

TLC does not turn your licenses into temporary licenses. All that 90 day thing is how long you are covered by TLC. If the iLok server hasn't seen your iLok in 90 days that TLC coverage goes away. You still have permanent licenses.

Jack
PT 2021.6 on OSX 10.13.6
Qapla!
Posted on Sat, Nov 27 2021 22:48
by badibeat
Joined on Thu, Jan 15 2009, Posts 19

Thank you for the clarification. So I mixed that up some.

Posted on Mon, Nov 29 2021 04:59
by Ben
Joined on Sat, Mar 06 2021, Los Angeles, Posts 94

Originally Posted by: musicman691 Go to Quoted Post
TLC does not turn your licenses into temporary licenses. All that 90 day thing is how long you are covered by TLC. If the iLok server hasn't seen your iLok in 90 days that TLC coverage goes away. You still have permanent licenses.

From the iLok website:

Quote:
If you enable the TLC option, your iLok will need to be seen by our server at least once every 90 days for a Refresh operation. This Refresh enables your licenses to continue working for an additional 90 days. If the iLok is not seen by our server by the end of the Refresh period, the licenses on it will cease to authorize your software. Using iLok License Manager to do the Refresh operation will immediately reinstate your licenses.

You still have the license, but you need to get online once to re-enable them, so they keep working another 90 days.

Ben @VSL
Posted on Wed, Dec 01 2021 19:58
by Tralen
Joined on Sat, May 08 2010, Brasil, Posts 56

Ben,

Any update on the iLok move ETA?

 

Cordially,

Tunai

Posted on Thu, Dec 02 2021 09:12
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12892

Hi Tunai, 

We'll keep you up to date in this thread for sure! 
Once everything is in place and thoroughly tested, which will take some more time. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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