Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
VE-PRO & Pro-Tools LE Issues Identified
Last post Sat, Jan 16 2010 by marnix, 7 replies.
Options
Go to last post
Posted on Sat, Jan 09 2010 22:28
by Chuck Green
Joined on Thu, Dec 21 2006, Ann Arbor, MI (USA), Posts 518

Hi Vienna Team,

Currently working on a Pro-Tools project.  Wanted to use VE-PRO.  I have the latest Pro Tools LE version 8.0.3 (certified for Snow Leopard) and the latest VE-PRO release build:  4780.  Running on an 8-core Mac Pro, 16 GB RAM.

Two issues have been identified:

1.  All the VI Matrix presets that were created in VE-PRO while using Logic do not play in Pro Tools when initially loaded.  I found the problem to be that the Sus parameter in the matrix control area is set to zero when loaded.  The normal setting is 63.  Once I move the slider up to 63, the instrument then plays.  If I re-save the matrix, then the correct values are then stored and accessible within the VE/Pro Tools configuration.  This is a hassle considering that I have many matrix established and would have to have to re-save all of them (days of work) again just so that I can use them in Pro Tools.   I checked using just VI with in Pro Tools and there does not seem to be a problem.  It only occurs in VE-PRO.

2.  For some reason, when I go to exit the sequence, Pro-Tools stops responding.  I have to force a quit then try to close VE-PRO (as I have done numerous times using Cubase and Logic) and an error message pops up stating that there are still active connections.  I would assume that because I had to force quit Pro-Tools.  This only happens when using VE-PRO.  Everything appears to be ok when using VI or any other manufacturer instrument which really points to VE-PRO as being the culprit. 

Any assistance in correcting these two issues would be greatly appreciated.

PS:  I had only 1 instrument and 1 patch loaded in VE-PRO when all this testing was happening.

Posted on Mon, Jan 11 2010 14:16
by Maya
Joined on Tue, Nov 25 2003, Vienna/Europe, Posts 841

Dear Chuck,

thanks for reporting. We will look into this and get back to you as soon as possible.

Best regards,

Maya

/Maya - Vienna Symphonic Library
Posted on Mon, Jan 11 2010 17:18
by Chuck Green
Joined on Thu, Dec 21 2006, Ann Arbor, MI (USA), Posts 518

Thanks Maya...

Posted on Mon, Jan 11 2010 18:41
by Chuck Green
Joined on Thu, Dec 21 2006, Ann Arbor, MI (USA), Posts 518
Maya wrote:

Dear Chuck,

thanks for reporting. We will look into this and get back to you as soon as possible.

Best regards,

Maya

Maya,

I've noticed one other thing with VE-PRO since the last update that is not related to Pro-Tools but to the 64-bit server in general.  When I first try to load the VE-PRO server (before bringing up the sequencer), the system will just sit there with no indication of VE-PRO 64-bit server loading.  I've waited 5 minutes or so.  VE-Pro menu line is displayed during the whole time.  I then try to quit VE-PRO (in order to try reloading) and when I select Quit from the VE-PRO main menu, then the box comes up stating that it is scanning the contents followed in a few minutes by bringing up the 64-bit server window.  It's like it is in a wait state until I try to exit then it move forward with the load.

I tried reloading the last update (which I've saved to one of my drives) to ensure I had a good load and the same happens.  I'm going to try and re-download the update just to make sure I did in fact get a good copy and will test again.  If it's ok, then I'll check out how it responds with Pro-Tools.  I'll let you know what I find.....

Posted on Mon, Jan 11 2010 19:14
by Chuck Green
Joined on Thu, Dec 21 2006, Ann Arbor, MI (USA), Posts 518

Maya,

I re-downloaded the latest update for VE-PRO.  The file sizes of the two updates (the one a week ago and now the one today) did match.  I performed the update and now the 64-bit server does load correctly.  I tried it with Pro-Tools and when I go to exit Pro-Tools, it still hangs.  The only way to exit is to force a quit.  

Posted on Mon, Jan 11 2010 23:41
by Chuck Green
Joined on Thu, Dec 21 2006, Ann Arbor, MI (USA), Posts 518

Maya,

One additional piece of info.  The issue of not playing custom presets is not limited to Pro Tools.  I see it is also an issue in Cubase 5.  Not only is the sus value at zero but the Matrix Name does not change if you double click on a different custom matrix.  It loads the new matrix with the sus at zero and leaves the previous matrix name.

Posted on Sat, Jan 16 2010 12:09
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 1001

Hi Chuck,

 

I answered to the support request you sent by email!

 

Best, Marnix

You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.