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Posted on Wed, Sep 14 2011 00:25
by Eduardo Betancourt
Joined on Sat, Sep 03 2011, Posts 2

I just purchased the the Vienna Special Edition FULL Library bundle, in which I'm supposed to have the standard and extended Libraries. I'm am pretty confident I have installed everything correctly. My problem is that, when I open VE and VI I can only see in the Matrix and Patch selection a limited amount of instruments. I don't see any of the Appassionata Strings, Chamber strings, the Alto flute, and some other horns and oboes. Also I don't see any instruments with an L2 on the side like it says I should. What can my issue be? I'd appreciate any help. Thank you. EBmusic.

Posted on Wed, Sep 14 2011 10:01
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11454

Hello Eduardo, 

I have checked your registrations, and so far you have only registered the Standard Libraries of the Special Editions. 

You should have received a serial number certificate with your order that contains the serial numbers  for the corresponding Extended Libraries, please have another look. 

If it´s not there, please contact your dealer directly. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Sep 15 2011 17:39
by Eduardo Betancourt
Joined on Sat, Sep 03 2011, Posts 2
Paul,

Thanks for the reply, the Certificate was in my Spam folder. The dealer suggested i look there. Thanks

Eduardo
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