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Vienna Download Manager for Windows
Last post Thu, Feb 28 2013 by cm, 29 replies.
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Posted on Tue, Feb 15 2011 21:39
by rbb
Joined on Sat, Dec 05 2009, Posts 1
Hi,
i can't find a Link to a windows-version of Vienna Download Manager in my user-area, but i am a windows-user. How i can download my purchased Files?

"...As an alternative download option: All the installation files belonging to a Download Instrument you have registered, including the Installation Manual. Click on your registered instrument in the instrument category of your choice on the left side menu to proceed to the file lists. This option is only advisable if you are experiencing problems with the Vienna Download Manager...."

Where???

helpless regards
Ralf
Posted on Wed, Feb 16 2011 13:38
by 12fingers
Joined on Thu, Dec 03 2009, Vienna and London, Posts 2
Hi Ralf... I have exactly the same problem. I also can`t get Download Manager to work. It would help if the instructions were accurate, which they don`t appear to be. Perhaps they withdrew the alternative option, and forgot to take the old instruction out. Just waiting for a response from support as I write.
frustrated
David
Posted on Fri, Feb 18 2011 11:40
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9042

sorry for the temporary inconsistencies ... we included the MIR roompacks to the set of files handled by the downloadmanager lately so the updated download manager for windows magically disappeared for some collections.

we should be back to normal meanwhile and conflicting paragraphs removed - but please report if still something seems to be missing or confusing.

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Mar 28 2011 01:43
by John In CC
Joined on Mon, Nov 23 2009, Cathedral City, CA, Posts 76
cm wrote:

[snip]...but please report if still something seems to be missing or confusing.

I've successfully installed Download Manager 2 but everytime I try to download a file a queue entry is created but the progress remains at 0.0% no matter how long I let it run.  I'm using Windows 7 64-bit.  Thanks for your assistance.

Posted on Mon, Mar 28 2011 08:15
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9042

is there any anti-virus and/or firewall application in the game and do you see at least a number of servers, eg. 4(4)?

if yes, it may help to add vienna download manager to the exceptions list (not required for windows built-in firewall).

lately we had an issue with some kaspersky version ...

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Thu, Mar 31 2011 23:01
by John In CC
Joined on Mon, Nov 23 2009, Cathedral City, CA, Posts 76

I have both a hardware (in a router) and software (in Norton Internet Security) firewall.   Directory Manager is correctly configured in Norton and when I launch Download Manager the log shows no denial of service.  I tried disabling both firewalls and still could not get the progress bar past 0.0%.

Any other thoughts or suggestions?  Thanks,
John

Posted on Fri, Apr 01 2011 07:24
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9042

John In PS wrote:
Directory Manager is correctly configured in Norton and when I launch Download Manage

thanks for the feedback ... just to be sure: you didn't confuse directory manager with download manager?

another idea: has your router some port-forwarding configured for ports 8080 - 8089 (that's where the download manager will expect connections for data transfer)

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Fri, Apr 01 2011 23:01
by John In CC
Joined on Mon, Nov 23 2009, Cathedral City, CA, Posts 76

So sorry, I typed "directory" but meant "download".  Everything else in my last post is correct:  there's an "allow" entry for Download Manager in Norton Internet Security. 

I don't see any port-forwarding option in my router (Linksys) management.  As a test I removed the router from my configuration and plugged the DSL modem output directly into my PC.  Still no go with Download Manager.

Any other thoughts?  Thanks,
John

Posted on Sun, Apr 03 2011 01:39
by John In CC
Joined on Mon, Nov 23 2009, Cathedral City, CA, Posts 76

Here's some additional information:

  • I tried running Download Manager as an Administrator; no change
  • I tried changning the Compatibility Property tab to Windows XP SP3; no change
  • I tried running Download Manager in Windows XP Mode (Virtual PC).  Interestingly, the status reads "Downloading", whereas in my regular Windows 7 setup status never gets past "Checking files".  The progress bar still never makes it past 0.0% though.

I've run out of things to try.  Looking forward to your response,
John

Posted on Sun, May 15 2011 02:47
by Willem van Wyk
Joined on Sun, May 15 2011, Posts 3
I just bought the VSL SE strings edition. Paid, got email confirmation with key. Got links to download the instruments and software player. The links only goes to pages with manuals. There are no software to be found anywhere.

Under the software download area it says: There are no files available for your registered products in this category.

Just paid and there are no download links for the library or software anywhere on VS pages.

PLEASE HELP !!
Posted on Sun, May 15 2011 03:21
by Willem van Wyk
Joined on Sun, May 15 2011, Posts 3
This is still not fixed. I just bought the VSL SE strings download edition and cannot find a link to the download manager or any other software or instruments for that matter. What a way to handle your customer. Take their money then leave them helpless with no instructions. VSL site is by far the most unorganized orchestral library site I have visited.

I was so excited to purchase my strings and get playing. But this is now 2 hours later and I have no clue where to download the freaken manager or even find my VSL software player or instruments. All I get is pages with PDF manuals and now software.

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted on Sun, May 15 2011 03:45
by Willem van Wyk
Joined on Sun, May 15 2011, Posts 3
Where is the download manager link? Its missing from VSL SE Strings.
PLEASE SOMEBODY!!! Can someone not point my in the right direction?
Posted on Sun, May 15 2011 07:43
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9042

to double check we had to reset your password but everything looks as expected.

please make sure you're logged in and with the right account (if more than one).

 

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Sun, May 15 2011 09:02
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11306

Welcome Willem,

Did you log in with your registered email address (in the upper right corner)?

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Sep 30 2012 16:23
by williamiris
Joined on Fri, Sep 28 2012, Posts 1
It's the same for the mac. I cannot find a link for the actual download manager software. Any ideas on how I get the epic library that came with the purchase? Hit me up! Thanks!
Posted on Sun, Sep 30 2012 16:51
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11306

Hi williamiris, 

You just need to register your Epic Orchestra and you´ll see the Epic Orchestra Download Files here

So far, you have "only" registered one VE PRO 5 license. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Dec 08 2012 19:04
by loydb
Joined on Fri, Jul 20 2007, Posts 2

I'm having the same problem. When I click on the 'Download Manager' link, it takes me to a page with nothing but manuals :( I've already successfully installed the e-license, but I can't get my damn instruments because I can't find an install of the download manager. :(

 Edit: I've registered my dongle, and it shows that the Recorders is registered to my account. I can even download the file that is supposed to fire up download manager. But I can't find and install for download manager :(

Posted on Mon, Dec 10 2012 18:54
by Stefan
Joined on Tue, Oct 10 2006, Posts 505

Hi loydb,

Thanks for reporting, that was an error on our part. Sorry about that!

Please try again, you should see the link to the Download Manager now.

Best,

Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Thu, Feb 28 2013 09:29
by DavidBuballa
Joined on Fri, Apr 03 2009, Posts 25
Same here, as i noticed there finally IS a Software (the new player) wich is usable under Logic 9 on mac pro 8core, i cant download all my files anymore, nothing but manuals.

I want to access my products please!

Im not sure about the download manager... i cant do anything with it, except open files on my HD... wich files he want to open there ?

Another question:
wich product must i buy to get EPIC HORNS back?

I used it on gigasampler it was great... how to get them in the new player ?

i would apreciate any fast answer

David
Posted on Thu, Feb 28 2013 10:17
by Stefan
Joined on Tue, Oct 10 2006, Posts 505

Hi David,

Have you been logged in when searching for the download files? When you're logged in with your registered email account you should be able to access all eligible libraries, software etc. here in your User Area. Here's the link to the new Vienna Instruments Player, and the download to your Special Editions and Single Instruments.

If you're logged in but don't see anything, please try to empty the cache in your browser and to delete all cookies from vsl.co.at - or try another browser like Firefox or Chrome.

Regarding Epic Horns, you can find the Vienna Instruments version here.

Hope that helps!

Best,

Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
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