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Last post Tue, Nov 17 2020 by Paul, 11 replies.
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Posted on Thu, May 17 2018 18:15
by Grimd
Joined on Wed, Apr 05 2017, Posts 7
Hi. I have used vepro 6 for about 2 years now. And from time to time the mouse on the screen is showing a double arrow. Two arrow pointing different direction. And its not going away before i restart vepro. I have a friend who has the same glitch. I suppose where not the only one who has this little glitches.
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Posted on Tue, Aug 21 2018 01:23
by Helen
Joined on Fri, Feb 04 2005, Southern California, USA, Posts 17

Originally Posted by: Grimd Go to Quoted Post
Hi. I have used vepro 6 for about 2 years now. And from time to time the mouse on the screen is showing a double arrow. Two arrow pointing different direction. And its not going away before i restart vepro. I have a friend who has the same glitch. I suppose where not the only one who has this little glitches.

I am also having this issue. It makes it a little harder to click on things. I figured out that the double arrow is the window resizing arrow, but it often doesn't go away when I click in the VEP window once I have finished resizing. 

-Helen

DP 9.52, VEP 6.05, Kontakt 5, Vienna Instruments Pro, Play 6

Digital Performer 9.52, VE Pro 6.05, Kontakt 5.8.0, Play 6.05
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Posted on Tue, Aug 21 2018 08:39
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi, 

Thanks for reporting!

Which OS are you working on? And which version of VE PRO 6?

Did you find a reliable way to reproduce this? What are the steps to take?

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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Posted on Tue, Aug 21 2018 14:32
by jhox
Joined on Tue, Aug 19 2014, Posts 2

The same here.
My workaround: pushing the right mouse button!

VEP6: 6.0.17011
Intel Core i7-4720HQ CPU 3.40 Hz (2.60 Hz) - 32 GB
Windows 10 Home (10.0.14393)

VEP (6.0.17011) * VIP (2.4.16779) - Cubase Pro 9.5 (9.5.30 Build 192, 64 bit) - Intel Core i7-4720HQ CPU 3.40 Hz (2.60 Hz) * 32 GB DDR3 - Steinberg UR242 * 1024 Samples - Windows 10 Home (10.0.14393)
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Posted on Thu, Aug 30 2018 04:46
by Helen
Joined on Fri, Feb 04 2005, Southern California, USA, Posts 17

Originally Posted by: Paul Go to Quoted Post

Hi, 

Thanks for reporting!

Which OS are you working on? And which version of VE PRO 6?

Did you find a reliable way to reproduce this? What are the steps to take?

Best,
Paul

Yes! I just figured out how to reproduce the problem, and did it several times in a row to test it.

First, my specs: MacOS 10.11.6, Digital Performer 9.52 76360, VE Pro 6.017011

This project has three instances, one for Kontakt 5, one for Vienna Instruments Pro, and one for Play 6. 

I use the Mac OS Menu Bar File Menu to select Save Server Project, then after the project finishes saving automation and the drop down dissapears, my cursor turns into a wristwatch that won't go away. I move the cursor around the screen, and when I hover the cursor over the VEP6 Taskbar, I get the double arrow. This only happens if I am in the Kontakt or Play Instances, it does not happen in the Vienna Instruments Pro Instance. In fact, I can get rid of the double arrow cursor by clicking in the tab for the VI Pro Instance. (Nice to know how to fix it!) 

Hope this helps!

-Helen

Digital Performer 9.52, VE Pro 6.05, Kontakt 5.8.0, Play 6.05
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Posted on Thu, Aug 30 2018 08:39
by bbelius
Joined on Sat, Mar 14 2015, Posts 883

Since yesterday I have this problem occasionally. It did not occur to me until I added a 12th instance to my template. It only occurs in this instance.

Specs: Win 10 1803, i5 8600k, 32GB RAM, SATA SSD, Cubase 9.5

Ben
Vienna Symphonic Library
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Posted on Sun, Jan 19 2020 10:03
by Grimd
Joined on Wed, Apr 05 2017, Posts 7

the double arrow has always been there for me and still is  in vepro 6. happens after saving. have to klick on several instance to get back to normal. 

using vepro on 3 pcer with the same isue

 

windows 10

vepro 6.0.18442

cubase 10.5
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Posted on Wed, Apr 15 2020 18:28
by juniperian
Joined on Fri, Nov 05 2010, Valencia, CA, Posts 9

Happens to me constantly. Much harder to accurately click on things.
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Posted on Wed, Aug 12 2020 12:48
by CPacaud
Joined on Tue, Aug 04 2020, Posts 4

I'm having this issue as well.

7.0.1056 - Windows 10

Seems to happen when I Save Server Project (I always do this via the keyboard shortcut - ctrl+shift+s)

The cursor reverts to the normal pointing arrow when I hover over the Instances panel (mine is set up vertically on the left side of the screen), and the top menu (File, Instance, Edit, etc.).
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Posted on Sat, Nov 07 2020 22:49
by deemarcus
Joined on Sun, Sep 06 2020, Posts 3

same thing, win 10. VSL please fix!
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Posted on Tue, Nov 17 2020 13:22
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13900

Hi guys, 

We're having a hard time to reproduce this here.... 

We assume that you're using the latest Windows updates.

Anything special about the setup? Can you please contact us via , best with a simplified sequencer project and a few steps that realibly create that double arrow?

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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