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ensemble pro 5 keeps crashing when trying to load on mojave
Last post Sat, May 11 2019 by Paul, 7 replies.
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Posted on Fri, Mar 29 2019 19:43
by drew571
Joined on Wed, Dec 22 2010, USA, Posts 13

Hello,

I’m using Vienna Ensemble Pro 5 on Mac OSX Mojave and I’m having a lot of trouble just getting the server versions to open.  I get a Synsopos error and can’t get past the splash page.  When I try opening up just Ensemble Pro software, (not the server version) i can usually get it to open, but it’s buggy and crashes as well.  

Any ideas?

Posted on Sat, Mar 30 2019 09:41
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11306

Hi drew571, 

I am sorry to say that, although VE Pro 5 basically works fine in macOS 10.14, this exact problem can occur with VE Pro 5 Server(!) under certain circumstances - unfortunately, we simply do not know why this happens and I am afraid that our developers will not update VE Pro 5 anymore, as it is in fact legacy software.

Is upgrading to VE Pro 7 an option for you? Do you want to check with a demo license (I can send you one for VE PRO 6, as VE Pro 7 is only on pre-sale)?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Mar 30 2019 19:31
by drew571
Joined on Wed, Dec 22 2010, USA, Posts 13

sure, i guess if that's my only option.  can't say i'm too thrilled about investing in a software that might just be broken in a few years though.  seems like if they can use the next version of the software without issue then they should be able to tell why the older version doesn't work.  

Posted on Sat, Mar 30 2019 20:22
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11306

Hi Drew, 

Just sent you 1 demo license for VE Pro 6. Let me know if you need more. 

Both hardware and OS upgrades and updates are making it quite hard to stay compatible, especially with an "interface" server software like Vienna Ensemble Pro. We're doing our best, but sometimes we simply have to move on. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Apr 02 2019 15:42
by JYandel
Joined on Thu, Dec 23 2010, Posts 4

I'm having the same problem. Strange, since it was working a few days ago. Any reason why it would suddenly stop working?

Posted on Sat, May 11 2019 21:09
by drew571
Joined on Wed, Dec 22 2010, USA, Posts 13

Originally Posted by: Paul Go to Quoted Post

Hi Drew, 

Just sent you 1 demo license for VE Pro 6. Let me know if you need more. 

Both hardware and OS upgrades and updates are making it quite hard to stay compatible, especially with an "interface" server software like Vienna Ensemble Pro. We're doing our best, but sometimes we simply have to move on. 

Best, 
Paul

Paul, Is it possible to get a VE Pro 7 license to demo?  Never got around to trying 6 as I figured I'd just wait for 7.  Also, is there an upgrade program for existing users of the software?  Especially the ones where the software doesn't work anymore?

Posted on Sat, May 11 2019 21:19
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11306

Hi drew571, 

You can get a demo license right on the VE Pro 7 product page. 

Upgrade prices are the same for all VE Pro users, and right now, the intrpductory prices are still available. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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