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Synchron Player (VST3) Cubase 10 PRO crash
Last post Fri, Nov 29 2019 by Paul, 27 replies.
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Posted on Mon, Feb 18 2019 22:25
by GP1
Joined on Mon, Feb 18 2019, Posts 23

Hello,

I have installed the VST3 verson of Syncrhon Player (as per suggestion here in the forum) and everything loads fine *until I press a key on my master keyboard* - at that point it crashes Cubase, every time, all the time.

Win 8.1 64 bit - AMD Phenom X4 16 gb RAM

Cubase 10 PRO 10.0.15 (latest as of this writing)

Synchron player -WIN-1.1.1497

Any suggestions on how to resolve this will be greatly appreciated!

 

Thank you so much!

---------------------------------------------------------------------------------------

UPDATE (2/24/2019) - problems is now constantAs described above.  I have updated both the Synchron player and Cubase to the latest versions (as of this writing) but nothing helped.  I can't use the Synchron player because the moment I press a key on the keyboard (or try to play an exisiting MIDI track) it crashes Cubase.

GP1
Posted on Tue, Feb 19 2019 07:27
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13527

Hi GP1, 

Interesting,  thanks for reporting. 

Did you get any crash dumps you could send to us, for investihation? Or maybe also the projects that crashed?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Feb 19 2019 14:41
by GP1
Joined on Mon, Feb 18 2019, Posts 23

Hi, I will ck on the dumps.  I can send you the project as well.

GP1
Posted on Fri, Feb 22 2019 08:19
by GP1
Joined on Mon, Feb 18 2019, Posts 23

Hi Paul, sorry for the delay in my response.  I have just sent you an email with the project file and associated crash dumps.

 

Thank you!

GP1
Posted on Thu, Feb 28 2019 23:28
by clehnert
Joined on Mon, Dec 29 2014, Posts 4

Having the same issue. Windows 10. Everything up to date. Using Cubase 10.

I can load the Synchron Player VST 3 (Rack Instrument). When the player comes up, I can double click to load Synchron Strings or Smart Orchestra but it will crash as soon as I send it some midi data (sometimes creates a dump file, sometimes just takes down Cubase with no dump file). I can however load it within VEP6 and everything works. It does not seem to like being loaded in the DAW though.

Posted on Fri, Mar 01 2019 19:11
by GP1
Joined on Mon, Feb 18 2019, Posts 23

right - I hope they fix it soon!  I have sent them the crash logs and a project file.  But, as of this writing (3/119) I haven't heard anything. 

It's frustrating buying a product and not being able to use it.

GP1
Posted on Fri, Mar 01 2019 19:21
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13527

Hi,

I have to apologize for those delays, it is not the style of VSL. We are all focussing on Vienna Ensemble Pro 7 right now, also on those friday nights and weekends. 

As a workaround, may I suggest that you make use of the free Vienna Ensemble Software and insert Synchron Player in this practical host?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Mar 01 2019 20:16
by GP1
Joined on Mon, Feb 18 2019, Posts 23

I totally understand - I just wanted to know if they got the files as I didn't get confirmation.  I know you guys are busy and these programming isses do take time to solve, for sure.  The reponse has been super quick in every communication, and I thank you all for that.

 

GP

GP1
Posted on Fri, Mar 01 2019 20:21
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13527

Hi GP, 

Thanks. How about that workaround?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Mar 02 2019 09:03
by GP1
Joined on Mon, Feb 18 2019, Posts 23

work around working great so far!  I like the Ensemble!  

GP1
Posted on Sat, Mar 23 2019 15:07
by mbulka
Joined on Sun, Mar 17 2019, Posts 1

The same problem here

Posted on Mon, Mar 25 2019 04:38
by GP1
Joined on Mon, Feb 18 2019, Posts 23

Hi!  MBulka, are you using Cubase 10 PRO as well? 

GP1
Posted on Thu, Apr 04 2019 09:31
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13527

Hi, 

Quick update, this is solved now with the new Synchron Player Update!

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Apr 04 2019 17:40
by GP1
Joined on Mon, Feb 18 2019, Posts 23

Originally Posted by: Paul Go to Quoted Post

Hi, 

Quick update, this is solved now with the new Synchron Player Update!

Best,
Paul

Hi Paul!

Unfortunately, this version has the same bug for me, it crashes immediately as MIDI notes are sent, either via keyboard or a pre-existing track.  Just FYI :)  - I have been using the Ensemble for now and Syncrhon works great within it.  Looking forward to PRO 7!  :)

Best wishes,

GP

GP1
Posted on Sun, Jun 16 2019 05:34
by GP1
Joined on Mon, Feb 18 2019, Posts 23

Synchron 1.1.1621 still crashes on MIDI event input.  :(  Works fine within Ensemble though :)

GP1
Posted on Mon, Jun 17 2019 23:05
by baphomet
Joined on Tue, Dec 27 2011, Posts 1

Hi there,

I encounter the same issue as GP1:

Synchron Player 1.1.1621 crashes (in) Cubase Pro 10.0.20 performed by WIN 10.0.17134 all the time, as soon as any midi note is triggered for the synchron player (the smart orchestra in particular). I do not have any keyboard connected. But this is for working with the synchron player not necessary as far as I know, is it?

In addition I've noticed that in some rare cases for some strange reasons the synchron player doesn't crash and works fine after quite a while (ca. 10 minutes?) if left alone after initial loading for quite some time.

I'd really appriciate a soon fix of this bug, because I'm considering to get the Special Edition Crossgrades. But if the synchron player doesn't work properly this Crossgrade would be worthless.

Thank you very much! You do a fantastic job, so I'm really confident that you will find  a solution to our problem.

Best regards

Posted on Mon, Jun 17 2019 23:15
by GP1
Joined on Mon, Feb 18 2019, Posts 23

Same exact behavior on my system win 8.1 64 with the latest Cubase 10.0.20

GP1
Posted on Fri, Jul 05 2019 14:07
by holywilly
Joined on Mon, Jul 08 2013, Posts 68
The same issue happens on Mac too, Cubase Pro 10.0.30 with latest Synchron Player, Mac OS Sierra.
Cubase quit unexpectedly with VST3 version of Syn player.
Posted on Tue, Jul 30 2019 08:29
by Johannes Kirsch
Joined on Tue, Apr 04 2017, Posts 8

Hey,

Thanks for your patience - did anything change for you with the latest version of Synchron Player (1.1.1657)?

If not, please send a crashdump file and/or Minidumpfiles (WIN) to:

With these additional informations our developers can look into the issue here again!

To find more out about Minidumpfiles I will attach a link:

https://docs.microsoft.com/de-de/sysinternals/downloads/process-explorer

 

Best wishes,

Johannes

Johannes Kirsch
Support - Vienna Symphonic Library
Posted on Fri, Sep 06 2019 22:42
by DReece1
Joined on Wed, Sep 04 2019, UK, Posts 1
Ditto here.

Cubasis 10.0.20.

I am using the demo version but this has crashed my pc more than several times.

The only thing that worked was removing the vsl ensemble pro 7 because everything crashes at the opening mixer.

As soon as that was removed no problems. Also the other problem is check the size of your .cpr file. Mine ballooned to 19 mb.

If you can get access back to your file may I suggest that you freeze your tracks that way the audio is unloaded and saved a replayable audio file so less procession and you get audio saved to a file in audio file and a smaller .cpr file.

I am using IK Philharmonik 2 which has been causing some problems on my system so that could be part of the problem with me. At least with Philharmonik you can use eco or lite versions.

I did try to create a dump file and you guessed it crashed.

Just adding my two pennies worth.

Ta

David
DReexe
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