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Posted on Sun, Dec 09 2018 15:20
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 94

Pro Tools 2018 does not seem to digest the Steinway D (Synchron). It works, but at each stop there are noises and trembling, with a knock on the piano's body. We guess a CPU difficulty, but the Yamaha CFX does not do that. In Cubase, too, everything is good for both pianos. In order to see if the AAX is not at fault, I also tested the VST via Komplete Kontrol and it's the same, same problem at a standstill.

I tried all the configurations.

My system: Win 10 updated on HP Z420 and 40 G of RAM, all on SSD.

I ask the same question on the AVID forum.

CMB
Posted on Mon, Dec 10 2018 15:37
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 94

Paul

Do you have any information on this type of problem with the Steinway D?

It's only in Pro Tools.

PLAY function: everything is beautiful. Stop function: crcrcrcrcr ... boom, stu stu .... Then it's ok, it does not freeze.

I tried all the configurations and even the VST version via Komplete Kontrol. All the same.

CMB
Posted on Thu, Dec 13 2018 12:11
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 94

Problem corrected in 24 hours by the technical service. Impressive.

See the new version of December 12, 2018.

Thanks VSL.

Wonderful.

CMB
Posted on Thu, Dec 13 2018 12:27
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11311

Hi CMB, 

Sorry, forgot to post about that... Glad to see this works now!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Dec 13 2018 17:10
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 94

Yes, good job.

CMB
Posted on Sun, Apr 14 2019 15:51
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 18

I am still getting this exact problem with iMac Pro running Pro Tools even though I re-installed the Steinway today. The Yamaha is perfect, but I would love to use the Steinway. It's just too off-putting to work with.

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Sun, Apr 14 2019 16:19
by CLAUDE MARC BOURGET
Joined on Thu, Dec 11 2008, Québec, Posts 94

The only way for me to work with these two pianos is to put the files on an SSD. I went back to PC, but with a 27-inch iMac whit hybrid disk, it did not work. You need a separate SSD.

CMB
Posted on Mon, Apr 15 2019 10:36
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 18

I am using a fast external SSD, so that's not the problem. Thanks anyway.

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Tue, Apr 16 2019 07:00
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11311

Hi Chris, 

When you open the Synchron Player => Preferences => Database, which Preload settings do you get from the automatic disk streaming tests, for the SSD drive that contains your Steinberg content?

Also, how is the SSD connected?

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Apr 16 2019 09:24
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 18

Hi Paul

 

Thanks for your help.

The preload size is 4096 for the Synchron Steinway on my SSD.

I have the SSD connected via a OWC Thunderbolt 2 dock. Could this be the problem?

I have actually just ordered another SSD that will be connected to the iMac Pro directly.

 

Regards

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Wed, Apr 17 2019 08:13
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11311

Hi Chris, 

I'd try to set the Preload size higher (8192 or 16864) and see if that makes a difference. Of course higher buffer settings in your soundcard will also help (but you probably don't want that). 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Wed, Apr 17 2019 10:25
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 18

Hi Paul

Thank you for your reply, but unfortunately nothing seems to work. Please see attached short video clip.

 

Regards

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Wed, Apr 17 2019 10:31
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 18

Hi Paul

 

Thanks for your reply.

Unfortunately nothing seems to work.

I tried to upload a short video, but for some reason it gave an error when I tried, so here is a link -

https://www.dropbox.com/s/cqucbq7quhs258d/Chris%20King%20re%20Steinway.MOV?dl=0

 

Regards

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Wed, Apr 17 2019 12:16
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 960

Hi Chris,

Please enable Dynamic Plug-In Processing in PT - does that make a difference?

Also, please make sure that your SSD is indeed Mac-formatted - EXFat for instance, the format most Samsung SSD´s are shipped with by default, is in fact pretty terrible when dealing with our large files on Macs!

Best, Marnix

Posted on Wed, Apr 17 2019 13:33
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 18

Hi Marnix

 

Thanks for your reply.

My SSD is formatted Mac OS Extended (Journaled). Is that OK?

I tried enabling  Dynamic Plug-In Processing in PT. It did not help.

 

Regards

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Fri, May 03 2019 21:57
by JamesPDX
Joined on Fri, May 01 2015, USA, Posts 48

That format is fine. The Steinway and the CFX are wonderful sounding cpu hogs. To get around this I'd either:

1. Run VEP Server on a slave machine that also has a lot of RAM and CPU power.*

2. Run VEP Server on your Pro Tools rig with a lot of midi channels (16 per group, right?) and run as few instances of the VEP plugin as possible. It works really well as long as you have 32GB RAM if you intend to run the Synchron piano locally.

* I ended up building a machine to do this, where I can either run one powerful PC that will run Pro Tools 2018.x and VEP7 and no FX or master bus in Pro Tools during tracking (everything on my end goes through the Apollo 8 Virtual Channels) while keeping a buffer of 128 in a 24/44.1 session. When I'm ready to mix, I print stereo "virtual returns" from the Apollo: One stem for woodwinds and brass, one stem for strings, one stem for percussion, one stem for piano. When I mix it down in Pro Tools, I switch to 32 bit float, jack up the buffer, and send the stems through a good convolution reverb and the EMT 140. It's a complicated bus setup, but it works and sounds correct. I can then deliver a final stereo mix (and stems if needed) in whatever format is required.

Before I got the CFX, I used to be able to run everything (SE 1 and 3, the Epic, a piano or two, and some other winds) between two Mac Mini 6,2's with at least 2 SSDs on each machine: One Mini for running Pro Tools, the other running VEP headless via ethernet that ran ~16 channels on one instance and about 8 to 10 on a second instance. I also run Slate Drums via VEP with no lag. The piano I used before was the UVI Fazioli, which has unisons out of tune in the C6-C8 area. The CFX pretty much maxed-out the slave Mini. To make it work as before, I would have had to find another Mini 6,2 just to run the CFX. That's what drove me to build a dedicated slave machine. Sorry this was so long-winded, but these are complex setups.

I'm attaching a couple screen shots and a template of my 2018.xx orchestral setup since Pro Tools is oddly absent from the templates section. Maybe VSL will add mine. Still waiting for a version of Pro Tools with 32 MIDI channels, and not just multiples of 16 MIDI channels.

File Attachment(s):
ProU0020ToolsU0020withU0020threeU0020VEP6U0020instancesU0020shot.png (523kb) downloaded 1 time(s).
StringsU0020HarpsU0020PianoU0020etcU0020shot.png (473kb) downloaded 0 time(s).
Orchestra.ptx.zip (43kb) downloaded 0 time(s).
VEP64U0020andU0020VESPU0020setup.zip (752kb) downloaded 0 time(s).
JamesPDX attached the following image(s):
WoodwindsU0020andU0020BrassU0020shotU0020.png (141kb) downloaded 5 time(s).

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James Long
PC & Mac, Windows 10 and Mojave
Pro Tools 2019.x
VEP 7.x
Posted on Sat, May 04 2019 17:36
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 18

Hi James

Thank you for all that! I have just upgraded my VEP to version 7 and was actually thinking of trying to run it all on my one Mac. I got as far as finding that the Steinway works perfectly.

I have an iMac Pro with 32gig of RAM. I am hoping that I can run a piano and several orchestral instruments all on that one iMac.

What do you reckon?

 

Thanks again!

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
Posted on Sat, May 04 2019 23:24
by JamesPDX
Joined on Fri, May 01 2015, USA, Posts 48

While I'm not exactly sure of your setup, I think that with some care you'll be fine. –Assuming that you're using SSD's throughout your setup. l'm using a 500GB PCIe SSD for my VSL samples. I'm only using one remote VEP7 instance on a Mini 6,2 for the Slate Drums (SSD5 64 bit AU).

You may have to jack up your Pro Tools buffer a click if you're using Pro Tools HD/Ultimate. Oddly, the CPU is taxed a little bit less when I run a 32-bit float session.

File Attachment(s):
ProU0020ToolsU0020andU0020VEPU00207.jpg (1,072kb) downloaded 2 time(s).

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James Long
PC & Mac, Windows 10 and Mojave
Pro Tools 2019.x
VEP 7.x
Posted on Sun, May 05 2019 17:38
by Chris King
Joined on Tue, Jun 17 2014, Lichfield, UK, Posts 18

Thank you. I am enormously grateful!

Chris

Chris King
Composer and Arranger

iMac Pro
Pro Tools Ultimate

Vienna Ensemble Pro
Dimension Strings 1 & 2 and Dimension Brass - Synchronised
Synchronised Appassionata Strings
Special Edition strings, woodwind, brass & percussion
Vienna Instruments Pro & Synchron Player
Synchron Steinway and Yamaha Pianos
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