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WELCOME & INSTALLATION HELP
Last post Thu, Mar 12 2020 by bbelius, 34 replies.
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Posted on Sun, Nov 24 2019 00:32
by martie
Joined on Sun, Nov 24 2019, Posts 1

Hello, 

I just downloaded the library and I have the Steinberg eLicenser but when I'm trying yo install Vienna download manager says my iLicense is too old and it cant be cause I bought this one few months ago! Am I mistaking anything? How new has the eLicenser to be to work for this library? I was so happy...

Best

Martina

Posted on Sun, Nov 24 2019 00:42
by bbelius
Joined on Sat, Mar 14 2015, Posts 629

Hello Martina,

not your eLicenser USB Key but your eLicenser Control Center is too old. Download and update it from here:

https://www.steinberg.net/en/company/technologies/elicenser.html

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Thu, Jan 02 2020 16:31
by Yoplaboum
Joined on Thu, Jan 02 2020, Posts 1

Hello

 

 

My elicencer control is not on a key, it is on my computer. Why it is not possible to activate using this elicencer ? I have installed the synchro program. Unfortunately now I have trouble in Cubase with the midi.

 

Any help would be appreciated

 

best regards

Posted on Thu, Jan 02 2020 17:02
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11768

Hello Yoplaboum. 

Our products always need a physical USB key like the ViennaKey or Steinberg Key. 

It will not run with the SOFT eLicenser. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jan 16 2020 19:36
by WALTER DELLINGER
Joined on Thu, Nov 16 2017, Posts 18
Is there any purchase involved with using the free Big Bang Orchestra?
Thanks
Posted on Thu, Jan 16 2020 21:20
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11768

Hi Walter, 

You only need a ViennaKey or Steinberg Key to store your license on. 

Nothing else, the Synchron Player is included. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Jan 16 2020 23:06
by WALTER DELLINGER
Joined on Thu, Nov 16 2017, Posts 18

Hi Paul. Help me with this please.

My understanding was the master pc did not need a Steinberg key/license while I worked with the DAW but the server/slave pc's did need a Steinberg key/license to work.

If so, I moved the Steinberg key from my master pc to another slave to get the Big Bang Orchestra to play from that pc. But now the master daw pc will not open the Pro 7 server software now. I have ordered another usb key as you suggested but I was trying this to see if it worked like this. I did order an extra license a few months ago so I could use it on my DAW pc but now I have a new computer to add as another server. So it is getting confusing. My setup is this; two slave pc's and one DAW pc.

I'm still rearranging my room but I would like to have the Big Bang on one slave and the other slave for various VST's. And of course the DAW pc to accommodate this. Your thoughts?

Thanks

Posted on Fri, Jan 17 2020 06:53
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11768

Hi Walter, 

You need one license and key for every computer you want to run the VE Pro Server on. 

The only situation where you don't need a key on your master computer is when you only CONNECT to your networked computers. The connecting VE Pro PLUG-IN does not need a license to run. 

Best,
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jan 17 2020 08:35
by WALTER DELLINGER
Joined on Thu, Nov 16 2017, Posts 18

Thank you Paul.

I understand now. 

Posted on Thu, Mar 12 2020 16:10
by PHIL WALLACE
Joined on Thu, Mar 12 2020, Posts 3

Hi. Trying to acvitvate the Big Bnad Ochestra. I now tried numerous times. I am following the instuctions. I have installed the latest versions of eLicenser and Vienna Donwload Manager. The BBO files have been downloaded onto my drive. I go through Vienna Down Load manager it gets to the part where it activates anfd then I get a message saying thatbthere isnt a USB eLicenser connected to the computer. Is that different to eLicenser. I have no USB thing at all. The eLicenser worked fine with Cubase. Any ideas?

Phil

Posted on Thu, Mar 12 2020 16:34
by PHIL WALLACE
Joined on Thu, Mar 12 2020, Posts 3

Further to my email below I now seem to have not had or lost the USB stick. I have no recollection of having one with the CubaseLE4 I got. Is there an alternaive l;icensing software that I can use to get BBO?

Posted on Thu, Mar 12 2020 16:46
by bbelius
Joined on Sat, Mar 14 2015, Posts 629

Hi Phil,

to use Big Bang Orchestra, you need a physical USB eLicenser / ViennaKey.
This is also a requirement for Cubase Artist and Pro.

Best, Ben

Ben
Technical Support - Vienna Symphonic Library
Posted on Thu, Mar 12 2020 18:06
by PHIL WALLACE
Joined on Thu, Mar 12 2020, Posts 3

Thanks, how do I get Vienna Key?

Posted on Thu, Mar 12 2020 19:27
by bbelius
Joined on Sat, Mar 14 2015, Posts 629

You can order one here: https://www.vsl.co.at/Product_Overview/ViennaKey

You will also find the Vienna Key / an eLicenser in most music stores.

Ben
Technical Support - Vienna Symphonic Library
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