Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
[SOLVED] EDU discount not applied to Synchron Package
Last post Tue, Sep 29 2020 by chaot, 5 replies.
Options
Go to last post
Posted on Sat, Sep 26 2020 11:27
by chaot
Joined on Thu, Sep 24 2015, Posts 5

Hi,

as of late, the student discount seems to not be applied to the price of the Synchron Package, both standard and full library. Instead, only a small discount (less than ~5%) is deducted. The prices here also are not named "your student price", but "promotional price" and "your price" only. With other libraries, e.g. the Vienna Super Package and Symphonic Cube, this is not the case.

I assume this might be connected to the new Synchron Strings Pro package whose promotional price possibly is somehow overriding/blocking any other discount, no matter the sum. Is there a way to fix from my side or has it to be done from server side?

Thanks in advance for the answer!

Posted on Sat, Sep 26 2020 16:02
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12889

Hi chaot, 

Thanks for your message - Can you please send us a screenshot that shows you logged in, to verify? With a short link to this thread: !

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Sep 26 2020 18:43
by chaot
Joined on Thu, Sep 24 2015, Posts 5

Hi Paul,

thanks a lot for the speedy reply! The mail with screenshots has been sent and I have also received the automatic reply with the case number.
Login status seems to be perfectly functional from my side, BTW: I get the "welcome [mail address]" message and the logout option in the top menu bar, and, with other libraries, also the education discount. So, hopefully, this is nothing too big to sort out.

Thanks again and have a nice weekend.

Posted on Tue, Sep 29 2020 11:02
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12889

Hi, 

Thanks for your patience! This is now fixed!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Sep 29 2020 11:09
by chaot
Joined on Thu, Sep 24 2015, Posts 5

Hi Paul,

it is indeed, thank you so much; and big thanks also to the people at your sales department who were very helpful in this and other matters, too.

You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.