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Posted on Tue, Oct 13 2020 12:04
by jangrenner
Joined on Wed, Nov 25 2015, Posts 7

When trying to install the downloaded Epic orchestra library for the synchron player via the download manager, I get this error message:

"The following license is required for this product: VI-online 107".

I am absolutely clueless about what this is. I have all valid licences running in my e-licencer. Everything is up-to-date. I have legit versions of synchron player, also VEP 7 and Epic orchestra library. All those are licences on my Vienna key and seemingly working correctly (no error messages in the e-licencer.

 

Can anyone relate to my problem ?

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Posted on Tue, Oct 13 2020 12:08
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12889

Hi Jan, 

Please make sure that you are using the latest eLicenser Control Center, and that you have downloaded the license for your Epic Orchestra 2.0. 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Oct 16 2020 18:02
by civilization 3
Joined on Sat, May 16 2009, SF Bay Area, Posts 1838

You described having a license for Epic Orchestra (no '2.0') while the installation process regards one pertaining to Epic Orchestra 2.0.

MacBook Pro 16,1: 2.3 GHz 8-core i9
64GB 2667MHz DDR4
Mac OS 11.6.1
VE Pro 7.1056, Cubase Pro 11.0.0
Posted on Mon, Aug 23 2021 02:57
by Mathematics
Joined on Fri, Apr 24 2015, United States, Posts 45

Same. I just clicked on Activate later and moved on. We'll see what happens.

Posted on Thu, Oct 21 2021 12:32
by Sekrit_Studios
Joined on Mon, Nov 30 2020, Posts 5

Originally Posted by: jangrenner Go to Quoted Post

When trying to install the downloaded Epic orchestra library for the synchron player via the download manager, I get this error message:

"The following license is required for this product: VI-online 107".

I am absolutely clueless about what this is. I have all valid licences running in my e-licencer. Everything is up-to-date. I have legit versions of synchron player, also VEP 7 and Epic orchestra library. All those are licences on my Vienna key and seemingly working correctly (no error messages in the e-licencer.

 

Can anyone relate to my problem ?

 

I Just received the EXACT same quote for the EXACT same library, after installing 4 other libraries.  I am looking at all of the people reporting this.  Why is this still an issue taking place?  Licenses are too expensive to have to worry about this kind of stuff.

Posted on Thu, Oct 21 2021 20:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12889

HI Sekrit Studios, 

The license database is constantly expanded, so you need all the latest components to display the correct license (that concerns the Downloader/Installer and the eLicenser Control Center). Which versions are you using?

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Oct 22 2021 00:06
by Sekrit_Studios
Joined on Mon, Nov 30 2020, Posts 5

Vienna Download Manager v16967

eLicenser v. 6.12.7.1296

 

By the way... no matter what I do, I cannot find the Vienna Instrument Pro 2 standalone player in my windows start screen.

 

***SOLVED

Vienna I confused the "Instrument Pro" product name with the "Suite Pro"... Which is technically my fault I can admit.  But there are a lot of words used repeatedly within your branding structure, and I would urge you all to audit it from a marketing standpoint, as we who do not work there have no clue, and repeated wording makes things difficult to tell from one another.

Thank you

***

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