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Syncron Pianos crashing constantly
Last post Tue, Nov 17 2020 by Paul, 4 replies.
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Posted on Mon, Nov 16 2020 08:52
by 149507
Joined on Mon, Sep 07 2020, Posts 2

Hi there,

I am unable to use Vienna Synchron Pianos, as it crashes after I play a few notes, every time I open the app. It only seems to happen after sending it midi messages. Not sure what changed, as it used to work perfectly on my computer. I may have updated the OS... not sure. I'm on macOS 10.15.7, mid 2012 macbook pro. I'm running the Bosendorfer Imperial.

I have the latest version, v1518.

Thanks,

-Regis

Tags: bug
Posted on Mon, Nov 16 2020 21:32
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12288

Hi Regis, 

Sorry to hear about the troubles. 

Please make sure that you are using the latest versions of our software and elicenser Control Center, and if that doesn't help, copy the crash report => paste it in a text file and send that file to , with a quick description of the steps you take to provoke the crash!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Tue, Nov 17 2020 22:32
by 149507
Joined on Mon, Sep 07 2020, Posts 2

Hi Paul,

Thanks, I updated everything but it still crashes after playing a few notes. 

Where can I find the crash report? The error popup doesn't give me an option to view the logs.

Thanks,

-Regis

Posted on Tue, Nov 17 2020 22:57
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12288

Hi Regis, 

You usually see the option to see the crash report that is sent to Apple. Please copy that text and paste it in a text file, then send it to us. 

Or send us a screenshot of what you see and which steps you take to get there:

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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