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VI server maintenance?
Last post Thu, Mar 04 2021 by takaeku, 10 replies.
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Posted on Sat, Feb 27 2021 08:25
by kingy75
Joined on Sat, Sep 07 2019, Posts 13

Hi,

 

I've been trying to download licenses for new VI instruments for the last 24 hours but I keep getting an error message saying the license server is not available.

 

Is there currently any maintenance going on?

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Posted on Sat, Feb 27 2021 09:29
by Lucy
Joined on Sun, Nov 26 2017, Posts 48

Yes, problems at Steinberg:

https://helpcenter.steinberg.de/hc/en-us/articles/360019861220-License-server-outages

Posted on Sat, Feb 27 2021 09:32
by jah.oi
Joined on Sat, Feb 06 2021, Posts 1

Same here.

Issue is on Steinbergs Server, see:

https://www.facebook.com/Steinberg

"...
Hallo zusammen, es ist möglich, dass einige Lizenz-Transaktionen aufgrund eines Serverproblems nicht funktionieren. Momentan arbeiten wir daran, hoffentlich baldmöglichst wieder online zu sein. Wir bedauern die damit verbundenen Unannehmlichkeiten sehr.
..."
i find it sad that this info can be found on facebook not here.

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Posted on Sat, Feb 27 2021 10:11
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12605

Hello everybody, 

We were all hoping that this is a small glitch that could be resolved within hours. 

Sorry about the inconvenience, I know that the Steinberg/eLicenser team is working on a solution as we speak. 

Thanks for your patience!

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Feb 27 2021 13:30
by PaoloT
Joined on Tue, Dec 27 2016, Posts 974

Years ago, I was living in the SF Bay area, when there were several serious blackouts. The regional rail transport system continued to work, but the gates could no longer validate tickets and passes. I don't know if this was ethically acceptable, but we could reach any station we liked without paying more.

Does this outage mean we can get all the VSL licenses we want for free? :)

Paolo

Posted on Sat, Feb 27 2021 14:23
by Edward Fiebke
Joined on Thu, Feb 03 2005, Upstate New York, Posts 28

Here's a web-link to the Steinberg web-site that's been providing updates on the problems that they're experiencing with their license servers.

Updates to License Server Outage

Hope that this is helpful. . . 

iMac Pro (2017): 3.2 GHz 8-Core Intel Xeon processor, 64 GB RAM, Radeon Pro Vega 64X graphics card; 1 internal SSD, 6 external SSDs. macOS Catalina (10.15.7). MOTU's 828ES audio device. MOTU's DP10; Apple's Logic Pro, Apple's Final Cut Pro X. Lots of VIs & software plug-ins including VSL's VI Super Package, VePro 7, Vienna MIR Pro, Vienna Suite Pro.
Posted on Sun, Feb 28 2021 02:55
by BasariStudios
Joined on Mon, May 14 2012, NYC, Posts 66

Originally Posted by: PaoloT Go to Quoted Post
Does this outage mean we can get all the VSL licenses we want for free? :)

Paolo

Yeah, that's what it means.

Dear God!

Reality is due to Lack of Weed
Posted on Sun, Feb 28 2021 11:29
by pryan
Joined on Sat, Nov 23 2019, Posts 3
The license server is back up
Posted on Sun, Feb 28 2021 11:35
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12605

Hi, 

Thanks for your patience and understanding, everybody!

Have a great weekend :-)

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Mar 04 2021 04:44
by takaeku
Joined on Fri, Jun 10 2011, Japan, Posts 9

Hello,

It looks like the server has recovered.

I don't know what the cause was, but we users should know that because VSL uses eLicenser, it may not be immediately usable after purchase.

As with disasters such as power outages that Paolo encountered, we realize that the areas we live in are different.

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