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VE Pro quits/crashes on Windows 10
Last post Thu, Apr 08 2021 by Ben, 6 replies.
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Posted on Tue, Apr 06 2021 11:50
by Håkan Glänte
Joined on Sat, Feb 03 2007, Gothenburg, Sweden, Posts 68

I’m using VE Pro on macOS and also since some time on Windows 10. It’s been working fine, but recently the VE Pro Server 64-bit crashes on Windows. 

I can open VEP, but when I’m trying to add an Instance or open a Server Project the application just quits. 

Using the latest versions of VEP (7.0.1056), VIP, SY Player and SY Pianos. Windows 10 Pro, OS Build 19042.

I’m a long-time Mac use and a Windows newbie, so I’d be thankful for suggestions for troubleshooting on Windows.

Thanks in advance, Håkan Glänte

Vienna Ensemble Pro 7.0.1056 | MIR PRO | Vienna Suite 1.5.3329 | VI Pro 2.5.18641
Synchron Player 1.1.1976 | Synchron Pianos 1.1.1529 | Vienna Imperial Player 1.1.778
Windows 10 Pro, OS Build 19042 | Intel Core i9 10900K 3.7 GHz, 128 GB 3200 MHz DDR4
macOS High Sierra 10.13.6 | Nehalem Mac Pro (FW 5,1), 2 x 3,46 GHz 6-Core Intel Xeon, 128 GB 1333 MHz DDR3
Posted on Wed, Apr 07 2021 10:50
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 49

Hello, Hakan,

I'll reply to your email in a moment. In situations like this, it's always best to

1) Check if all your VSL software AND 3rd party Plugins are up to date.

2) Send us the crash report via email at

https://www.vsl.info/en/tutorials/faqs/technical#log-report

Thank you!

Best regards,
Andreas

Technical Support - Vienna Symphonic Library
Posted on Thu, Apr 08 2021 07:20
by Håkan Glänte
Joined on Sat, Feb 03 2007, Gothenburg, Sweden, Posts 68

Short update, if somebody else have the same issue:

Uninstalling MIR Pro solves this. (There’s no crash reports generated.)

Anybody else has problems with MIR Pro on Windows 10?

Vienna Ensemble Pro 7.0.1056 | MIR PRO | Vienna Suite 1.5.3329 | VI Pro 2.5.18641
Synchron Player 1.1.1976 | Synchron Pianos 1.1.1529 | Vienna Imperial Player 1.1.778
Windows 10 Pro, OS Build 19042 | Intel Core i9 10900K 3.7 GHz, 128 GB 3200 MHz DDR4
macOS High Sierra 10.13.6 | Nehalem Mac Pro (FW 5,1), 2 x 3,46 GHz 6-Core Intel Xeon, 128 GB 1333 MHz DDR3
Posted on Thu, Apr 08 2021 09:37
by Ben
Joined on Sat, Mar 06 2021, Los Angeles, Posts 26

Hi Håkan,

This sounds like something I've already seen. In most cases this is caused by:

a) Connecting to the VEP machine via Microsoft's RDP. Using an alternative remote desktop solution will solve the crashes in this case.
b) Old graphics card drivers. Update the drivers...
c) Graphics card is too old and the drivers do not provide the required functionalities for MIR to work. In this case a cheap alternative card might help (or if you currently use an old additional GPU and your CPU has an integrated graphics chip, try using it instead).

Best, Ben

Ben @VSL
Posted on Thu, Apr 08 2021 10:33
by Håkan Glänte
Joined on Sat, Feb 03 2007, Gothenburg, Sweden, Posts 68

Thanks Ben,

I don’t use RDP. My PC is connected to a BenQ PD3200Q monitor with a built-in KVM-switch.
The motherboard is a Gigabyte Z490 VISION D with integrated Intel HD Graphics.
The computer is quite new, built in October 2020, but even so, maybe the graphics driver needs to be updated.
How do I check the current version?

Vienna Ensemble Pro 7.0.1056 | MIR PRO | Vienna Suite 1.5.3329 | VI Pro 2.5.18641
Synchron Player 1.1.1976 | Synchron Pianos 1.1.1529 | Vienna Imperial Player 1.1.778
Windows 10 Pro, OS Build 19042 | Intel Core i9 10900K 3.7 GHz, 128 GB 3200 MHz DDR4
macOS High Sierra 10.13.6 | Nehalem Mac Pro (FW 5,1), 2 x 3,46 GHz 6-Core Intel Xeon, 128 GB 1333 MHz DDR3
Posted on Thu, Apr 08 2021 14:54
by Ben
Joined on Sat, Mar 06 2021, Los Angeles, Posts 26

Hi!

Intel integrated GPU updates are handled by Windows Updates.
Make sure to have all Windows updates installed.

If this is a new system it might be worth checking if you are using the latest BIOS update.
If you don't know how to check this / update the BIOS, please consult a professional, as this might brick your board if not done correctly.

If all these things are up-to-date and you still experience troubles, please post you exact hardware configuration.

Best, Ben

Ben @VSL
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