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Synchron Player Crashes!
Last post Sat, Jul 17 2021 by DaddyO, 4 replies.
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Posted on Wed, Jul 14 2021 18:57
by kmm08
Joined on Mon, Dec 22 2003, Posts 58

Having constant random crashes when using Synchron player latest version (v.2037 downloaded 07/13/21). Just changing presets randomly crashes both the standalone version as well as the plugin version in VEPro 7.

Attached are Synchron Player logs form today, Crash Reports from Synchron Player & VEPro7, and some of the user presets I created and been using.


It first seemed to be primarily happening when editing user presets, but it also crashes upon just changing rests at random intervals.


Been using with Synchron Brass which sounds nice, but can't keep dealing with the crashing issues.

(Running on a Mac Pro 10,14.6 Mojave, 48GB memory, streaming off (2) Samsung Pro 4Tb internal SSD's)

File Attachment(s):
ViennaU0020SynchronU0020Player_2021-07-14-141142_.txt (92kb) downloaded 5 time(s).
ViennaU0020EnsembleU0020Pro_2021-07-14-141706.txt (98kb) downloaded 3 time(s).

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Posted on Fri, Jul 16 2021 07:16
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12991

Hi Kevin, 

Seems like your custom presets didn't make it through. 

Does the Synchron Player also crash with the factory presets?

Please send as much info as possible to , so we can look into this. 


Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Jul 16 2021 14:14
by kmm08
Joined on Mon, Dec 22 2003, Posts 58

Sent them along with all the logs to email. Will resend again. Since the crashes are random, can't say that it has to do with any specific presets or not, however, most of the crashes did happen when editing and or switching between user presets, since those are primarily what I use.

Posted on Sat, Jul 17 2021 18:56
by DaddyO
Joined on Tue, May 22 2012, Washington (US State), Posts 414

After downloading the latest SY Player version last week I had the exact same problem. Using SY Player instances in Cubase instrument tracks. I started a project creating user presets for all my instruments. Cubase crashed constantly. I submitted a ticket to Steinberg for starters, but I decided I'd set it all up inside VE Pro using rack instruments instead, and had no more problem with SY Player user presets.

Now that I've done this I'm not really interested in pursuing instrument tracks again.

SY Woodwinds, Brass, Perc I, Strings Pro, Elite Strings
SYzd Woodwinds, Solo Strings, SpecEds 1-4 PLUS
Cubase 11, Studio One 5, Dorico 4
VE Pro, MIR Pro
Windows 10, i5-9600K, 64GB
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