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Posted on Mon, May 09 2022 18:02
by MattKern
Joined on Fri, May 28 2021, Posts 5

Hi

I have a few libraries that I have yet to download the ilok version. they worked fine in the previous synchron player version but now that I have updated that, I see my ilok libraries I downloaded but the elicensor libraries are not showing up in the main panel. They are still in the database panel listed correctly.

I mostly just dont want to take the time/bandwidth to redownload these elicensor libraries with the ilok version as they are suppose to still be compatible still, no?

thanks.

Posted on Tue, May 10 2022 02:37
by MattKern
Joined on Fri, May 28 2021, Posts 5

for example, the sychron woodwinds are not ilok compatible yet so there must be a way to have them show up side by side with the ilok libraries.

Posted on Tue, May 10 2022 05:31
by michi
Joined on Sun, Dec 22 2002, vienna, Posts 534
Hello Matt,

I‘m sorry to hear of your trouble, but according to our database you‘ve not registered the Synchron Woodwinds yet. For further support, please get in touch with .

Best, Michael
Posted on Tue, May 10 2022 20:43
by MattKern
Joined on Fri, May 28 2021, Posts 5

yea woodwinds are under my work account, not personal account. I have an elicensor for each one.

I do have synchron strings in my personal account that aren't showing up also.

both elicensors are still plugged in. can you answer the question if should be able to see ilok and elicensor libraries in the latest synchron player?

Posted on Thu, May 12 2022 07:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13299

Hi MattKern, 

Can you please get in touch with , best with a few screenshots to illustrate your situation. 

Of course you should see all products you have licenses for. 

Thanks, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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