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[SOLVED] Instrument not showing
Last post Thu, Sep 22 2022 by Jan1981, 5 replies.
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Posted on Mon, Sep 19 2022 16:47
by Jan1981
Joined on Wed, Mar 16 2011, Posts 28

I just bought the full C-Trumpet VI-library. I created an i-lok account some days ago and everything worked fine first. On i-lok it shines green and I could download and install the new library in the Vienna Assistent. However after downloading and installing, it is not shown as installed in the installed tab. I can only find it under Brass I in the NEW-tab and there it shows as installed with a green light. The main problem, of course, is, that it is not shown in the VI-player either.

Does anyone know a solution to this?

Thanks in advance, Jan

PS: Could it be, that this counts as an upgrade since I own the SE Vol I? I have read, that there can be problems with upgrades.

Posted on Mon, Sep 19 2022 17:16
by Bill
Joined on Fri, Sep 23 2005, Berkshires, MA, Posts 1183

Make sure it's activated in the iLok Manager

Dorico, Finale, Sibelius, Notion, Overture, Cubase, StaffPad
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Posted on Mon, Sep 19 2022 20:46
by Jan1981
Joined on Wed, Mar 16 2011, Posts 28

Originally Posted by: Bill Go to Quoted Post

Make sure it's activated in the iLok Manager

The License Status is Active. Does this mean, it is activated?

Posted on Tue, Sep 20 2022 09:21
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 13478

Hi, 

Yes, that means it's activated. 

Did you install the iLok Vienna Instruments version with your Vienna Assistant?

In a nutshell: You need to download EVERYTHING you see under NOT INSTALLED in your Vienna Assistant, also the sample content for iLok.

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Sep 22 2022 11:35
by Jan1981
Joined on Wed, Mar 16 2011, Posts 28

Thank you, it was indeed, that I had not installed all the content there.

Problem solved ;-)

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