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All Instruments (except free) are gone.
Last post Wed, Jan 25 2023 by Cyril Blanc, 13 replies.
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Posted on Mon, Jan 23 2023 10:00
by stefan.kammerer
Joined on Mon, Apr 24 2006, Posts 14

I can't see a single instrument in Synchron Player. Reinstalling instruments doesn't help. All installed instruments are displayed correctly in the Vienna Assistant. In iLok too. The connection to the cloud is open. I've had the problem here and there for the past few weeks, but now everything and all the instruments are completely gone. Not good! (Mac Studio, Apple M1 Ultra, Ventura 13.1)

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Posted on Mon, Jan 23 2023 10:45
by Franz_S
Joined on Wed, Apr 27 2022, Vienna, Posts 12

Had the same problem yesterday.
Did you install an iLok Update?
Please see my post:
https://www.vsl.co.at/community/posts/t59813--SOLVED--Cloud-libraries-not-working?find=lastpost#post314692

Hope it helps.

Posted on Mon, Jan 23 2023 10:50
by stefan.kammerer
Joined on Mon, Apr 24 2006, Posts 14

Originally Posted by: Franz_S Go to Quoted Post

Had the same problem yesterday.
Did you install an iLok Update?
Please see my post:
https://www.vsl.co.at/community/posts/t59813--SOLVED--Cloud-libraries-not-working?find=lastpost#post314692

Hope it helps.

Thank you! Yes. I solved the problem by moving my licenses to my local iLok.

Posted on Mon, Jan 23 2023 11:35
by Franz_S
Joined on Wed, Apr 27 2022, Vienna, Posts 12

What I didn't write is that I didn't even see my cloud on the left side in iLok. I mixed it up with something else. Since I didn't have an iLok dongle, that helped with the notebook. Now everything works again, but there is obviously a bug in the last iLok update.

I suppose you can move this back to the cloud. In any case, it worked for me. Everything is back in the cloud and working again.

Glad it helped.

Posted on Mon, Jan 23 2023 11:44
by Andreas8420
Joined on Mon, Dec 02 2019, Vienna, Posts 191

Hi!

Not necessarily a bug. Sometimes, after an update or maintenance, iLOK cloud sessions are closed in the process. Without an active cloud session, the license is not available. Re-activating the cloud session via the menu solves that.

Best,
Andreas

Technical Support - Vienna Symphonic Library
Tags: iLok Cloud
Posted on Mon, Jan 23 2023 12:03
by Franz_S
Joined on Wed, Apr 27 2022, Vienna, Posts 12

Thank you for that info!

Posted on Mon, Jan 23 2023 14:22
by stefan.kammerer
Joined on Mon, Apr 24 2006, Posts 14

Originally Posted by: Andreas8420 Go to Quoted Post

Hi!

Not necessarily a bug. Sometimes, after an update or maintenance, iLOK cloud sessions are closed in the process. Without an active cloud session, the license is not available. Re-activating the cloud session via the menu solves that.

Best,
Andreas

 

Thank you Andreas, it didn´t help me. So the only way was to put everything on the dongle. 

Posted on Mon, Jan 23 2023 14:38
by stefan.kammerer
Joined on Mon, Apr 24 2006, Posts 14

Originally Posted by: Franz_S Go to Quoted Post

What I didn't write is that I didn't even see my cloud on the left side in iLok. I mixed it up with something else. Since I didn't have an iLok dongle, that helped with the notebook. Now everything works again, but there is obviously a bug in the last iLok update.

I suppose you can move this back to the cloud. In any case, it worked for me. Everything is back in the cloud and working again.

Glad it helped.

 

Franz, the funny thing was that I saw everything in the iLok Overview - everything was there and working. I emptied all caches, didi reinstalls, rebooting - nothing worked. Last week there where some single instruments missing and all over sudden all of them. 

Posted on Tue, Jan 24 2023 09:07
by Franz_S
Joined on Wed, Apr 27 2022, Vienna, Posts 12

Stefan, I also saw everything in the overview, but I didn't check whether the cloud session was closed, as Andreas pointed out.

That should have been it for me, I'm assuming now.

The cause for you must still have something to do with iLok. Unfortunately I don't have any other ideas.

Posted on Tue, Jan 24 2023 12:54
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2758

You must not forget to log into Ilook

 

Originally Posted by: Franz_S Go to Quoted Post

Stefan, I also saw everything in the overview, but I didn't check whether the cloud session was closed, as Andreas pointed out.

That should have been it for me, I'm assuming now.

The cause for you must still have something to do with iLok. Unfortunately I don't have any other ideas.

MacBook Pro 2019 16" + 2 x Odisseey G9 49"

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd

Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 3, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa
Many Sychron Instruments

Final Cut pro
Camera full HD
Posted on Tue, Jan 24 2023 21:36
by Mary
Joined on Tue, Oct 18 2016, Posts 10

I cant stress the use of an iLok Key! It only uses one USB port. What if uncle Vladimir decides to sabotage the cloud or worse. Get an iLok Key and forget the cloud. Remember somebody said: The cloud is just somebody else's computer! Good luck.

Willem

Tags: Ilok Key
Posted on Tue, Jan 24 2023 22:32
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2758

Make backups !

 

Originally Posted by: Mary Go to Quoted Post

I cant stress the use of an iLok Key! It only uses one USB port. What if uncle Vladimir decides to sabotage the cloud or worse. Get an iLok Key and forget the cloud. Remember somebody said: The cloud is just somebody else's computer! Good luck.

Willem

MacBook Pro 2019 16" + 2 x Odisseey G9 49"

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd

Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 3, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa
Many Sychron Instruments

Final Cut pro
Camera full HD
Posted on Wed, Jan 25 2023 03:45
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2758

Is there is a way to select all the libs that have their autorisation on the Cloud and move them to the Ilok Key

Originally Posted by: Mary Go to Quoted Post

I cant stress the use of an iLok Key! It only uses one USB port. What if uncle Vladimir decides to sabotage the cloud or worse. Get an iLok Key and forget the cloud. Remember somebody said: The cloud is just somebody else's computer! Good luck.

Willem

MacBook Pro 2019 16" + 2 x Odisseey G9 49"

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd

Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 3, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa
Many Sychron Instruments

Final Cut pro
Camera full HD
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