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Sigh. Once again, problems with installing a Vienna product
Last post Fri, Aug 24 2007 by Paul, 4 replies.
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Posted on Thu, Aug 23 2007 08:08
by stmain
Joined on Wed, Jan 03 2007, San Francisco, California, Posts 35
Okay, I bought Epic Horns, and I get this extremely minimal set of directions that say I'm supposed to install the ESX version (whatever that is) so that I can eventually use it in Kontakt2. So I try to install the "Instruments" folder (which should I do first? It doesnt say), and that's fine, and then the "Samples" folder (what's the difference?), and that seems to go well until I get a warning that says "write error, disk is probably full." (it's not full, there's 180 Gb free on it). SO then I reverse the order, but still no luck.

I try to open Kontakt2 and see if I can play the samples, but Kontakt doesn't see them. (It sees the folder named Epic Horns, but that's it; no sounds inside).

Then I try to install WinRAR, whatever the hell that is. Now it's installed. Great. What does it do? I open it, and it's pretty unclear how it's supposed to help me.

I come to the Forum here, and apart from finding that lots of other people have had the same questions, I don't find much by way of what to do.

So, how do I install Epic Horns so that I can use it in my Kontakt2 sampler?

And, more importantly, ---------------> couldn't someone at VSL bother to write a short little 1-page list of what to do, step-by-step, to install this library? I paid 200 bucks for it, and that would be a nice thing in return. I love the sounds of these libraries but I'm starting to dread the installation process.

Thanks for any help!
Steve M
Posted on Thu, Aug 23 2007 11:19
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11476
Dear Stephen,

always a pleasure Smile

Please find your Kontakt 2 programs including a detailed setup guide right here in your user area Smile
It is essential to establish exactly the same data structure as shown in the screen shots in the setup guide, otherwise Kontakt 2 will have very long loading times.

I´m sorry that this has caused so much confusion.

Best,

Paul
Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Aug 23 2007 16:29
by stmain
Joined on Wed, Jan 03 2007, San Francisco, California, Posts 35
Thanks, Paul, I apologize if I sounded cranky, it was late and I was tired.... I Surpriseops:

Thanks for pointing out the manuals -- I'm reading them right now. One remaining question not covered in the manuals: what do I do about the "write error: disk is probably full" message? Any ideas?

Thanks Cool
Steve
Posted on Fri, Aug 24 2007 09:25
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11476
Hi Steve,

are you on a PC or on a Mac? What kind of harddisk are you using, how is it formatted?
If you are on a PC: the files are self extracting, so you just need to doubleclick them...

A defragmentation of your disk might help, just to make sure that everything is alright.

Best,

Paul
Paul Kopf
Product Manager - Vienna Symphonic Library
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