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  • Missing Matrices and Universal Mode Settings

    C
    C
    Hello, I recently purchased the Symphonic Cube. I am storing all of my VI samples on an external Lacie Terabyte Hard Drive. While recently using the VI library I opened a project and all of my levels of matrices were gone. I only have some of the level 1 matrices. I no longer seem to have the universal performance option either. I have dumped everything and have done a complete re-installation and upgrade of the VI software as well as the sample libraries. I have also downloaded the most current Syncrosoft license (v. 5.2.20.1). None of this seems to have worked in correcting the problem. I have been on the user forums etc. and have tried everything that I've seen suggested including rescanning and reloading folders into the Directory Manager as well as some of the steps listed above. Have I missed a step in part of my registration process, maybe with the performance tool? I don't know. Can someone please double check my registration info on your end and see if you can help me understand why this might just all of a sudden start happening and what I can do to fix it? I have a: Machine Name: Power Mac G5 Quad Machine Model: PowerMac11,2 CPU Type: PowerPC G5 (1.1) Number Of CPUs: 4 CPU Speed: 2.5 GHz L2 Cache (per CPU): 1 MB Memory: 16 GB Bus Speed: 1.25 GHz Boot ROM Version: 5.2.7f1 Thanks, Best regards Chad
  • H
    H

    Hi Chumley,

    it seems that you have registered only  Standard Edition content and no Extended content.

    All Extended Edition Patches, Matrices, Presets, dissappear when all your 180 demostarts for extended content have been used on your key.

    best

    Herb
  • PaulP
    VSL Team
    PaulP
    last edited
    last edited

    Hi Chad,

    and welcome!

    I assume that you have registered the Standard Libraries of the Symphonic Cube only, and now that your Demo Code on the Vienna Key doesn´t grant you access to the Extended Libraries of your collections, only Level 1 presets, matrices and patches are showing up.

    I will look into your registration info, as soon as I know under which name you registered.

    Please send an email with your information to support@vsl.co.at

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • PaulP
    VSL Team
    PaulP

     And once again, Herb has been faster...

    Paul Kopf Product Manager VSL
  • C
    C
    Hi Herb, Thanks to both you and Paul for your replies. Do I own the extended content by purchasing the symphonic cube and have not registered properly or is the extended content something I need to purchase in addition to the Symphonic Cube? Thanks Again, Chad
  • PaulP
    VSL Team
    PaulP

    Hi Chad,

     as I see it, you probably purchased the Standard Libraries of the Symphonic Cube (you would have received pdf-certificates for the Extended Libraries otherwise).

    Best,

    Paul 

    Paul Kopf Product Manager VSL
  • C
    C
    Hey Paul, Thanks. That is exactly the case and I have solved it by purchasing the extended libraries. Thanks for the input Chad
  • K
    K

    Hi, all:

    I just upgraded to VI Special Edition from Horizon Opus1&2, and can't find the Universal Matrices or Modes at all.  I did the install in two steps as I didn't have the activation code at first for the Extended Libraries. Is it possible that is the problem?  I went through a complete reinstallation of all the sample files from the DVDs thinking that on the first pass the Extended were not copied, but that didn't seem to help.

    On the opening screen of the Standalone app the licenses on the left are showing that I have the Solo Strings - Viola L2 (etc), but on the right where the Matrices are listed I can't find anything that looks like the perf_universal as shown in the Tutorial video on U-mode.

    I also tried adding every folder I could think of and rescanning from the Directory Manager, but that also didn't help.

    Anyone have some more ideas for me to try?

    Thanks in advance.. Ken Elias
  • K
    K

    Oops!  I just spoke with the local distributor, so now I understand that the Universal Mode Matrices are not included in Special Edition.. Well, even without it, this is SO powerful, and much easier than the struggle I was having with GigaStudio, I'm quite happy! [8-|]