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Last post Fri, Jun 06 2014 by Vito DiLuminoso, 96 replies.
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Posted on Sat, Dec 13 2008 05:36
by ct1961
Joined on Sat, Dec 15 2007, Posts 438

Yes. Couldn't access anywhere else but the forum for a while.

Posted on Sat, Dec 13 2008 13:14
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

it appears this behaviour is related to the number of sessions certain download managers are trying to open

it is already under investigation and we apologize for the inconvenience

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Feb 23 2009 20:17
by bartdelissen
Joined on Fri, Sep 21 2007, Baarn, the Netherlands, Posts 51

I don't know if it has something to do with the website itself, but synchrosoft claims it can't connect to the license server...

The licenses I purchased before never had any problem downloading...

I do have an internet connection but somehow it can't connect to the license server...

Greetings,

Bart

Posted on Tue, Feb 24 2009 07:36
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

 bart, it seems the syncrosoft license server(s) had some problems yesterday evening - please retry now, everything appears to be fixed. our apologies for the inconvenience.

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, Feb 24 2009 12:21
by bartdelissen
Joined on Fri, Sep 21 2007, Baarn, the Netherlands, Posts 51

Help... now my gmailserver gives a 502 server error....

could you sent my activation codes to another emailadress?

I hate computers Stick out tongueSmile

Posted on Tue, Feb 24 2009 12:55
by bartdelissen
Joined on Fri, Sep 21 2007, Baarn, the Netherlands, Posts 51

never mind... after half a day it's back in the air again

Thanks...

Posted on Fri, Mar 20 2009 18:42
by cgernaey
Joined on Mon, Apr 04 2005, Detroit-Michigan, Posts 1062

 I am in the process of putting together my own help matrices on my local network and while trying to download the Vienna Instruments Demo number 1 (Patches and Matrices) for WINDOWS, it takes you to a page not found error.  The MAC one works fine.

http://vsl.co.at/en/68/141/1524/1525/1148.vsl

Let me know when it's working again so I can download it please and thank you :)!

Maestro2be

Windows 10 Pro 64-bit, 128GB RAM, AMD 3970X 32-core
Gigabyte TRX40 Aorus Xtreme, Radeon RX 5500 XT
Studio One 5.1.1, Cubase 10.5, Nuendo 10
RME Multiface 2, All NVMe SSD Drives (OS & Samples)
Posted on Fri, Mar 20 2009 19:11
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

 fixed - thx for pointing us to the error

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Fri, Mar 20 2009 20:32
by cgernaey
Joined on Mon, Apr 04 2005, Detroit-Michigan, Posts 1062

 Anytime :).  Thanks for being so responsive.  I am going away for the weekend and want to burn all of this stuff to a DVD to watch on the road.  Everytime I watch them I remember something I forgot that would have helped me so much.

Maestro2be

Windows 10 Pro 64-bit, 128GB RAM, AMD 3970X 32-core
Gigabyte TRX40 Aorus Xtreme, Radeon RX 5500 XT
Studio One 5.1.1, Cubase 10.5, Nuendo 10
RME Multiface 2, All NVMe SSD Drives (OS & Samples)
Posted on Tue, Jul 14 2009 13:39
by dayadon
Joined on Fri, Aug 03 2007, Posts 172

Hello.

Recently, the last two responses to a new user in the Vienna Instruments part of the forum, I've been asked to login before posting a response to a question.  I'm already logged in to VSL.  That's ok, but the last post showed the login again, AFTER I had written another response.  This time, my text had disappeared, and it was as if I had not sent the text at all, which I did, and I would have to have done it all over again.  This issue has not happened until the last couple of responses this week.

I use a Mac Pro with Firefox-latest update, OS X 10.5.7.

Regards,

Dennis

Mac Pro 2.66 dual core quad (12 gig mem), OS X 10.7.5, Macbook dual core 2.4 ghz
Logic 9.1.8, Finale 2014, Cubase 7.5, Sibelius 7.5, App Strings 1 Extended, SE Wiith Stngs+ Extended, Many D/L Complete instruments, Firestudio Mobile and Audiobox USB, VE Pro 5
Posted on Tue, Jul 14 2009 13:41
by dayadon
Joined on Fri, Aug 03 2007, Posts 172

Funny, but the above response worked.

Dennis

Mac Pro 2.66 dual core quad (12 gig mem), OS X 10.7.5, Macbook dual core 2.4 ghz
Logic 9.1.8, Finale 2014, Cubase 7.5, Sibelius 7.5, App Strings 1 Extended, SE Wiith Stngs+ Extended, Many D/L Complete instruments, Firestudio Mobile and Audiobox USB, VE Pro 5
Posted on Fri, Mar 26 2010 13:30
by Ramu
Joined on Fri, Mar 14 2003, Paris, Posts 110

Hello,

I don't know if I'm the only one but I'm logged in and when I want to download or see my registration softwares it keeps asking me to log in...if I go to another page I'm back logged in...It's embarassing as I can't download updates...

Any idea?

Thx

Posted on Fri, Mar 26 2010 13:40
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

is it fixed now? sorry for the inconvenience, it seems your email record was not correct ...

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, Sep 07 2010 09:27
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2703

Hello

There are still problems with the forums

Sometimes I still get the error http://www.gudenus.cc/tm...tingerror.png after pressing on "POST"

Best

Cyril

MacBook Pro 2019 16" + 2 x Odisseey G9 49" Big Sur

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd

Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Big Band Orchestra series, Many Synchronised libs
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra 2, Art Conductor, Genesis Children Choir, Lunaris, Lacrimosa

Final Cut pro
Camera full HD
Posted on Sun, Sep 26 2010 17:42
by jarkkoh
Joined on Sun, Sep 26 2010, Finland, Posts 10
I just registered to the VSL site and place a copy of Vienna Ensemble PRO download version into the basket.
I then uploaded my student verification jpg. Then typed in my VISA Electronic (online purchasing enabled at bank) number and input the "valid through" information.
Then I wrote STUDENT DISCOUNT into the message box. Then I submitted the order.

Now as usual, a new page opened into the small frame on the basket page. It was the secure payment page where I needed to type in my online banking login and password (as this double checking is how it works with VISA Electron purchases). I typed the correct logins and it went through as succesful, but now the next page that opened up BLANK WHITE in full window was some page of yours, it was at vsl.co.at/success.asp or something like that, I cannot view the page anymore. BUT however nothing has been depited from my bank account yet nor have I received any kind of order confirmation message via e-mail.

Clearly your online shop isn't fully working correctly with Visa Electron purchases which require the second online verification phase with the credit company here in Finland. This second verification page always opens up right after you have entered your credit card number at any online shop and pressed submit order. With your shop however the returning page didn't work, the page probably would have said purchase succesful because the url had the word "success" and ".asp" in it. But I cannot be sure and I do not dare to order it again in case of double ordering. I have never bought from you before so I don't know what kind of an information page I should get after a succesful payment.
Posted on Sun, Sep 26 2010 18:15
by jbm
Joined on Fri, Jan 16 2004, Posts 1159

If I had to guess I'd say this probably has to do with the proof of student identification. I mean, you could have uploaded a jpeg of a dog, for all they know - somebody would have to check the jpeg to make sure it actually offers proof of your status. So, give them a day or two and I'm sure your order will go through. The success page is probably just being skipped, since the student status verification has to be done first.

J.

Posted on Sun, Sep 26 2010 18:34
by jarkkoh
Joined on Sun, Sep 26 2010, Finland, Posts 10
Yeah I was just thinking the same, I just got a little skeptic as the page was blank and I got no e-mail about the order. Just felt a bit weird as suddenly there was no record of me making the order anywhere.

I guess tomorrow I will know more.

Thanks.
Posted on Mon, Sep 27 2010 05:38
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

welcome jarkkoh, and thank you for the detailed description.

this is an issue we had earlier with scottish and some swedish banks, the reason is a conflicting security strategy between our payment provider, visa and your bank (if you're interested).

- the payment area is displayed within an iframe to have the context to the vsl webshop

- your credit card is recognized as VISA and VISA is forwarding to a specific page of your bank

- your bank is noticing her advanced security page is displayed within an iframe and *breaks out* into a full page (to exclude XSS attacks)

- after completing the payment on the bank side it redirects to VISA, Visa redirects to ourt payment provider

- unfortunately you are now still on a full page instead of the initial iframe and the context to the vsl webshop is lost (you can read the success-url in the address bar of your browser)

- without having the context to the vsl webshop the last step *verify payment* fails because a form injection is assumed.

 

in a nutshell: though all 4 involved parties have done everything right on their side two security measures are conflicting here finally preventing a successful purchase.

our sales team will contact you soon to find a solution and we apologize for the inconvenience.

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Sep 27 2010 10:22
by jarkkoh
Joined on Sun, Sep 26 2010, Finland, Posts 10
Amazing, thanks for the quick response! Hopefully they contact me soon, I'm actually in the middle of a project and would need the product I was buying rather quickly.
Posted on Mon, Sep 27 2010 10:33
by jarkkoh
Joined on Sun, Sep 26 2010, Finland, Posts 10
I could just use paypal when purchasing actually? I will wait for their contact first though.
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