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New Email Address Help
Last post Fri, Feb 29 2008 by Wildfire, 4 replies.
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Posted on Thu, Feb 28 2008 17:59
by Wildfire
Joined on Thu, Dec 13 2007, Posts 5

Hi,

This may have been covered elsewhere in the forum, but I'm going cross-eyed looking and the search didn't turn up anything.

I want to purchase/download the soprano choir, but the email address in my profile is now defunct and unaccessible. I can't seem to change it to my new one as the box is greyed out.

I presume invoice and receipt copies will be sent to that address (and maybe download info?) and so can't go ahead until it's changed.

Please can you help?

Andy

Posted on Thu, Feb 28 2008 18:16
by PolarBear
Joined on Sun, Jul 20 2003, Germany, Posts 1206
You could wait until cm sees this (should be today) or PM cm, you can't change your eMail address yourself anymore once it is entered.
A zero can decuple an existing problem.
Posted on Thu, Feb 28 2008 22:50
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9141

welcome Wildflower,

please drop a note with your new email either to support or me and we will change it ...

 

unfortunately we had to disable changing of email because this has been used in the past for unauthorized license transfers.

 

the user profile currently gets reworked to overcome the unintuitive splitting between community profile (public) and personal data (private) ... an option to request email change will be included there to speed up such a process ...

 

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Fri, Feb 29 2008 00:18
by Wildfire
Joined on Thu, Dec 13 2007, Posts 5

Thnx for your help guys. I'll forward it over.

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