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"User Profile" problems
Last post Sun, May 25 2008 by muziksculp, 7 replies.
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Posted on Tue, May 13 2008 12:55
by Basstardo
Joined on Sun, Aug 26 2007, Salzburg, AUSTRIA, Posts 43

Hi there,

I have a problem in my user PROFILE. I can't type my name and surname. The fields are grey and seem to be deactivated.

I have done the account years ago before I purchased or registered VSL products, but now I already purchased and registered VSL products a couple of weeks ago but it's still the same. If I don't type the name I can't apply profile changes, that means also that I can't order the VSL newsletter.

How can I solve this?

Best wishes,

Andie 

iMac 27" 5K (i7 4,2 GHz, 16 GB Ram, 512 GB Flash, OS X 10.12.3) | Macbook Pro | RME Fireface UCX | Adam A3X studio speakers | Logic Pro X | Avid Pro Tools 12 | Finale 25 | VSL Vienna SE Vol.1 & 2 + Strings PLUS & Epic Orchestra | VSL Brass 1 | Vienna Instruments PRO 2 | Vienna Ensemble PRO 5 | Ivory Grand Pianos 2 | Spectrasonics (Omnisphere & Stylus RMX) | Arturia V-Collection 3 | Addictive Drums | NI Komplete 9 Ultimate | Spitfire Audio (Albion I & IV, Albion ONE) | Cinesamples (Cinebrass Core & Pro, Cineperc) | and many more ...
Posted on Wed, May 14 2008 00:52
by muziksculp
Joined on Fri, Oct 03 2003, U.S.A., Posts 404
Hi,


I have the same issue, my PROFILE shows my correct (user name) and (Email), but the "First Name", "Surname", fields are disabled, so I can not input my name info.


I did send an email directly to VSL support about this problem, but have not yet received a reply, regarding how to deal with this, so hopefully this can be sorted out soon.


I was able to register my Opus 1 library to my account, but my profile has my first name, and surname blank, also my address, and phone info is blank, although I could input in the address and phone fields, but, when I save, and then go back to my profile, they are still empty. (I guess that is happening since the Name and Surname are disabled/blank.


Some assistance to solve this would be great.


Thank You.
Posted on Thu, May 15 2008 11:14
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9088

please write the missing information to document.write( '<'+'a'+' '+'h'+'r'+'e'+'f'+'='+'"'+'&'+'#'+'1'+'0'+'9'+';'+'&'+'#'+'9'+'7'+';'+'&'+'#'+'1'+'0'+'5'+';'+'&'+'#'+'1'+'0'+'8'+';'+ '&'+'#'+'1'+'1'+'6'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'5'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'5'+'1'+';'+ '&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'7'+'0'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'6'+'8'+';'+'&'+'#'+ '3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'6'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'3'+';'+'&'+'#'+'3'+'7'+ ';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'6'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'5'+'7'+';'+'&'+'#'+'3'+'7'+';'+'&'+ '#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'7'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+ '2'+';'+'&'+'#'+'4'+'8'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+ '&'+'#'+'5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'6'+'7'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'0'+';'+'&'+'#'+ '6'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'5'+'1'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'7'+'0'+ ';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'0'+';'+'&'+'#'+'6'+'9'+';'+'&'+'#'+'3'+'7'+';'+'&'+'#'+'5'+'4'+';'+'&'+'#'+'4'+'9'+';'+'&'+ '#'+'3'+'7'+';'+'&'+'#'+'5'+'5'+';'+'&'+'#'+'5'+'2'+';'+'"'+'>'+'&'+'#'+'9'+'9'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'1'+'0'+'9'+ ';'+'&'+'#'+'1'+'0'+'9'+';'+'&'+'#'+'1'+'1'+'7'+';'+'&'+'#'+'1'+'1'+'0'+';'+'&'+'#'+'1'+'0'+'5'+';'+'&'+'#'+'1'+'1'+'6'+';'+'&'+ '#'+'1'+'2'+'1'+';'+'&'+'#'+'6'+'4'+';'+'&'+'#'+'1'+'1'+'8'+';'+'&'+'#'+'1'+'1'+'5'+';'+'&'+'#'+'1'+'0'+'8'+';'+'&'+'#'+'4'+'6'+ ';'+'&'+'#'+'9'+'9'+';'+'&'+'#'+'1'+'1'+'1'+';'+'&'+'#'+'4'+'6'+';'+'&'+'#'+'9'+'7'+';'+'&'+'#'+'1'+'1'+'6'+';'+'<'+'/'+'a'+'>'); "> - we get that changed accordingly.

 

reason is in your case, that last year the old forum database has been merged with the database of registered users, but some records couldn't be synchronized because of differnt email addresses.

 

editing name and email has been deactivated years ago, since some clever guys tried to use this for unauthorized license transfers.

we apologize for the inconvenience, but currently we connot offer a more simple solution.

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Thu, May 15 2008 15:22
by muziksculp
Joined on Fri, Oct 03 2003, U.S.A., Posts 404
Hi Christian,


Thank You Very Much for the reply, I will email the missing info. to the email address you specified.


Best Regards,


muziksculp.
Posted on Sun, May 25 2008 16:47
by muziksculp
Joined on Fri, Oct 03 2003, U.S.A., Posts 404
Hi Christian,


It has been 10 days since I sent an email to the VSL community e-mail you specified, in order for them to update my USER PROFILE's name, phone, and address fields, which are currently still blank, well.... so far, they have not fixed/updated my profile, and since I can't input this data, I would appreciate it if this can be done in the very near future.


I purchased VSL-SE and would like to go ahead with installing it. I'm guessing that I can go ahead with installing, registering, and authorizing VSL-SE, even if my Name and Address fields in my USER PROFILE are blank, since my USER PROFILE does show my correct email, and username. Please... Some feedback on this important detail would be appreciated.


I would also appreciate it if VSL community admin. can fix my USER PROFILE info ASAP if this is needed to successfully register/authorize my newly acquired VSL-SE.


Thanks.
Posted on Sun, May 25 2008 20:52
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9088

my apologies - it seems your email slipped through ... i have updated your name, but your email didn't contain address information .. though you could change this by yourself

sorry again, christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Sun, May 25 2008 22:04
by muziksculp
Joined on Fri, Oct 03 2003, U.S.A., Posts 404
Hi Christian,


Thank You Very Much, ... My USER PROFILE is now complete !


I'm looking forward to begin working with VSL-SE, and to purchase other VSL VIs titles in the near future.


Best Regards,


muziksculp
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