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Availability of Extended Licenses
Last post Fri, May 23 2008 by aplanchard, 8 replies.
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Posted on Mon, May 19 2008 01:42
by aplanchard
Joined on Tue, Feb 06 2007, New York City, Posts 144

Are VI extended licenses available only through VSL directly or can one purchase them from retailers?  

Posted on Mon, May 19 2008 07:49
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9117

all distributors and authorized dealers also can check your update status and issue extended library serial number certificates.

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Thu, May 22 2008 10:13
by sasha
Joined on Sun, Mar 25 2007, Los Angeles, Posts 59

Hi Christian,

Can you confirm that the Gutar Center, who is an authorised dealer, order and sell the extended licenses?

I have bought the Cube and the Appassionata from the GC but ILIO refuses to sell any extended licenses to GC.

There are other stores like West LA music and AudioMidi.com that do sell those but why not the GC?

sasha 

Posted on Thu, May 22 2008 11:02
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9117

i can confirm this ... but .... i'd assume ILIO doesn't like to sell certificates for extended libraries before the product is out, since it seems a few people are not willing to read or fully understand a procedure ...

scenario 1: ILIO creates the certificate, sells it to GC, later the DVD product arrives, GC ships both to the user, the user registers and is happy.

scenario 2: ILIO creates the certificate, sells it to GC, GC sends it to user, user cannot register (because standard is missing), user is unhappy.

(not considering when charging whom for what and about loosing or forgetting certificates, ect)

since scenario 2 has turned up to be more common than scenario 1 i can understand people like to avoid it ...

 

basically VSL tends and tries to just keep out of any relationship between distributors and dealers, so it's really up to them to straighten out their proceedings ... all we can offer is an option to create serial number certificates for extended libraries ... some do and some do not ...

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Fri, May 23 2008 18:26
by Austin
Joined on Thu, Oct 31 2002, California, Posts 373
Hi,

Guitar Center is not authorized to sell Extended Library's for a few reasons. There are too many GC stores and they are not setup to verify what a customer owns. Only a few dealers are authorized to do this because it can be a complicated process and if not done correctly, can result in a mistake. Because it isn't a physical product and prices vary depending on what the customer owns, only a select few are willing to do the process.
Potato
Posted on Fri, May 23 2008 18:55
by aplanchard
Joined on Tue, Feb 06 2007, New York City, Posts 144

So in the United States, does one contact ILIO to determine who is authorized to sell extended licenses? 

Posted on Fri, May 23 2008 19:05
by Austin
Joined on Thu, Oct 31 2002, California, Posts 373
Hi Aplanchard,

Sweetwater, AudioMidi.com, Computers & Music, B&H Photo, West LA Music, and Alto Music are all setup to do Extended Library's. Of course, you can give us a call and we can process an Extended Library for you as well. You can also place an order directly on the Vienna Symphonic Library website.


Potato
Posted on Fri, May 23 2008 20:21
by aplanchard
Joined on Tue, Feb 06 2007, New York City, Posts 144

Thanks Austin

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