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VI2 crashes even on a completely fresh XP system
Last post Wed, May 20 2009 by cm, 21 replies.
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Posted on Sat, Jan 24 2009 21:38
by Peter Roos
Joined on Tue, Jan 07 2003, The Netherlands, Posts 477

 I don't like this anymore...

http://community.vsl.co.at/forums/t/20641.aspx (previous topic)

I have reinstalled XP SP2 on the PC from which I want to run VE2 and VI2's. After installing all the required drivers, including the latest driver for my RME HDSP 9652 sound card, VI2 again crashes as soon as the main window is displayed.

In the previous topic I already mentioned that the crash is due to the combination of VI/VE and the RME card...

When I purchased the App. Strings there was not a problem (a previous version of the VI player).

I have now spent some eight hours on this and it's becoming pretty frustrating. I'm an IT professional, so I know how to handle my hardware and software. All evidence points in the direction of the Vienna software. Please read the previous topic for all the attempts I have made to circumvent this crash.

I hope VSL will look into this.

Best,

Peter

Peter Emanuel Roos
www.PeterRoos.com (music)
www.Samplicity.com (IR libs)
Posted on Mon, Jan 26 2009 22:28
by Peter Roos
Joined on Tue, Jan 07 2003, The Netherlands, Posts 477

Should I contact you via email for support for this? I feel clueless, I mean, a completely clean PC, a professional sound card and just bang, VI2 crashes still. I really hope you can help me with this.

Best regards,

Peter Emanuel Roos

Peter Emanuel Roos
www.PeterRoos.com (music)
www.Samplicity.com (IR libs)
Posted on Tue, Jan 27 2009 03:20
by herb
Joined on Mon, Aug 05 2002, Posts 4622

 Hi Peter,

I think without a crahslog which you could send our supportteam cannot offer any help in this case,

because this problem is not reproduceable on any of our machines.

(Maybe damaged RAM modules or something similias causing these problems?)

best

Herb

Posted on Wed, Feb 04 2009 19:48
by Peter Roos
Joined on Tue, Jan 07 2003, The Netherlands, Posts 477

Thanks Herb,

I have sent the required info to support.

All the best,

Peter

Peter Emanuel Roos
www.PeterRoos.com (music)
www.Samplicity.com (IR libs)
Posted on Sun, Mar 01 2009 14:10
by Peter Roos
Joined on Tue, Jan 07 2003, The Netherlands, Posts 477

 The new updates do not fix my problem Hmm

This machine has 3 Gb installed,m but I cannot use the 3GB switch (hal.dll not found problem).

Could this point to a possible solution? The machine is one in a stack of 6 19" cases, with audio interfaces on top, so it's quite some work to open it up....

Peter Emanuel Roos
www.PeterRoos.com (music)
www.Samplicity.com (IR libs)
Posted on Mon, May 18 2009 20:28
by bitmit
Joined on Mon, May 09 2005, Los Angeles, Posts 42

Was this ever resolved? I'm having the same problem with a RayDat/Mac Pro/Vista64. I can open VE fine so long as I don't try and use the Hammerfall/ASIO driver. If I do it crashes every time. It was fine with a Motu 828, the problem only arose when I installed the RayDat card, although the card appears to work fine with other audio apps.

So - VE fine with other card, RayDat fine with other apps. RME doesn't have anything on this particular combination, but this thread gives me some hope. Where did it end up?

Posted on Mon, May 18 2009 21:40
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

 hal.dll not found often is a result of a wrong partition entry in the boot.ini - which should look like this

default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP 3GB" /3GB /USERVA=2000

 

without a proper hal.dll windows without the /3GB switch shouldn't start either ...

hth, christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, May 18 2009 21:47
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

 

bitmit wrote:
I can open VE fine so long as I don't try and use the Hammerfall/ASIO driver

have you already checked the registry for double or wrong value settings for the aux/midi/mixer/wave key in the /drivers32 section?

 

additionally corrupt asio settings might be the reason - go to C:\Documents and Settings\All Users\ Application Data\VSL\ and delete all ini files from there.

make sure no vsldaemon is running when doing so (best reboot before) and you must then add sample content locations again using the directory manager.

hth, christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, May 18 2009 22:12
by bitmit
Joined on Mon, May 09 2005, Los Angeles, Posts 42

Christian,

Thanks for a prompt response - I think I even understand some of it :) Would you mind walking me through it, in terms a musician might understand?! I don't know how or where to check/edit the registry settings you mention, and I don't have that file path for the corrupt ini files. Is that analogous to trashing prefs in Mac OS? It seems similar.

Thanks.

Posted on Tue, May 19 2009 00:35
by bitmit
Joined on Mon, May 09 2005, Los Angeles, Posts 42

Ok, I found Registry editor. There are multiples of midi - i.e. midi1 midi2 etc., and the same for mixer and wave. Do you mean delete those? Also, I can't find the ini files anywhere...

Posted on Tue, May 19 2009 05:54
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

 please check my post here with a screenshot

also see here where those .ini files reside, just a german XP here - in VISTA the hierarchy starts at C:\Users\

(you might need to set your explorer preferences to show all files and file extensions)

VSL path

 

hth, christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, May 19 2009 20:58
by bitmit
Joined on Mon, May 09 2005, Los Angeles, Posts 42

 Thanks for the help. I deleted the redundant registry entries, and also the ini files. One more question - do I delet the path files and vsl ini that are outside the VSL directory itslef i.e. directly in the Program Data directory? I'll attach a screenshot...

Hm... How do I attach files to this message?

Posted on Tue, May 19 2009 21:33
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

 i did not when i ran into a similar problem ... deleting them might cause the need of a re-install of the software ... i never tried that

christian

 

ps: changing registry settings become effective only after a reboot ...

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, May 19 2009 21:34
by bitmit
Joined on Mon, May 09 2005, Los Angeles, Posts 42

 Doesn't matter - none of it worked anyway. VE still crashes as soon as I try to select the asio hammerfall driver. Any thoughts? Would it help to see a crash log? (You'll have to describe how to do that)

Posted on Tue, May 19 2009 21:44
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9121

  then it rather looks like a damaged RME driver ... unfortunately i don't have a RayDat card over here to check in detail ...

i'd recommend to do a clean uninstall of them, check for BIOS updates on the RME site and downloading the latest drivers.

avoid the old drivers get installed after eventually forced to reboot installing the new ones before the reboot.

hth, christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Tue, May 19 2009 22:07
by bitmit
Joined on Mon, May 09 2005, Los Angeles, Posts 42

Re-installing both as we speak. I'm afraid I don't quite understand your last sentence though, can you try it again? (No reflection on your English - it's very good, but I can't quite follow your meaning just there).

Posted on Wed, May 20 2009 01:32
by cgernaey
Joined on Mon, Apr 04 2005, Detroit-Michigan, Posts 1062

What he was saying in his last sentence was to make sure that you actually install the new driver before rebooting the machine because if you reboot, windows will most likely automatically try to install the RME for you and it will be forced to use the old driver.  Installing the new driver brefore rebooting will force Windows to install from the new driver only.

Maestro2be

Windows 10 Pro 64-bit, 128GB RAM, AMD 3970X 32-core
Gigabyte TRX40 Aorus Xtreme, Radeon RX 5500 XT
Studio One 5.1.1, Cubase 10.5, Nuendo 10
RME Multiface 2, All NVMe SSD Drives (OS & Samples)
Posted on Wed, May 20 2009 06:01
by Peter Roos
Joined on Tue, Jan 07 2003, The Netherlands, Posts 477

I also did the same, clean XP installation, disabling services I know that are not important (so that XP runs in only 80 MB, like on my GigaStudio machines), again installed the latest RME HDSP drivers and still ran into the same problem. I have actually given up on this a few months ago. I will probabaly try it again without the sound card and try the network approach.

In my case there were thus no redundant driver instances in the Reg.Maybe I should also try to remove the third Gb RAM stick? This machine is in a stack of heavy 19" cases with my Madi, ADDA and network switch on top, so that's a nasty exercise ;-)

Cheers

Peter Emanuel Roos
www.PeterRoos.com (music)
www.Samplicity.com (IR libs)
Posted on Wed, May 20 2009 20:51
by bitmit
Joined on Mon, May 09 2005, Los Angeles, Posts 42

 I re-installed VE and the RME drivers - no joy. Ended up switching back to the Motu card. I posted on the RME forum also - they have no knowledge/experience of their cards/systems in this particular combination, and as the Vienna team doesn't have a Raydat card it seems I'm out of immediate support options. Thanks for everyone's help all the same.

Posted on Wed, May 20 2009 21:07
by Peter Roos
Joined on Tue, Jan 07 2003, The Netherlands, Posts 477

Sad...

I find it weird, RME are amongst the best audio card and driver developers, and it seems now that there are at least two people who can't run VE with RME - even on completely clean systems. I once sent in the crash log and was told that it might have to do with the number of audio channels. Which I found very weird. An RME HDSP 9652 does not have THAT much channels...? (3 x Adat). An update would fix that problem, well, it didn't, and I have spent more than enought time trying to get my Appasionata Strings to work. I still haven't been able to use them.

I still prefer to buy samples libs for a solid third party engine (like GigaStudio 3) than this locked, combined samples+player approach. I bought samples, but I simply can't use them. I find that pretty weird.

My 2 cents

Peter Emanuel Roos
www.PeterRoos.com (music)
www.Samplicity.com (IR libs)
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