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new e-licenser
Last post Sun, Dec 13 2009 by inwinterhesleeps, 57 replies.
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Posted on Sat, Sep 19 2009 16:59
by aural
Joined on Sun, Nov 02 2008, Berlin, Posts 170

hi everyone.

is the new e-licenser working just as fine for you guys? any trouble regarding the switch from syncrosoft?

MacBook Pro 2GHz, i7 | OSX 10.6.8 | 8 GB RAM | Cubase 6.0.4 | Chamber Strings I+II Full | VSL Special Edition Bundle Standard | DL-Products: Flute, Oboe, Clarinet in Bb, Bassoon, Trumpet in C, Horn, Trombone | Vienna Suite
Posted on Sun, Sep 20 2009 19:01
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9117

works fine and i'm under the impression eLC (eLicenser Control) is faster scanning licenses ...

please note: eLC 6.x does not support OS X 10.4 currently

http://www.elicenser.net/en/latest_downloads.html

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Sun, Sep 20 2009 21:46
by Jonathan S. Klein
Joined on Tue, Apr 10 2007, Posts 36

eLicenser 6.0.1.8 causes an instant crash on my Mac Pro as soon as it finds any dongles.  This is on an early 2008 2.8 GHz 8 core running OS 10.6.1

Jon

Jon Klein
Mac Pro 2019) 16 core. 32 GB OS 12.0.1
Apollo 8 Duo
Tags: eLicenser
Posted on Mon, Sep 21 2009 11:58
by dayadon
Joined on Fri, Aug 03 2007, Posts 172

Same for me.  It just won't start.  OS X 10.6.1, Mac Pro 2.66

Dennis

Mac Pro 2.66 dual core quad (12 gig mem), OS X 10.7.5, Macbook dual core 2.4 ghz
Logic 9.1.8, Finale 2014, Cubase 7.5, Sibelius 7.5, App Strings 1 Extended, SE Wiith Stngs+ Extended, Many D/L Complete instruments, Firestudio Mobile and Audiobox USB, VE Pro 5
Posted on Mon, Sep 21 2009 13:57
by MacGuitar
Joined on Sat, Nov 22 2008, Posts 1
Same problem here on my MacPro OS X 10.6.1

:-(

Jürgen
Posted on Tue, Sep 22 2009 07:28
by RichardSX90
Joined on Mon, Jul 14 2008, Posts 9

Working OK on Snow Leopard 10.6.1.

Have you tried deleting the plist file?

"Home"/Library/Preferences/com.Syncrosoft.LCC.plist

Hope this helps.

Richard

VSL Special Edition
Vienna Instruments & Vienna Ensemble Software 6.0 (OS X) build 16999
High Sierra 10.13.4
Pro Tools 2018.4.0
Posted on Tue, Sep 22 2009 08:22
by stevefire
Joined on Thu, Dec 07 2006, Posts 60

The same problem here....

Mac Pro 8 core (early 2008) OS 10.6.1

Best

Steve

Posted on Tue, Sep 22 2009 10:35
by ChoPraTs
Joined on Tue, Dec 09 2008, Posts 22
RichardSX90 wrote:

Working OK on Snow Leopard 10.6.1.

Have you tried deleting the plist file?

"Home"/Library/Preferences/com.Syncrosoft.LCC.plist

Hope this helps.

Richard

Yes, I've tried this, but the eLicenser Control Center crashes when I launch it and the USB eLicenser Key is connected. If the USB eLicenser is not connected, then the eLicenser Control Center doesn't crash at launch.

Posted on Tue, Sep 22 2009 15:46
by Jonathan S. Klein
Joined on Tue, Apr 10 2007, Posts 36

It looks like deleting everything related to Syncrosoft, LCC, or eLicenser does the trick.  6.0.1.8 is now working with 10.6.1 on my Mac Pro.  I deleted the app, everything in Application support, anything in both user and system logs, anything in receipts, including all related entries in the InstallHistory.plist (and then saved the file), and the plist file in user prefs (Thanks, Richard).  It then installed OK and is working fine.

Jon

Jon Klein
Mac Pro 2019) 16 core. 32 GB OS 12.0.1
Apollo 8 Duo
Posted on Tue, Sep 22 2009 16:59
by RichardSX90
Joined on Mon, Jul 14 2008, Posts 9

Thanks Jon.

Glad you got it working.

I'll keep your list of files, in case I have problems in the future.

Richard

VSL Special Edition
Vienna Instruments & Vienna Ensemble Software 6.0 (OS X) build 16999
High Sierra 10.13.4
Pro Tools 2018.4.0
Posted on Tue, Sep 22 2009 22:49
by ChoPraTs
Joined on Tue, Dec 09 2008, Posts 22
Jon Klein wrote:

It looks like deleting everything related to Syncrosoft, LCC, or eLicenser does the trick.  6.0.1.8 is now working with 10.6.1 on my Mac Pro.  I deleted the app, everything in Application support, anything in both user and system logs, anything in receipts, including all related entries in the InstallHistory.plist (and then saved the file), and the plist file in user prefs (Thanks, Richard).  It then installed OK and is working fine.

Jon

I've tried this, following your instructions, but the problem persists on my MacBook Pro, eLicenser Control Center and my USB Key.

Please, can you describe more precisely every folder and file you've deleted, step by step? Do you restarted your Mac before reinstall eLicenser Control Center? Thanks!

Posted on Wed, Sep 23 2009 16:05
by christof
Joined on Tue, Jun 19 2007, Vienna/Austria, Posts 195

same for me....app crashes when dongle is inserted....tried everything....now way out

Posted on Thu, Sep 24 2009 00:26
by Stefan
Joined on Tue, Oct 10 2006, Posts 524
Hi all,

It seems that the current eLCC version (6.0.1.8) has a bug which appears on OS X 10.6 only. It seems that a specific combination of licenses on the key causes the eLCC to crash.
eLicenser is already working on a bugfix, a new version of eLCC should be available on the eLicenser website soon:
http://www.elicenser.net/en/latest_downloads.html

Best,

Stefan
Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Thu, Sep 24 2009 09:15
by Maya
Joined on Tue, Nov 25 2003, Vienna/Europe, Posts 841

Hi all!

I already reported 2 different problems with eLC 6.0.1.8 in combination with Snow Leopard (OS 10.6) to Steinberg and they are currently investigating the problem in order to find a solution

My suggestion for a temporary solution is to remove eLC and to downgrade to LCC version 5.4.18.9, which can be downloaded from here:

http://www.elicenser.net/en/download_archives.html

BEFORE you can install LCC it is necessary to remove eLC. To do this you can use a Unix command in Terminal (to be found in .../utilities). Paste the following command into your Terminal window:

sudo rm -f/var/db/receipts/com.eLicenser.*

It will ask for your administrators password, please type it in and press "Enter". Now you can install LCC.

/Regards,

Maya

/Maya - Vienna Symphonic Library
Posted on Thu, Sep 24 2009 10:27
by Maya
Joined on Tue, Nov 25 2003, Vienna/Europe, Posts 841

I´d like to add that you cannot run the 64 bit server with LCC 5.4.18.9 and I cannot promise that 5.4.18.9 will work flawlessly in OS 10.6.

/Regards,

/Maya - Vienna Symphonic Library
Posted on Thu, Sep 24 2009 10:47
by michael.matthews
Joined on Sat, Aug 23 2003, Montréal / Berlin, Posts 281

I ran the sudo command and am still not allowed to install the previous LCC.

Michael

Posted on Thu, Sep 24 2009 11:51
by michael.matthews
Joined on Sat, Aug 23 2003, Montréal / Berlin, Posts 281

Any help on this? It is one thing for new elicense software not to work. That is understandable. But for it to make it impossible to revert to a previous version, and thus to prevent users from licensing new products, such as the new VE Pro which I have waited so long for, only to discover that now that I have it I cannot use it, is really frustrating. This license company has a very bad history with macintosh, they provide no help or contact info on their website, no uninstaller, no forum, no links, no troublshooting, no meaningful documentation. I understand that they are not VSL, but I am forced to deal with them to use VSL software. They are a company that I would write off in a moment if I had the choice.

Now that my rant is over, I still desperately need to uninstall the Elicenser, and Maya's sudo command did not do the trick for me. Any advice would be appreciated.

Michael

Posted on Thu, Sep 24 2009 12:20
by alexdavis
Joined on Sat, May 26 2007, Posts 46

+1, I'm up the creek until I can get the elicenser working!

Posted on Thu, Sep 24 2009 12:34
by Maya
Joined on Tue, Nov 25 2003, Vienna/Europe, Posts 841

We are in contact with eLicenser/Steinberg. As soon as I have found a way to remove eLC reliably I will let you know.

/Regards,

Maya

/Maya - Vienna Symphonic Library
Posted on Thu, Sep 24 2009 12:36
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12892

Hi,

just wanted to let everybody know that Maya and the team is doing their very best to get this solved quickly, together with eLicenser (formerly Syncrosoft).

 I know it´s hard to wait for VE PRO when it´s so close, but hang in there!

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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