Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
[SOLVED] License download problem (VE Pro)
Last post Sat, Jan 02 2010 by Paul, 5 replies.
Options
Go to last post
Posted on Sat, Jan 02 2010 16:38
by Frankie Ho
Joined on Sat, Aug 06 2005, Hong Kong, Posts 85

 Hello, i am encountering a problem in downloading the 2nd and 3rd licenses for the VE Pro (the 1st and Epic Orchestra were fine).  It said something like using the master server instead of slave server, and the download failed.  And when I tried it again it said the activation code can only be used once and contact the software vendor. The eLicenser control software should be the most updated one as I just downloaded and installed a couple of days ago.

Any help would be appreciated, or should I email tech support instead?

Thanks,
Frankie

DAW : iMac - Core i5 3.60GHz, 8GB RAM, OSX 10.6.8, Cubase 6.5, Samplitude X
Slave : Dell T3500 - Xeon Quad-core 2.66GHz, 12GB RAM, Windows 7 x64
Posted on Sat, Jan 02 2010 17:09
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12583

Hello Frankie,

seems like the license server is busy these days - please click the "Recover" button in the upper right corner of your eLCC, this should complete the license download.

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Jan 02 2010 17:12
by Frankie Ho
Joined on Sat, Aug 06 2005, Hong Kong, Posts 85

 Hi Paul, yeah I was trying that too and now one of the keys is recovered, still trying to fix the last key as the recovery process failed (probably due to busy server too)  Hope it would be resolved soon.

Thanks,

Frankie

DAW : iMac - Core i5 3.60GHz, 8GB RAM, OSX 10.6.8, Cubase 6.5, Samplitude X
Slave : Dell T3500 - Xeon Quad-core 2.66GHz, 12GB RAM, Windows 7 x64
Posted on Sat, Jan 02 2010 17:28
by Frankie Ho
Joined on Sat, Aug 06 2005, Hong Kong, Posts 85

Everything fixed now, thanks again! Cool

Cheers

Frankie

DAW : iMac - Core i5 3.60GHz, 8GB RAM, OSX 10.6.8, Cubase 6.5, Samplitude X
Slave : Dell T3500 - Xeon Quad-core 2.66GHz, 12GB RAM, Windows 7 x64
Posted on Sat, Jan 02 2010 19:58
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12583

Hi Frankie,

good to hear that it worked! Enjoy!

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.