Vienna Symphonic Library Forum
Forum Statistics

180,768 users have contributed to 42,140 threads and 254,362 posts.

In the past 24 hours, we have 3 new thread(s), 15 new post(s) and 57 new user(s).

  • [SOLVED] License download problem (VE Pro)

     Hello, i am encountering a problem in downloading the 2nd and 3rd licenses for the VE Pro (the 1st and Epic Orchestra were fine).  It said something like using the master server instead of slave server, and the download failed.  And when I tried it again it said the activation code can only be used once and contact the software vendor. The eLicenser control software should be the most updated one as I just downloaded and installed a couple of days ago.

    Any help would be appreciated, or should I email tech support instead?

    Thanks,
    Frankie


  • Hello Frankie,

    seems like the license server is busy these days - please click the "Recover" button in the upper right corner of your eLCC, this should complete the license download.

    Best,

    Paul


    Paul Kopf Product Manager VSL
  •  Hi Paul, yeah I was trying that too and now one of the keys is recovered, still trying to fix the last key as the recovery process failed (probably due to busy server too)  Hope it would be resolved soon.

    Thanks,

    Frankie


  • Everything fixed now, thanks again! [H]

    Cheers

    Frankie


  • Hi Frankie,

    good to hear that it worked! Enjoy!

    Best,

    Paul


    Paul Kopf Product Manager VSL