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Weird VE Pro Server save issues in x64
Last post Fri, Feb 19 2010 by synthetic, 13 replies.
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Posted on Sat, Feb 06 2010 05:49
by synthetic
Joined on Mon, Mar 14 2005, Posts 280

I'm running VE Pro Server (32-bit) version 4.0.4881. I have this on my dual-core Windows x64 system (SP2, 8GB of RAM). I can start up from a cold boot and see my VSTi plug-ins. I can load some instruments and save that as a metaframe. But if I close VE Pro, open it again and open that metaframe, it gives me the error message "Missing Plug-in: xxx." It also shows that I have no VSTi plug-ins when I right click in the column. I have to restart the computer to see my plug-ins again. I have tried this with NI Kontakt 3.5.0.25, TASCAM GVI 3.60 and GVI 4.10. 

I tried moving my plug-ins to "C:\VST plug-ins". If there is a preferred place for VE Pro, please let me know. Thanks for your help. 

Posted on Sat, Feb 06 2010 09:18
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9117

XP 64 is not officially supported http://vsl.co.at/en/211/497/1685/1693/1695/1344.htm

but maybe you can send info about which plugin we are talking to VSL Support for trying to reproduce the issue.

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Feb 08 2010 04:43
by synthetic
Joined on Mon, Mar 14 2005, Posts 280

Strange. What percentage of Windows users are running Vista or 7? A small number of them. 

Posted on Mon, Feb 08 2010 07:49
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9117

from our statistics 21% of windows users are on VISTA and another 21% on W7 (constantly growing) - but hey, there are also 6 users of windows NT ;-)

besides the end-of-life of XP64 the major and increasing problem since the past year is that more and more companies are no longer providing working drivers for XP64.

 

your specific problem might be related to a VST2/VST3 loading issue (save VST2 but trying to load a VST3 plugin?)

 

as far as i can see you still have not provided the information about wich plugin we are even talking, your message to support was just a copy & paste ...

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Feb 08 2010 17:23
by synthetic
Joined on Mon, Mar 14 2005, Posts 280

I don't know how to be any more specific than "NI Kontakt 3.5.0.25," what else do you need?

I know some people using Windows 7 for their web surfing computers but not many who run it on their DAW machines. 

Posted on Mon, Feb 08 2010 17:46
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9117

synthetic wrote:
what else do you need

sorry, but you post reads:

synthetic wrote:
I can start up from a cold boot and see my VSTi plug-ins. I can load some instruments and save that as a metaframe. But if I close VE Pro, open it again and open that metaframe, it gives me the error message "Missing Plug-in: xxx."

now i'm understanding this not as *kontakt missing* but as *plugin-xxx missing* so i'm asking which plugin ...

did i miss something? christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Feb 08 2010 17:50
by DG
Joined on Wed, May 12 2004, Posts 8608

synthetic wrote:
I know some people using Windows 7 for their web surfing computers but not many who run it on their DAW machines. 

 

I know quite a lot of people running W7 for slave machines and even some for DAW machines. Even though I'm currently using XP64 (for one more day, yay.....!) I can't think of a single DAW developer who has ever supported XP64. However, I do know of some who support Vista 64 and W7 64.

DG

Nuendo 6.03, 4.3
2 x Intel Xeon x5675 3.07GHz Hex Core
48GB RAM
Windows 7 (x64)Pro
RME Multiface II
Intensity
ATI HD5400 series graphics card
Posted on Mon, Feb 08 2010 19:58
by synthetic
Joined on Mon, Mar 14 2005, Posts 280

I have a stable GigaStudio 4 rig running on x64. I'm hesitant to make a change since I can't rely on VE Pro in this state and have to keep working. But I'll buy a copy of W7 Ultimate and put it on a different (swappable) startup drive for testing. 

Here's how I recreate the bug: 

1. Boot up computer and start VE Pro Server (32-bit) 

2. Delete default instrument, add Kontakt 3.5

3. Load a few sounds then save the Mframe

4. Quit VE Pro

5. Launch VE Pro and open the Mframe

6. VE Pro reports "Missing plug-in: Kontakt 3." When I right click in the left column I no longer have a VSTi option that lists my plug-ins. I have to reboot the computer to see my plug-ins again. 

I've tried the above with GVI 3 and GVI 4 with the same result. 

Posted on Mon, Feb 08 2010 20:32
by DG
Joined on Wed, May 12 2004, Posts 8608

I can't reproduce your problem here with Kontakt 2. It works just as expected. I'm assuming that you clicked "add" to get the VEP instance, and then named it, as this wasn't mentioned in your repro, BTW.

I think that there is something wrong with your setup, and assuming that you set W7 up the same way, then there is no guarantee that it will work there either. Unfortunately I don't have Kontakt 3, so I can't check that here.

DG

Nuendo 6.03, 4.3
2 x Intel Xeon x5675 3.07GHz Hex Core
48GB RAM
Windows 7 (x64)Pro
RME Multiface II
Intensity
ATI HD5400 series graphics card
Posted on Mon, Feb 08 2010 23:01
by Tripit
Joined on Thu, Jan 30 2003, Hollywood, Ca., Posts 350

One of my VE Pro slaves is X64. I don't have that problem. I have K3.5 on it and it loads the Mframe every time. The only problem with that one is that it stalls out for a long time between loading instances of Kontakt. It will load the first one (rather large) then it pauses for about 4 minutes before it will begin loading the second one. 

I also have Win7 on another VE Pro Slave. I have had some occasional issues were the Mframe wouldn't load at all on that one. I would end up having to open an empty VE Pro and then load the project from there. But the Win7 slave doesn't stall out between Kontakt instances. 

Posted on Wed, Feb 10 2010 18:02
by synthetic
Joined on Mon, Mar 14 2005, Posts 280

cm, any ideas for me to try? 

Posted on Thu, Feb 11 2010 07:07
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9117

unfortunately not, and more unfortunately i can't free up the XP64 machine currrently for having a closer look (it is only a dual boot config)

christian

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Fri, Feb 19 2010 07:19
by synthetic
Joined on Mon, Mar 14 2005, Posts 280

Tonight I discovered another clue. If I open VE Pro Server and choose File > Open then I can open my mframe project. It is only if VE Pro is not running and I double click the mframe file that I see the bug.

So to reproduce: Start up computer, double click an mframe file > VE Pro errors and says "Missing plug-in: Kontakt 3" or whatever VSTi you were using. 

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