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[SOLVED] Can't see VE Pro License on key
Last post Sun, Feb 14 2010 by Paul, 2 replies.
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Posted on Sun, Feb 14 2010 12:02
by rishabh
Joined on Mon, May 14 2007, Posts 8

 Hi,

I sent this query to support but since it takes them forever to reply I'm gonna ask for help about this issue here.

I want to move my VE Pro license over to another key but I don't see it on my existing key. I also own Orch Strings I and II. I see those two on the key but not the VE Pro license. I know its there because if I remove the key from the computer, VE Pro doesn't load up.

Anyone know how to fix this issue? I also believe I can run VE Pro on 3 computers. So if I get another key how do I enable the license on that?? I dont see the license any where in the user area. Anyone have an idea where I can see my available license for VE pro?

Thanks in advance.

Posted on Sun, Feb 14 2010 16:56
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12884

Hello rishabh,

I have checked your registrations and VE PRO is registered to your account, but you have never downloaded the licenses with the activation codes we have sent you with your order. I have resent these activation codes and answered to your support mail.

VE PRO has probably worked because your Demo License on your ViennaKey was still valid.

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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