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Last post Thu, May 06 2010 by breveley_24154, 22 replies.
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Posted on Thu, Apr 08 2010 09:29
by 3mmis
Joined on Tue, Apr 08 2008, Posts 9

Hi everybody,

first of all I want to excuse my bad English. However I hope you understand my problem ;)

I use the VSL Special Edition since two years on a PC (Windows XP). The library is installed on an external harddrive that I can use it on different computers. Now I installed Vienna Instruments on my MacBook (an old one with Mac OS Tiger) and choosed in the Directory Manager the location on my external harddrive and the program fround it. But if I open the Standalone Player there is no Preset. On the left it shows the installed license but on the right I just can see "(empty preset)".

The same problem I have now with my new PC (Windows 7). Can anyone help me please?

-Samuel

PS: Moreover on my MacBook opens a dialog if I start the Standalone Player: "Audio device is busy or not functioning at given parameters. Please, check program preferences.

Posted on Thu, Apr 08 2010 11:11
by james_b
Joined on Wed, Jun 04 2003, Posts 164

I'm having a similar problem with installation on a new DAW.  I'm running Windows 7 64-bit, and installed the latest eLicenser software, which seemed to find the keys on my USB device without problem.  I'm also running the latest VI software, I believe (standalone says 4.0, build 5132).  I've installed the first set of instruments (solo strings) and pointed the library manager at those directories, but the Vienna software simply doesn't see any patches.  I've tried the standalone (both 64 and 32 bit) as well as the VST.  I tried moving the libraries from the audio (D:) drive to the primary (C:) drive and updated the directories using the manager.  Nothing seems to be working.

I don't recall any such problem when I installed the libraries on my old DAW, but it's been a while and my memory may be fuzzy.  Any thoughts on what might be going wrong, or what I can do to fix this?

Edit: Sorry, not trying to hijack the thread.  The topic seemed similar, so perhaps the same problem?  Seemed odd starting a new thread.

Posted on Thu, Apr 08 2010 11:16
by Beat Kaufmann
Joined on Fri, Jan 03 2003, Switzerland/Brugg, Posts 1740

Hello Samuel

First  of all: Welcom in the Forum of VSL!

You didn't mention the Key with the Licence. Therefore my Question:

Did you install the Software "Licence Control Center" on the MAC and on the WIN7 PC as well?

That you should use the key itself seems to be clear...

Best

Beat Kaufmann

www.musik-produktion-createc.ch (Konzertaufnahmen, Musik mit Samples)
at www.beat-kaufmann.com : MIXING an ORCHESTRA - TUTORIAL
Posted on Thu, Apr 08 2010 11:39
by 3mmis
Joined on Tue, Apr 08 2008, Posts 9

Thank you.

But eLicenser is installed and shows me my registrated collections: Vienna Instrument, Special Edition.

-Samuel

Posted on Sat, Apr 10 2010 06:05
by james_b
Joined on Wed, Jun 04 2003, Posts 164

 No ideas, huh?  Sigh... dang, I was really looking forward to getting my new DAW all set up this weekend, too.

Samuel, if I figure anything out, I'll let you know.  Maybe you can do the same, huh?  It's certainly frustrating not being able to get your software to work properly.

Posted on Sat, Apr 10 2010 22:05
by james_b
Joined on Wed, Jun 04 2003, Posts 164

I finally got VI recognizing my libraries (well, at least the three instruments I was testing with - I presume the rest will be no problem either).  I ended up completely reformatting my primary disk and reinstalling Windows 7 from scratch (before I had just re-installed on top of the previous installation).  After that, I installed the eLicenser software and VI, and it worked!  I added my audio card drivers and USB keyboard, and it's still doing fine.  As to why only a reformatting and reinstall worked... I can't even begin to guess.  I'm going to begin re-adding components and getting the entire system updated. 

Samuel, I know it's a pretty crappy suggestion, but you may wish to try a complete reformat and reinstall of Windows as well.  I'd recommend installing ONLY what's needed to get the Vienna software working, and then update your system one piece at a time, verifying Vienna is still working after each step - that's exactly what I'm doing right now.  It's worth a shot if nothing else is working.  I wish you the best of luck getting things working again.

Posted on Sun, Apr 11 2010 16:27
by 3mmis
Joined on Tue, Apr 08 2008, Posts 9

Hm Thank you! I will wait a bit for another possibility. It would be really complicated to reinstall my Mac OS ... So I will see. But thank you.

Posted on Mon, Apr 12 2010 23:48
by pejobass
Joined on Thu, Aug 05 2004, Posts 5

Hi,

I am having the exact same problem. Windows 7 64bit, library authorized but not recognized by the instrument. I am REALLY reluctant to re-install the system because I have tons of other libraries installed and it would be a real nightmare to re-do everything.

Any ideas?

Andrea

Posted on Tue, Apr 13 2010 05:17
by james_b
Joined on Wed, Jun 04 2003, Posts 164

Hi Andrea,

Believe me, I understand what a nightmare a re-install might be, especially if you're not even sure it will fix the problem.  I was in an easier position, because this was a brand new machine, so wiping the OS and starting over wasn't a big deal.  I would have to spend an entire weekend building my DAW regardless.  Was your machine working until recently?  Did anything significant change (new hardware or software)?

One possible idea: you might try imaging your system drive (essentially, make a backup copy of it, and store it on an alternate drive or on a network location).  Then, you can try formatting and re-installing the OS along with only VI and the eLicenser software to see if that even works.  You'll need some 3rd party software to do this.  Maybe someone here could recommend a brand, as I haven't done this myself.

Another possibility: I have my suspicions that somehow the C++ run-time libraries that are required for either Vienna or the eLicenser software became corrupted somehow.  When I installed Sonar the first time, there was a run-time error during the installation process of these libraries.  Afterwards, no matter how many times I uninstalled and re-installed the VI and eLicenser software, nothing worked.  One thing I didn't try, however, was to uninstall those libraries and re-install the software (which presumably would re-install those if required).  I'm a little hesitant to recommend this course of action, because I haven't tried it myself, and this is just speculation.  Also, I have no idea what else are relying on those runtime libraries. So, I'd recommend imaging the system before doing this as well. 

I'm not sure what else I could recommend.  Vienna folks, it would be nice if VI came with some sort of diagnostic mode, or a separate little diagnostic app.  That way, if something is going wrong, at least there's some sort of error log your programmers could look at.  At the moment, the program just appears to fail silently instead of giving any sort of useful feedback.

Posted on Tue, Apr 13 2010 06:17
by Beat Kaufmann
Joined on Fri, Jan 03 2003, Switzerland/Brugg, Posts 1740
pejobass_7648 wrote:

Hi,

I am having the exact same problem. Windows 7 64bit, library authorized but not recognized by the instrument. I am REALLY reluctant to re-install the system because I have tons of other libraries installed and it would be a real nightmare to re-do everything.

Any ideas?

Andrea

Hello again

Befor you are going to reinstall the whole system re install the Vienna-Instrument once more (After uninstalling it). I don't mean the library itself by the way - just the VI.

Make also sure, that you have the two Vienna_Instrument.dlls in the correct folders.

C:\Programs/..../VSTPlugIns/...  The 64Bit version

C:\Programs(86)/.../VSTPlugIns/... The 32Bit version

(WIN7)

The installation puts sometimes both of them in the same folder.

Befor  starting one of the VIs you should start the Library-Manger first.

I'm not a VSL specialist.

But the VI has to know, where it can find all the Libraries.

If you delete  the VI and reinstall it the new one has to get these places again.

I hope, that you can generate a new "where-are-the-libraries-file" with such a new installation of the VI.

Nevertheless: I think it's a case for the VSL service department.

Good luck

Beat

www.musik-produktion-createc.ch (Konzertaufnahmen, Musik mit Samples)
at www.beat-kaufmann.com : MIXING an ORCHESTRA - TUTORIAL
Posted on Tue, Apr 13 2010 15:14
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

This looks to be related to a permissions problem in Windows 7 and having a very old VI version installed, then upgrading to the newer versions.

Please try:

1. Do a search for every vsldirs1.ini file on your system drive.
2. Delete all found vsldirs1.ini files
3. Re-run directory manager and assign content.
4. Start VI/VEP. Content should now be visible.


Please report back your findings.


Thanks,

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Thu, Apr 15 2010 21:59
by n.ten
Joined on Fri, May 11 2007, Posts 5

Hi-

i'm havong the same problem...but i seem to have no vsldirs1.ini files...any other suggestions?

Vista 64bit

Intel Quad-core

8G

Posted on Thu, Apr 15 2010 22:14
by Beat Kaufmann
Joined on Fri, Jan 03 2003, Switzerland/Brugg, Posts 1740

Hi n.ten

Those Files are produced by the "VSL Library Manager".

So if you don't have such an ini-file try to use the Library Manger once more.

Here is also Video how to do it: http://vsl.co.at/videoplayer_mp4.asp?ID=186

Maybe that helps

Good luck.

Beat Kaufmann

www.musik-produktion-createc.ch (Konzertaufnahmen, Musik mit Samples)
at www.beat-kaufmann.com : MIXING an ORCHESTRA - TUTORIAL
Posted on Fri, Apr 16 2010 01:26
by n.ten
Joined on Fri, May 11 2007, Posts 5

Thanks for getting back BUT - followed the steps as in the video - no results...uninstalled VSLthen  re-installed from a clean download...still no results...

Posted on Fri, Apr 16 2010 08:40
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

If you have run any version of directory manager, you will have a vsldirs.ini file. Perhaps you have these files hidden in explorer?

You can also try searching through the registry (Start>Run>Regedit) for any occurrence of "vsldirs1". Delete all registry entries with this name. Then restart directory manager and assign your content. When you have done this, reboot (or kill the vsldaemon process), then start your VSL product again.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Sat, Apr 17 2010 19:02
by n.ten
Joined on Fri, May 11 2007, Posts 5

Hi-

I found a vsldirs1 file in regedit and deleted it. I Then ran Directory Manager/restarted etc. Still no results....any other ideas? ALSO I'm considering installing Windows 7 in the hopes that that will be better. If I do, should I install from my old XP VSL discs or just download the newer versions?

Thanks,

Posted on Sun, Apr 18 2010 16:52
by james_b
Joined on Wed, Jun 04 2003, Posts 164

Regarding Windows 7, you should definitely NOT install the old versions of VI, as apparently the way those .ini files are stored is incompatible with Vista/Windows 7, and is what's causing all these issues.  Just download and install the latest VI software, and then use the library installer installed on your hard drive to install the libraries from the DVDs, and then apply any library patches after that.  That's worked well for me.

Posted on Wed, Apr 21 2010 01:29
by n.ten
Joined on Fri, May 11 2007, Posts 5

Hi-

I re-formatted-clean installed Windows 7- then downloaded VI and re-installed the Library using Library Installer...set up Directory Manager

and IT STILL DOESN'T SEE the library. I found a vsldir file in regedit- it is set to no value...HELP!

Posted on Wed, Apr 21 2010 05:24
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762
n.ten_27860 wrote:

Hi-

I re-formatted-clean installed Windows 7- then downloaded VI and re-installed the Library using Library Installer...set up Directory Manager

and IT STILL DOESN'T SEE the library. I found a vsldir file in regedit- it is set to no value...HELP!

I'm really wondering what could be wrong here. Perhaps I can do a remote session to your computer and have a look? Please contact me at to pick a time.

Thanks,

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Mon, May 03 2010 23:49
by rwarseck
Joined on Tue, Mar 21 2006, Posts 2

I just moved from XP to Windows 7 64bit with a Quad Core 8Gigs RAM, specifically to be able to use multiple instances of Vienna Instruments on Sonar 8.5 (along with the rather monstrous usage eater, Kontakt 3).  I had the exact same problem:  libraries recognized, nothing being seen by the SW.  I wrote to VSL tech support and got nice notes back saying try this and this and this.  I wasn't about to reinstall 7 at this point. I uninstalled and reinstalled the updated VI software, reram Directory Manager, etc., but nothing.  But then I got this note from VSL's Paul Steinbauer:

Hi Bob,
>
>then please restart your computer, then do a search for "vsldirs1.ini" and delete all these files, please.
>
>This should make it work.
>
>Best regards,
>
>Paul Steinbauer

That worked. I did a full search for vsldirs1.ini. There were three (!!!) in various places. I deleted them all, reran the Directory Manager, and lo and behold there were my presets, matrices, etc. etc. I was starting to be afraid that I was never going to get VI to work again. Which would have pretty much p'd me off. But I'm a fan again...

Bob W
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