Vienna Symphonic Library Forum
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  • VSL support

    It should be just as easy to compliment as to complain, so I take this opportunity to thank the immediate response of VSL's support service in helping me recover some of the losses I experienced while moving cross-country. (see A New Twist? post) Without fanfare, they gave me more than one way to recover my lost disks with no hassles, contempt or derisive comments.  In fact, they were quick and pleasant to deal with.  My sincere thanks to VSL's support team.  They gave me a second good reason to have no regrets in purchasing the first two products which are excellent for my use. Thanks also to the forum members who pointed the way.

    Good job,

    tony hartmann


  • Hi Tony,

    your kind feedback is very much appreciated [:)]

    Enjoy your VI Collections - and let us know if we can help!

    Best,

    Paul


    Paul Kopf Product Manager VSL
  • Hallo, i bought 2 identic Workstations for Vienna and installed the SuperPackage on the first machine. Next week the second Workstation will arrive and now my question: Is it possible to copy the whole Data from the first PC to the second and tell the Directory Manager where the Data is or is this not possible? Regards, Markus

  • Hi Markus,

    sounds like a nice working environment you have there.

    No problem to copy the data, that will save you quite some time. Then assign the sample content in the Directory Manager.

    Don´t forget to distribute your licenses on the 2 keys, in case you want to split the VI Collections.

    Best,

    Paul


    Paul Kopf Product Manager VSL
  • Hallo Paul, thank you for your fast reply on a sunday :-) I´m looking forward to work with my new equipment. Also best, Markus

  • last edited
    last edited

    On behalf of all members of this forum:

    You are welcome. I'm sure you will get a good support here from the "family" as well.

    So in case of troubles: Do not hesitate to contact us... [:)]

    Good luck and a lot of success!

    All the best

    Beat Kaufmann


    - Tips & Tricks while using Samples of VSL.. see at: https://www.beat-kaufmann.com/vitutorials/ - Tutorial "Mixing an Orchestra": https://www.beat-kaufmann.com/mixing-an-orchestra/
  • I would just like to say that I have never used VSL Support before and I guess that says a whole lot.