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VE PRO hanging up PRO TOOLS HD upon quitting session
Last post Mon, Jun 07 2010 by marnix, 7 replies.
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Posted on Fri, Apr 23 2010 23:21
by sam@clockwirk.com
Joined on Fri, May 23 2008, Los Angeles, Posts 4

Hi, 

Since installing the latest build of VEP, every time i close a protools session it hangs  when trying to de-activate the track the has the plugin on it. Anybody else experiencing this?

Setup- Host PT HD3, quad core intel mac pro. OSX 10.5.8 13 g ram. PT 8.03 CS2

Slave- Macbook Pro Dual core intel. 8 g ram OSX 10.5.8

Both most current version of VEP 4.0.5436

Really annoying as i have to restart pro tools every time i want to open a session.......

Thanks in Advance

-Sam
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Posted on Tue, Apr 27 2010 18:30
by sam@clockwirk.com
Joined on Fri, May 23 2008, Los Angeles, Posts 4

Is anyone else using PTHD with VEP on here? I really cant seem to figure this out. I've uninstalled and re-installed both VEP and VI on both machines, repaired permissions, thrown away all the usual preference files etc.... I dont think the problem has to do with the slave machine at all. It happens every time i close the pro tools session, no matter whether the plugin is connected or not or in de-couple mode. Pro tools freezes while closing the session on the track that contains my VEP plugin. here is a pic.PT hanging up

Anyone from VSL?

Thanks again

-Sam
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Posted on Tue, Apr 27 2010 18:31
by sam@clockwirk.com
Joined on Fri, May 23 2008, Los Angeles, Posts 4

link to pic. www.clockwirk.com/pics/PT close session.tiff
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Posted on Wed, Apr 28 2010 07:44
by Tripit
Joined on Thu, Jan 30 2003, Hollywood, Ca., Posts 350

I use PTHD with VeP all the time, no such issue here. It's a stab in the dark, but you might want to take a look at what other plugs you have installed. I would try taking out all third party plugs, leave VE in and see if you get the same results. Could be a conflict between VEP and another plug. 
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Posted on Wed, Apr 28 2010 19:11
by sam@clockwirk.com
Joined on Fri, May 23 2008, Los Angeles, Posts 4

Hi,

thanks for the response Tripit. Unfortunately i dont think its another plug in.I have now eliminated the slave machine entirely as PT hangs when running VEP Locally as well. Following the advice above i removed all plug ins from pro tools except "stereo mixer" and VEP. I still get the same results. all is fine while working, whenever i close the session pro tools hangs and a force quit and restart is neccasary. This behavior is new since installing the latest update, and it happens whenever there is a VEP plug in in the session, no matter if in de-coupled mode or not, connected or not. 

PLEASE HELP.

Best,

-Sam
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Posted on Sun, Jun 06 2010 22:10
by feaker
Joined on Mon, Feb 01 2010, Posts 9
I have a similar problem I think except I can't even get protools to open when the Local version of VEpro 32bit Server is open. It worked great for weeks and then just stopped. Now I get kernel panics when I open protools and VEpro is open.

The slave machines still work fine. I uninstalled both protools and Vienna and still have the same problem.
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Posted on Mon, Jun 07 2010 23:23
by marnix
Joined on Tue, Mar 16 2004, Vienna, Posts 1012

Hi feaker,

 

Please give us a little more information about your setup and system, i.e. CPU, OS, RAM, VE Pro version...etc... - the more specific you are, the better we will be able to investigate the problem!

 

Also, please take the time and register your eLicenser/ViennaKey with us - you haven´t done so yet and I´d like to rule out possible licensing issues.

 

Best, Marnix
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