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  4. Can't download license!!!

  • Can't download license!!!

    M
    M

    I tried to download the license for my Epic Orchestra which came with VE Pro.

    Got this message:

    "Use Master server instead of Slave server and check your internet connection."

    My connection is perfect.

    Did the recover thing in the control center, nothing happened.

    Please help

    Thanks
  • S
    S

    Same thing here as of today (sunday May 16).

    It took me the whole day with numerous attempts, just to get this silly message (as if we had a single choice between servers....)

    At last, in the evening it finally happened.

    I see that we are several people in this case, and others before us (other posts)

    I do know VSL is not responsible for that, but they should put a lot of pressure on the provider (Steinberg, Syncrosoft ?) in order for them to fix things and offer a reliable and at least decent authorizing service.

    Currently this is not an admissible situation IMO.

    Unfortunately mennovanriet, the only thing so far is probaly  to keep trying untill it comes through....
  • P
    P

    Hey Guys,

    I had a right headache with the eLicenser servers the other day.  It took hours to install 5 VI, but then things returned to 'normal' and each license only took about 1 minute (from entering the authorization code to download to my USB dongle).  

    Sirbellog is quite right I'm afraid, just keep trying (or try again later and see if you get lucky).

    Regards

    Paul 
  • M
    M

    In case that a license download doesn´t work correctly, please try to press the button "Recover" several times, the license should then show up on your eLicenser and it should be visible in eLCC. If that doesn´t work please send a message to our support and include the number of the key and the name of the incomplete license. We will do our best to solve the problem and to send you a replacement activation code if necessary.

    eLicenser/Steinberg had some trouble lately with their license servers – the problems are being investigated and should be resolved soon.

    Best regards,

    Maya