Vienna Symphonic Library Forum
Forum Statistics

182,201 users have contributed to 42,210 threads and 254,708 posts.

In the past 24 hours, we have 3 new thread(s), 29 new post(s) and 51 new user(s).

  • No activation codes sent to my email.

     I purchased Vienna Instruments Pro but haven't received the activation codes via email as yet.

    Thanks,

    Jim ferguson


  • Hi Jim,

    they have been sent - maybe they are stuck in your spam folder?

    If you cannot find them, please contact , we´ll resend your activation codes.

    Best,

    Paul


    Paul Kopf Product Manager VSL
  • Paul,

    I requested the email of the activation codes for the VI PRO software that I purchased.  I have not received them as yet in either my regular inbox or spam.   

    Thanks,

    James Ferguson


  • Hi,

    that´s strange, Maya Vinson responded to your mail 3 hours ago.... please check if this mail is also in your spam folder.

    Best,

    Paul


    Paul Kopf Product Manager VSL
  • Hi Paul,

    Last year I blocked your support email address for reasons that I'll explain if you need.

    Please ask Maya to resend the activation codes as I have removed the block.

    thanks,

    Jim Ferguson


  • No activation codes as yet.

    Jim Ferguson


  • Hello Jim,

    just sent them once again. Hope this works.

    Best,

    Paul


    Paul Kopf Product Manager VSL