Vienna Symphonic Library Forum
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  • No license

    I am using a new Mac computer to run my VSL library. The library is installed and I have set the Directory Manager.

    However my licenses are not available. How can I start VSL?  I thought the licenses were on the Vienna Key? 


  • Are you using the latest eLicencer?

    DG


  • Hello, Yes. I have the latest (but I will check to see if there are later versions) eLicenser.

    But I made a few errors in the re-instalation proces. The first was I forgot to move the key from one computer to the other.......

    OK.I am nearly there. I have just one license to  install and that is for  Glass Waterphones. I do not have a record of the initial email I received from VSL so I can't begin the licensing process.

    Presumably I never authorised this software after I purchased it...... it does not show on my key


  • I found the request code for Glass Instruments in an email  archive. However when I use the eLicenser to activate this license it says that the code has already been used. So- I have used the code butI have no license for Glass Instruments.

    What is the nest step?


  • Contact support.

    DG


  • Where do I find support? They must have an email bit it is not is not in the community or user area.


  • I found the email for support and I have contacted them.Thanks.