Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Forum Jump  
Remove eLicenser from my account
Last post Mon, Mar 28 2011 by emspace, 5 replies.
Options
Go to last post
Posted on Sat, Oct 09 2010 09:41
by Marco Bernardo
Joined on Thu, Mar 11 2010, Posts 1
Hi,

I'd like to know if i can remove my eLicenser from my account and give it to a friend. The eLicenser don't have any licenses.

I don't use this eLicenser and I want to give to a friend.

Regards,

Marco
Posted on Thu, Oct 14 2010 07:56
by Stefan
Joined on Tue, Oct 10 2006, Posts 524

Hi Marco,

If there are indeed no licenses on this eLicenser key it's not a problem to register the key to a friend's user account. Please contact our support team at regarding this issue and include the key number (you can see this number in eLicenser Control Center), as well as the name of the friend you want to give the key to.

Best,

Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Sun, Mar 27 2011 18:10
by emspace
Joined on Sat, Oct 03 2009, Posts 53

I came across this thread via search as I'm in a similar situation. I was doing some house cleaning on my VSL account and noticed I still have an old USB-eLicenser registered to my account. This was a key that came with Cubase, but I sold Cubase -- along with the key -- last year. Of course, before the sale, I bought a new key and transferred all my VSL licenses over to it, but I just now realized: what if the person who bought Cubase from me decides to purchase a VSL product in the future? Will they have an issue registering the key to their VSL account since it still shows up in mine?

Unlike the OP, though, the person who bought my Cubase isn't my friend (sold it on eBay) so I don't have regular contact with them (and haven't had any since the sale).

So, yes, I've contaced support. Big Smile

Posted on Mon, Mar 28 2011 09:09
by cm
Joined on Fri, Dec 20 2002, vienna, Posts 9116

emspace, we have de-registered the key you referred to ... 

and remember: a CRAY is the only computer that runs an endless loop in just four hours ...
Posted on Mon, Mar 28 2011 14:41
by emspace
Joined on Sat, Oct 03 2009, Posts 53

cm wrote:
emspace, we have de-registered the key you referred to ...

Thank you! Smile

You cannot post new threads in this forum.
You cannot reply to threads in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.