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Vienna Key problem (VEPRO)
Last post Fri, Nov 05 2010 by Paul, 4 replies.
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Posted on Wed, Nov 03 2010 06:12
by Frankie Ho
Joined on Sat, Aug 06 2005, Hong Kong, Posts 85

Dear all, recently i get a warning it's running in demo mode on both of my machines (see my sig for specs).  So I tried reinstalling the LCC as well as updating the license database.  This fixed the problem on PC but not on the Mac.  Now it has like 1 or 2 tries left, is there anything I can do?  I do have a spare (and unused key) but I need to have this fixed eventually.

Anyway, LCC is the most updated, VEPRO is only v4.1.6853.  Sorry I am not gonna update VEPRO to do more testing coz I am in the middle of a big project

Thanks

Frankie

[EDIT] seems my sig was not show.....

Dell - Xeon Quad-core 2.66GHz, 12GB RAM,  Windows 7 x64

iMac - Core i5 3.60GHz, 8GB RAM, OSX 10.6.4

DAW : iMac - Core i5 3.60GHz, 8GB RAM, OSX 10.6.8, Cubase 6.5, Samplitude X
Slave : Dell T3500 - Xeon Quad-core 2.66GHz, 12GB RAM, Windows 7 x64
Posted on Wed, Nov 03 2010 10:03
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12583

Hi Frankie,

Did you make sure that there is a VE PRO (VE 3) license on every key in your system?

If not, you´re running on the demo starts contained on every ViennaKey.

Also make sure that the Epic Orchestra license is available on the right key.

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Nov 05 2010 21:10
by Frankie Ho
Joined on Sat, Aug 06 2005, Hong Kong, Posts 85

Dear Paul

Of course there are licenses on every key.  In fact it has been running fine when I first started using VEPRO (with 3 PC's though).  I really have no idea on when this started since one of the keys has zero start now (PC), and this Mac has like 1 or 2 starts now.

This happens randomly though.  Today it didn't give me any warning of demo start almost runs out.  Sorry I couldnt provide more info or do some more tests as I am really on a tight schedule.   All I can conclude is..... this problem already gone away on my PC after I installed the latest LCC software and updated the license in the LCC.  But not solved the problem on Mac.  I haven't tried swapping the two keys though, should I try?

Thanks

Frankie

PS I do have an extra key with all demo starts unused.  So I still have a workaround in case this key's demo runs out.  ANyway if this problem persists I will sure do some more testing / updating / troubleshooting (and whatever Big Smile ) after I finished my current project.

DAW : iMac - Core i5 3.60GHz, 8GB RAM, OSX 10.6.8, Cubase 6.5, Samplitude X
Slave : Dell T3500 - Xeon Quad-core 2.66GHz, 12GB RAM, Windows 7 x64
Posted on Fri, Nov 05 2010 22:48
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12583

Hello Frankie,

Please send me screenshots of the eLCC´s of your computers with the keys plugged in, so that I can check.

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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