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  3. Vienna Key problem (VEPRO)

  • Vienna Key problem (VEPRO)

    F
    F

    Dear all, recently i get a warning it's running in demo mode on both of my machines (see my sig for specs).  So I tried reinstalling the LCC as well as updating the license database.  This fixed the problem on PC but not on the Mac.  Now it has like 1 or 2 tries left, is there anything I can do?  I do have a spare (and unused key) but I need to have this fixed eventually.

    Anyway, LCC is the most updated, VEPRO is only v4.1.6853.  Sorry I am not gonna update VEPRO to do more testing coz I am in the middle of a big project

    Thanks

    Frankie

    [EDIT] seems my sig was not show.....

    Dell - Xeon Quad-core 2.66GHz, 12GB RAM,  Windows 7 x64

    iMac - Core i5 3.60GHz, 8GB RAM, OSX 10.6.4
  • PaulP
    VSL Team
    PaulP

    Hi Frankie,

    Did you make sure that there is a VE PRO (VE 3) license on every key in your system?

    If not, you´re running on the demo starts contained on every ViennaKey.

    Also make sure that the Epic Orchestra license is available on the right key.

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • F
    F

    Dear Paul

    Of course there are licenses on every key.  In fact it has been running fine when I first started using VEPRO (with 3 PC's though).  I really have no idea on when this started since one of the keys has zero start now (PC), and this Mac has like 1 or 2 starts now.

    This happens randomly though.  Today it didn't give me any warning of demo start almost runs out.  Sorry I couldnt provide more info or do some more tests as I am really on a tight schedule.   All I can conclude is..... this problem already gone away on my PC after I installed the latest LCC software and updated the license in the LCC.  But not solved the problem on Mac.  I haven't tried swapping the two keys though, should I try?

    Thanks

    Frankie

    PS I do have an extra key with all demo starts unused.  So I still have a workaround in case this key's demo runs out.  ANyway if this problem persists I will sure do some more testing / updating / troubleshooting (and whatever [:D] ) after I finished my current project.
  • PaulP
    VSL Team
    PaulP

    Hello Frankie,

    Please send me screenshots of the eLCC´s of your computers with the keys plugged in, so that I can check.

    Best,

    Paul

    Paul Kopf Product Manager VSL