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Posted on Mon, Dec 13 2010 00:12
by muzazar
Joined on Sat, Nov 27 2010, Posts 1

Hi there,
I have tried to install my copy of Vienna Solo Strings, and every time I try to install
the Library Installer 1_0 I get the error pop-up:
'Could not find VSL binary installation. Please install main package before installing content'
I am running on Windows 7 64 bit and have previously installed a working version of Vienna Imperial.

Please can someone kind help me, because its driving me mad and I am bit peaved that it is so incredibly
difficult to install this.
Thanks in advance, Muz

Posted on Mon, Dec 13 2010 20:03
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12891

Hi Muzazar,

I have already answered your  mail to Support, but here again for everybody who is running into this:

Please make sure that you are using the latest eLCC and ALL the latest VSL software.

A lot has happened in the last years, on both OS X and Windows - these latest builds will solve all troubles!

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Fri, Oct 21 2011 18:12
by Donethur
Joined on Mon, Aug 08 2011, Posts 33
hi, what can I do if I have the same issue but I downloaded and installed both, the eLCC and latest VSl software and the issue remains?

regards
Posted on Fri, Oct 21 2011 19:36
by Donethur
Joined on Mon, Aug 08 2011, Posts 33
I have installed both Vienna Ensemble 4.1.8861 and Vienna Instruments 4.1.8008 and I have Elicenser Control Center version 6.3.2.8078, but the pop up still appearing. What can I do?

I have Windows 7 64 bits

thanks!
Posted on Fri, Oct 21 2011 20:44
by Donethur
Joined on Mon, Aug 08 2011, Posts 33
issue fixed here!!
Posted on Tue, Jan 10 2012 19:14
by gerard kruse
Joined on Sat, Apr 25 2009, Leiden, The Netherlands, Posts 102

Same problem here with chambre orchestra. But the problem is not fixed with me, don't know what to do now, all is recently downloaded and checked. What was the solution ?

regards,

Gerard

Posted on Tue, Jan 10 2012 22:32
by MS
Joined on Wed, Feb 19 2003, Vienna, Austria, Posts 1762

Please make sure to download the latest software from:

http://www.vsl.co.at/en/68/428/1093.vsl

Current versions of the library installer do not even contain this error message.

--
Martin Saleteg
Software Developer
Vienna Symphonic Library GmbH
Posted on Wed, Jan 11 2012 09:35
by gerard kruse
Joined on Sat, Apr 25 2009, Leiden, The Netherlands, Posts 102

Yes, but I did that already as I wrote. Paul has replied on my support email, which initially did not help, but now after the somaniest attempt, the library is being installed. No idea why it does so now and not 30 min ago, 1.5 hours ago, yesterday evening and last night.

(oh, and by the way, during all the attempts, the elincer software found all of a sudden no more licenses at all which fortunately was remedied after a restart of my pc; made me quite nervous with all the fuzz in the forum on the licenses)

Gerard

Posted on Fri, Dec 06 2013 02:04
by Elan Hickler
Joined on Wed, Jun 27 2007, Gilbert, AZ, Posts 99

Same problem here. Installed latest version of everything. Cannot reinstall sample library. I just formatted my computer and now I want to reinstall the samples. What do I do?

Posted on Fri, Dec 06 2013 08:46
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12891

Hello Elan, 

Which OS are you on?

Did you repair permissions (with DiskUtility, if you are on OS X)?

If that doesn´t help, please contact us at  with a few screenshots. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sat, Dec 14 2013 04:30
by Elan Hickler
Joined on Wed, Jun 27 2007, Gilbert, AZ, Posts 99

solution:

download: https://www.vsl.co.at/en/68/428/514/210.htm Vienna Instruments & Vienna Ensemble 

"Please start the LIBRARY INSTALLER you find in your "Vienna Instruments" program folder, then point it to the package.info file on DVD#1 of your collection."

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