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Posted on Wed, Mar 23 2011 15:48
by svonkampen
Joined on Wed, Jan 05 2005, San Diego, California, Posts 828

Hi Vienna,

eLIcenser issue: I have a "deactivated Soft-eLicenser" which I cant remove after buying new MAC.

Bought a new MAC computer. Transferred Apps, Setting etc from "Time Machine".

Everything worx great, but I guess I had some old "Soft-elicenser" demo in my License control center. And I get an annoying error message everytime I launch anything that requires eLicenser keys. The "Remove License" option is greyed out for this "Soft-eLicenser"

I tried de-installing / re-installing  "eLicense Control Center" but that didn't work....Obviously some sort of file is still buried the prefs or god knows where, that is messing me up. eLicense has NO SUPPORT....

I could use some help.

thanx.

Best,

SvK

I once thought I was wrong, but I was mistaken.
MacPro 2x3Ghz Dual-Core Intel Xeon, 16 Gig RAM, 10.6.2, Metric Halo 2882, Logic 9
Posted on Thu, Mar 24 2011 00:27
by svonkampen
Joined on Wed, Jan 05 2005, San Diego, California, Posts 828

hello?

I once thought I was wrong, but I was mistaken.
MacPro 2x3Ghz Dual-Core Intel Xeon, 16 Gig RAM, 10.6.2, Metric Halo 2882, Logic 9
Posted on Thu, Mar 24 2011 11:58
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12467

Hello,

I´ll see what I can do for you.We have nothing to do with soft eLicensers but I´m sure that I can find a solution (did you try to google this?).

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Mar 24 2011 12:25
by DG
Joined on Wed, May 12 2004, Posts 8608

eLicenser support is provided by Steinberg. Send a support ticket from their Website.

DG

Nuendo 6.03, 4.3
2 x Intel Xeon x5675 3.07GHz Hex Core
48GB RAM
Windows 7 (x64)Pro
RME Multiface II
Intensity
ATI HD5400 series graphics card
Posted on Thu, Mar 24 2011 13:03
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12467

Hi again,

Please procced as follows:

1) If there are still licenses on the soft eLicenser, please transfer them to your USB eLicenser.

2) then erase the file "SeLicenser.sel" manually. It can be found here: /Library/Application Support/Syncrosoft Soft-eLicenser/

Hope that works for you!

Best,

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Thu, Mar 24 2011 21:01
by svonkampen
Joined on Wed, Jan 05 2005, San Diego, California, Posts 828

Paul....

thanx so much!

best,

SvK

I once thought I was wrong, but I was mistaken.
MacPro 2x3Ghz Dual-Core Intel Xeon, 16 Gig RAM, 10.6.2, Metric Halo 2882, Logic 9
Posted on Fri, Mar 25 2011 01:51
by svonkampen
Joined on Wed, Jan 05 2005, San Diego, California, Posts 828

Paul that did it ;-)

Danke Alter!

SvK

I once thought I was wrong, but I was mistaken.
MacPro 2x3Ghz Dual-Core Intel Xeon, 16 Gig RAM, 10.6.2, Metric Halo 2882, Logic 9
Posted on Wed, Dec 23 2015 23:01
by aptmusic
Joined on Fri, Nov 14 2008, Portland, Posts 239

Where is the SeLicenser.sel file located on a PC? I have the same problem.

Core i7 3930k - 64GB RAM - W7 Pro on 240GB Neutron SSD - RME HDSPe AIO - OCZ RevoDrive 120GB - Crucial RealSSD 256GB - 8 x HDD - Motif XS8 - Focal Solo 6 Be - Cubase 6 - Sibelius 6.2 - VE PRO - QL Spaces - Altiverb 6 - Hollywood Series - SC - SD2 - EWQL Pianos - MOR - Requiem Choir - VSL SE+ - Symphobia 1 and 2 - True Strike
Posted on Wed, Dec 23 2015 23:04
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 12467

Hi aptmusic, 

The file: SeLicenser.sel is located in "C:\ProgramData\Syncrosoft\" 

( the "ProgramData" - folder is a hidden system folder, make sure that you see it: Organize => Folder and Search Options => "View" Tab) 

Best, 
Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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