Hello Mumba,

You need a license and a ViennaKey to run any of our products on any computer. All you need on any computer is the latest software and the sample content to be installed.

1 license only works on 1 computer at a time.

With our software products VE PRO, VI PRO and Vienna Suite you get 3 licenses. VE PRO also includes 1 license for Epic Orchestra.

Our Vienna Instruments products come with 1 license for each product.

Best,

Paul

Hello corte1,

The most valuable part of our products is the license which is stored on the dongle/key. We don't have access to the licenses on the keys of our users, so we're not able to restore and/or transfer any lost or stolen license to a new key. Also, a online backup is technically not possible. Whoever steals or finds the key can use the license without any restrictions.

Users who lost the key (or whose key has been stolen) will have to purchase a new license. What we can offer our users to meet them halfway in this situation is a replacement license at the reduced price of 50% of the full price of the licensed product(s).

Basically every user is responsible for his keys and licenses himself, we're not obliged to replace any lost or stolen keys at all, like e.g. lost or stolen jewelry wouldn't be replaced unless it's insured. That's why we recommend to insure all products you licensed.

In case a ViennaKey is damaged, users have to send it to our office in Vienna to enable us to take a look at the kind of the damage.

If the user damaged the ViennaKey, he will of course have to pay for the new ViennaKey, a handling fee for the new licenses (EUR 20.00 per contained license) and post and packaging. Please note that we will of course only restore those licenses that were stored on the damaged ViennaKey. If a ViennaKey is registered, it's a lot easier for us to find out which licenses were stored on the Key.

If the ViennaKey breaks within the warranty period (usually two years) without extraneous cause, you'll get the new ViennaKey and the new license for free. This does not apply if the key is not a ViennaKey.

Best,

Paul

Hi corte1,

We are using many keys here, many of them are always on the road. As they are precious items, we are of course careful (like with anything else that´s precious).

You can always get a new eLicenser key every 2 years (that´s the warranty period) and simply move your licenses from one key to another, if that makes you feel safer. 

Best,

Paul

I just did that myself.  Bought a new one to get back on the warranty.  It took me hardly no time at all to complete the move.  You literally just plug both dongles in your computer, and drag and drop the licenses from one to the other inside the elicenser software.  It really is that easy.

Maestro2be

It's a ridiculous situation, that you have a little plastic dongle containing all the license information. 

in my case, I thought I had lost mine, and it would have meant buying new licenses for over 3000 euros worth of instruments. 

Surely, there must be a better way????

As a comparison, I also use Melodyne, and i can only use it on 2 computers. Each computer is registered with Celemony, and i cannot use any other computers with the license. 

A little dongle is so easy to lose, and so far, I cannot find a way to back up all the information, should the dongle be lost or stolen. 

If there quality of the sample weren't so exceptional, then I would have chosen another company. I believe VSL is the best, but the dongle system is the worst.