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MIR upgrade /Order problem
Last post Tue, Nov 08 2011 by Expicurious, 5 replies.
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Posted on Sat, Nov 05 2011 17:33
by bogdan
Joined on Fri, Apr 18 2008, Canada/ Edmonton , Posts 292

Hi Vienna,

  Unfortunatelly my credit card transaction failed several times and I was wondering maybe someone can tell me why this is happening.

 really don't know why since my credit card has suffiecient funds.

 Thanks 

 Bogdan

Posted on Sun, Nov 06 2011 02:55
by bogdan
Joined on Fri, Apr 18 2008, Canada/ Edmonton , Posts 292

Hi Vienna, Paul or Stefan,

Can you check for me why I can't used my credit card toward the MIR full upgrade?... it seems here that everything is fine. Or is just that the canadian dolar is higher a bit than US ;))

Please let me know, 

Thanks 

Bogdan

Posted on Sun, Nov 06 2011 09:22
by Dietz
Joined on Tue, Aug 06 2002, Vienna / Europe, Posts 8105

Hi Bogdan,

I have already informed our IT people that you encounter problems. It might be that it's due to the weekend that they couldn't find a solution up to now.

Thanks for your patience!

Kind regards,

/Dietz - Vienna Symphonic Library
Posted on Mon, Nov 07 2011 11:19
by Stefan
Joined on Tue, Oct 10 2006, Posts 524

Hi Bogdan,

I'm sorry to hear of your problem in our web shop - it seems that your credit card has reached some kind of limit, maybe you have a limit for online orders from foreign web shops that you're not aware of?

We'll contact you shortly via email, and process your order via back office as this is the easiest and quickest solution in cases like this. :-)

Best,

Stefan

Stefan Steinbauer
Sales Manager - Vienna Symphonic Library
Posted on Tue, Nov 08 2011 06:48
by Expicurious
Joined on Sun, Mar 20 2011, Scotland, Posts 11

My credit card company freak out hen I make purchases in other countries and block my card. I usualy get a phone call from their security dept after a day or so to make sure it's me using the card!

Make Lunch Not War ...
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