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vienna key problem
Last post Fri, Dec 30 2011 by Paul, 3 replies.
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Posted on Tue, Dec 27 2011 17:16
by Dari
Joined on Thu, Dec 22 2011, Posts 1
Hi

I received my ViennaKey but I have problem! eLicenser Control Center does not show my ViennaKey and I can not see the serial number. I can see ViennaKey only as an external drive.
I installed last update eLicenser Control -Version: 6.3.4.2084

Plees help!

Software Mac OS X Lion 10.7.2

Processor 2 x 2.66 GHz 6-Core Intel Xeon
Posted on Wed, Dec 28 2011 07:21
by CplusE
Joined on Thu, Jul 26 2007, Posts 66

I have the same issue. Updated to Lion and key  install new elicenser control and no info shows. Have the usb plugged in the back of the imac. 

iMac i7
Posted on Fri, Dec 30 2011 16:08
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11465

Hi, 

Dari has already contacted me via , so we´re working on a solution. 

CplusE, that sounds like the key has worked just fine before. Did you udpdate all software (eLCC and VSL software), and did you try to move the key to another USB port yet? Sounds stupid, but sometimes a restart is also quite helpful....

If that doesn´t work, please contact me at  with more details, and if possible some screenshots. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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