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SOLVED: Unable to see new matrices/presets in VI Pro 2
Last post Sat, Jul 19 2014 by Paul, 18 replies.
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Posted on Thu, Jan 12 2012 18:21
by Popslaw
Joined on Wed, Jun 22 2011, Posts 138

Hello,

I believe I have loaded all the Library Updates for my libraries into the
Directory Manager correctly, but I am not able to see any of the new matrices, presets, or patches in VI Pro 2.

After dragging the Library Update zip files into the Directory Manager, I got the "This program will install..." message, followed by "Scanning volumes...," and finally "xxx files were updated," so it seems that the Directory Manager is indeed recognizing the updates, yet none of the new content is available in VI Pro 2.

I'm sure I must be missing something simple, but for the life of me I can't work out what it is. If anyone has any insight into what the issue could be, I'd very much appreciate it.

Best regards,

Brian

Posted on Thu, Jan 12 2012 18:54
by corte1
Joined on Sat, Oct 16 2010, Posts 83

Hi Brian,

I've had this same exact issue. All the messages state that everything is updated, but the presets are simply not there. I don't have a real need for these presets at the moment, so I haven't pursued a final solution with VSL - but would still like to know a resolution.

Corte

Posted on Fri, Jan 13 2012 03:35
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2639

Try just to "Update" in Directory Manager, if it does not work you must delete all entrys in Directory Manager and re-select them

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd
VSL lib on a Raid 0 of 4 x 256 GB ssd Sata III - Raid 0 of 4 x 64 GB for other libs
System on a 1 TB ssd
Audio Motu PCI system 84 ins / 64 outs
Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
---
Macbook pro Retina 2.7 ghz 16 GB
---
Mac Mini server 10.10 (server EyeTV, Itunes, WEB, and Backup )
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Overdrive
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra, Art Conductor 5, Genesis Children Choir, Lunaris, Lacrimosa

Final Cut pro
Camera full HD
Posted on Fri, Jan 13 2012 07:45
by Popslaw
Joined on Wed, Jun 22 2011, Posts 138

Thanks for the replies, Corte and Cyril. I'm sorry you're having the same issue, Corte, but hopefully we can work it out soon.

Cyril, I wasn't able to find the "Update" button, but pressing the "Rescan existing" doesn't seem to help. I just tried deleting all of the entries in the Directory Manager and reselecting them, but that didn't help either, unfortunately. In any case, thank you very much for responding.

Brian

Posted on Fri, Jan 13 2012 07:59
by Cyril Blanc
Joined on Thu, Dec 19 2002, Paris France, Posts 2639

I have update all my instruments, no problem !

Report your problem to

MacPro 2010 12 core 2.93 ghz 64 GB Mac OS X 10.11 2722 Rocket Raid Sata III card with 8 x ssd
VSL lib on a Raid 0 of 4 x 256 GB ssd Sata III - Raid 0 of 4 x 64 GB for other libs
System on a 1 TB ssd
Audio Motu PCI system 84 ins / 64 outs
Kbd : P80 Yamaha, S88 and S25 Komplete Kontrol, DX7
I-Controls Pro, 2xMidi expression pedals
Synth : many....
---
Macbook pro Retina 2.7 ghz 16 GB
---
Mac Mini server 10.10 (server EyeTV, Itunes, WEB, and Backup )
--
Logic X , Dorico, Band In A Box, ORB Composer
VSL : MIR PRO, Appassionata Strings I, Solo strings , Wind and Brass Complete, Dimension Brass, Overdrive
Kontakt, Omnisphere, QLSO, QLSC, CS 80, Arturia V5, Maximo, Realivox Blue. CS 80 V3, The Orchestra, Art Conductor 5, Genesis Children Choir, Lunaris, Lacrimosa

Final Cut pro
Camera full HD
Posted on Fri, Jan 13 2012 14:12
by Popslaw
Joined on Wed, Jun 22 2011, Posts 138

I'm glad it worked for you:)

I had already contacted VSL Support, and they just got back to me suggesting to restart my computer and update eLicenser. No luck there.

Posted on Fri, Jan 13 2012 15:10
by corte1
Joined on Sat, Oct 16 2010, Posts 83

Yes, VSL asked me to dump everything in Directory Manager and rescan. I did that as well as updated my e-licenser and restarted my computer, but nothing seems to work.

I asked VSL if I can dump in the presets manually, but that doesn't seem to be an option. This must be a very rare bug of somesort, since 99.9% of everyone else doesn't seem to have any issues seeing the new presets.

I'm using Windows 7 on a 64-bit PC. I use Cubase, VEPro, VIPro2 and many different libraries. Everything works perfectly, I just can't see any of the new VIPro2 presets.

Very strange, indeed.

Corte

Posted on Fri, Jan 13 2012 20:42
by Popslaw
Joined on Wed, Jun 22 2011, Posts 138

It's interesting indeed. It may well be a rare bug that only affects a few of us, but I'm still holding out for the possibility that I've missed something that's obvious to everyone else.

I'm also using Windows 7 on a 64-bit PC, with Sibelius, ViPro2, VE (amateur), and several different libraries. Like you, everything works fine except for the lack of the new ViPro2 presets.

Brian

Posted on Sun, Jan 15 2012 18:25
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11764

Hi, 

the only other case where this didn´t work was a user who tried to drag the Library Updates on top of the LIBRARY INSTALLER instead of the Directory Manager for some reason (we found out after quite a few emails back and forth)...

If you are really using ALL the latest VSL Software and the latest eLicenser Control Center, this MUST work. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Jan 15 2012 19:21
by Popslaw
Joined on Wed, Jun 22 2011, Posts 138

Hi Paul,

Thank you for your reply.

I am using the latest VSL software (VI Pro 2 (2.0.9753)) and the latest eLicenser Control Center (6.3.4.2087). I am also using Vienna Ensemble version 4.1.9753, in case that should make a difference.

I am definitely not dragging the library updates on top of the library installer. As shown in the screenshots sent to VSL Support, I am indeed dragging them onto the Directory Manager, which gives the proper feedback that the files have been updated.

It must work, yet it does not...

Brian

Posted on Sun, Jan 15 2012 20:15
by gerard kruse
Joined on Sat, Apr 25 2009, Leiden The Netherlands, Posts 101

In my case (which Paul just referred to) I used the directory manager in the VI Pro (also reinstalled) folder.

Gerard

Posted on Sun, Jan 15 2012 21:15
by Popslaw
Joined on Wed, Jun 22 2011, Posts 138

Hi Gerard,

Thank you for contributing to the thread. I've also been using the Directory Manager in the Vi Pro 2 folder, to no avail.

Best,

Brian

Posted on Sun, Jan 15 2012 22:01
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11764

Hi Brian, 

I see that you are in contact with Bernd at VSL already. He knows best about Windows systems, and I´m sure he will find a solution. 

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
Posted on Sun, Jan 15 2012 22:45
by Popslaw
Joined on Wed, Jun 22 2011, Posts 138

Thank you again, Paul.

Posted on Wed, Jan 18 2012 12:11
by Popslaw
Joined on Wed, Jun 22 2011, Posts 138

I'd like to thank Bernd for his patience in helping me get to the bottom of this mysterious problem. After a couple hours driving my computer via TeamViewer, he finally worked it out, and everything is up and running smoothly with all the new preset/matrix content.

For Corte and anyone else who might have this issue, here's what eventually worked. We're not sure why, but lowering the User Account Control Settings to the lowest setting ("Never notify") from the Control Panel did the trick. For some reason, the files simply weren't being updated with the normal UAC settings. It may be an issue with the Home Edition of Windows 7, or maybe it's just our computers being capricously mischievous - in any case, it's all taken care of here. I hope you have similar luck!

Again, thanks so much, Bernd!

Brian

Posted on Thu, Jan 19 2012 00:52
by corte1
Joined on Sat, Oct 16 2010, Posts 83

Yep - this did solve the issue. Fabulous - thanks everyone!

Posted on Sat, Jul 19 2014 00:32
by strytten
Joined on Sat, Jan 06 2007, Posts 65

I am having the same problem described in this thread from 2012 - my VI Pro 2 doesn't see the newest presets and matrices. I've followed the instructions to download library updates and drag over Directory Manager. I'm stumped. Help!

Steve Trytten
All VSL strings, winds, and most others, Vienna Imperial, VE Pro, MIR, Protools 10.3.5, Mac Mntn Lion 12 core, LASS, Ivory, Kontakt 5, Spitfire Sable Strings
Posted on Sat, Jul 19 2014 06:53
by Paul
Joined on Sat, Aug 03 2002, Vienna, Posts 11764

Hi strytten, 

Please send some screenshots to , and let me know which presets and matrices are missing. 

When you applied the Library Updates, did you get a message about how many files were updated?

Best, 

Paul

Paul Kopf
Product Manager - Vienna Symphonic Library
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