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  4. VEPro 4.1.10738 (mac) - Alicia's Keys settings button fails to open

  • VEPro 4.1.10738 (mac) - Alicia's Keys settings button fails to open

    J
    J

    I just joined the 21st century with a new machine (32gb ram) and I'm running it through its paces...

    I discovered something in VEPro (64- or 32-bit - same in both) server 4.1.10738, mac OS 10.7.4 -- 

    Loading Alicia's Keys (AU) into Kontakt 4.2.4 or K5 player (5.0.2) the "settings" tab in AK plug fails to open.

    If I load the AK plug as RTAS into protools HD10.2, the settings tab works fine.

    If I load the AK plug into older versions of VEpro 4 on WinXP vst or Mac 10.6.8 au, the settings tab works fine.

    Also tested with the standalone app -- same behavior as the server.

    When did things break?

    Here's a video:

    http://www.screencast.com/t/b62F13yP

    Will I have to upgrade to VEPro5 to fix this? Can anyone else verify this in their version of VEPro?

    Thx!

    J
  • J
    J

    PS -- just downloaded 5.1.10738 (demo) and of course, it works correctly - but ONLY in the standalone app -- in the servers, the settings button does not work - but it works in standalone. So this bug is in 4.1.10738 and 5.1.10738 servers -- any chance of this getting fixed? Hate to buy software that I don't really need or want for a bug fix.

    More testing. I uninstalled 5.1.10738 and installed 4.1.8861 -- in STANDALONE app the seettings buttom works (both 32/64). But on both servers, the button does NOT work in 4.1.8861

    So rolling back to 8861 is not the answer.

    Can we get this fixed in version 4? version 5?

    I had better things to do than test this tonight. :-(

    Thx

    J
  • PaulP
    VSL Team
    PaulP

    Hi Jeremy, 

    We´ll look into it.

    In the meantime, simply run Alicia´s Keys in your DAW, so you can do "better things". 

    Best,

    Paul

    Paul Kopf Product Manager VSL
  • J
    J

    Hi Paul,

    Thanks for the speedy reply -- I wasn't looking to use the forum for a bug report, my intention was to seek others that may have had similar results to confirm, or tell me that I must be doing something wrong...

    Please don't think I'm upset about this minor bug -- I know that your team will fix this. You guys fix everything (just about) faster than most developers. You know I am not capable of just making a report that says, "it's broken" -- you know me -- I will load 3 other versions on 2 operating systems just to be certain that "it's not just me" and to help pinpoint when the issue surfaced.

    Is it better if I were to make a formal technical support request for this?

    Yes, with my new machine, loading RTAS is not as deadly as it used to be.

    Thanks!

    J
  • C
    C

    is this with VEP connected to PT or before you connect? Kontakt's GUI does not work properly outside of an audio connection.
  • J
    J
    last edited
    last edited

    @civilization 3 said:

    is this with VEP connected to PT or before you connect? Kontakt's GUI does not work properly outside of an audio connection.

    That's a great question! I was building templates... so there is a possibility the template was not connected. I'll check as soon as I get in to the studio. Thanks for the suggestion.

    J
  • J
    J
    last edited
    last edited

    @Another User said:

    Kontakt's GUI does not work properly outside of an audio connection

    Bingo.

    I uninstalled all versions, then installed 5.1.10738 -- and yes, when server connected to the host, Kontakt interface elements now work. That needs to be documented for the next guy! Hopefully, the next guy will read it here. Thanks for the tip!

    J