I wrote to VSL support a few days ago to clear-up this whole Vienna Key issue that has been talked about on this forum over the last week or so. They have never responded. This is odd to me. VSL has always been VERY good about answering questions quickly. This makes me rather suspicious about this whole Vienna Key issue. Why are they so reluctant to answer questions about it? I am writing again, this time to support and sales.
What I really do not understand is why if you have a key stolen or lost you would have to re-purchase everything you have already bought from VSL!!!!!!!!!!! They make you register everything you buy on their webpage as part of getting the licence, SO is that NOT proof that you purchased it? How is this even legal? They actaully say this on the webpage:
"You don’t need to register any Serial Numbers in cases you have received an email with Activation Codes.
These products, whether bought at the Vienna Symphonic Library webshop or at one of our Vienna Authorized Dealers, are already assigned to your account and you just need to paste the Activation Code into the eLicenser Control Center to download your license(s)."
If this is true, it means they have proof of purchase! In the last few years I have purchased $6,981.51 worth of VI software. All of it is registered on the VI website under my User account. How could I be re-charged this if someone stole my key? It is incomprehensible to me. By the way, prior to purchasing VI instrument as .VSTs, I probably bought $3,000 worth of samples in the old .gig format starting in about 2003. I know those are protected and the licenses are not on the key, but my opoint is that over the past decade I have spent at least $10,000 buying VSL products. I would expect to be treated a bit better and at least get some response to my questions about the best way to protect my investment. Why the secrecy?
Mike